I placed an online order for pickup on Sat November 23. But when I went to the location to pickup my order, the location was closed and no one was working.
I'm extremely upset because I paid for smoothies I never recieved because my order was unfulfilled. I don't even know how to get a refund because the website says to contact the location. But how can that be accomplished if the location is CLOSED!!!! I've never experienced this before and I'm at a loss for words.
****Update: It has been two weeks of reaching out multiple times to be continously told someone would contact me and I have yet to be contacted. This is the absolute worst experience I've ever had when it comes to customer service. Why do I have to reach out to get this rectified when this business is the one who dropped the ball. I'm just going to dispute the charge with my bank since this business refuses to fix their mistake.
Atmosphere: 1
Food: 1
Service: 1
Michaela Delgado
The worker was super rude. I have worked in the customer service and food industry for many year. She did not greet us at all when we came in. We were the only customers when we walked in and she was sitting on her computer at a table. She was cutting us off and condescending. We continued to be respectful and she continued to act like we were a burden for even walking in. Not someone I would want working in my establishment.
Atmosphere: 1
Service: 1
Aly
*UPDATED POST*. I took up the offer and got 2 smoothies. It was much better than the first time I had went. My hopes is that the original one was just a “one off”. Thank you for reaching out and fixing the issue!
Atmosphere: 5
Food: 5
Service: 5
Alana Grace
Love this place! I come here all the time. I love the dark chocolate chips and mixed bases. 😍 Always friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Alexa Ozimek
Very friendly employees & great Fiji smoothie!
Atmosphere: 5
Food: 5
Service: 5
Flash Gordon
Please restart your router! Wifi is stuck on no service. Otherwise, I love you please don't change!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power Up, Big Bang, Dragon Fruit Lemon Splash, Nutty Brazilian Bowls, Power Protein, PB Blues, Daybreak Crunch Bowl
Baesha 22
Best açaí bowls in the area. Quantity and quality are top tier. Owners are also very accommodating to special diet requests!
Susie Arrieta
It was our first time here and Katie was so nice. She was patient and she was able to advice my kiddos in what smoothie to get.
Atmosphere: 5
Food: 5
Service: 5
ariella hill
Waiting 36min. We were the only ones there. Two people came after us and she made their drinks first…. Very odd. Then she proceeded to take a very long time to make three drinks. Two were the same. Over 30min for three drinks she probably needs more training.
Service: 1
Jaden Weisman
I have been coming here EVERY SINGLE DAY for the last 8 months. The food is very good, I have never had a bad smoothie or bowl. They have plenty of options, and as I am an athlete it’s a great healthy option in a convenient location. The staff is what makes the experience. The owners are wonderful people, all the employees are excellent workers and people, and it really creates a family atmosphere that is fun, relaxed, and comforting. I highly recommend coming here as soon as you can! Once you come once you’ll be back again before you know it!
Amazing place very close to the ut campus. Great service with great employees. Must visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Passion
Laura Roza
Awesome people, awesome service, thank you so much!!!!!
J RZ
Wonderful business ! An absolute must try !
Atmosphere: 5
Food: 5
Service: 5
Juan Diego Cela
The owners that work there are so welcoming and nice that they make you feel like part of the family. They make the best açai and smoothies, like you will actually get surprised by how good they are, you can even feel the love that they put to these. Honestly I think this is the best place for smoothies and açai because they taste so good and the people that work there are so nice that the experience is 10/10. They deserve a Michelin Star.
Atmosphere: 5
Food: 5
Service: 5
Greg Harkins
The young woman who recently purchased the place is wonderful. She’s working to redeem the brand and build connections to the community. The smoothies are excellent—try the “Get up and Glow”—and the atmosphere is friendly. Very glad she took it on, because we coming here every morning when we’re in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Get Up & Glow, Peanut Butter Power Up
I placed an online order for pickup on Sat November 23. But when I went to the location to pickup my order, the location was closed and no one was working.
I'm extremely upset because I paid for smoothies I never recieved because my order was unfulfilled. I don't even know how to get a refund because the website says to contact the location. But how can that be accomplished if the location is CLOSED!!!!
I've never experienced this before and I'm at a loss for words.
****Update: It has been two weeks of reaching out multiple times to be continously told someone would contact me and I have yet to be contacted. This is the absolute worst experience I've ever had when it comes to customer service. Why do I have to reach out to get this rectified when this business is the one who dropped the ball. I'm just going to dispute the charge with my bank since this business refuses to fix their mistake.
Atmosphere: 1
Food: 1
Service: 1
The worker was super rude. I have worked in the customer service and food industry for many year. She did not greet us at all when we came in. We were the only customers when we walked in and she was sitting on her computer at a table. She was cutting us off and condescending. We continued to be respectful and she continued to act like we were a burden for even walking in. Not someone I would want working in my establishment.
Atmosphere: 1
Service: 1
*UPDATED POST*. I took up the offer and got 2 smoothies. It was much better than the first time I had went. My hopes is that the original one was just a “one off”. Thank you for reaching out and fixing the issue!
Atmosphere: 5
Food: 5
Service: 5
Love this place! I come here all the time. I love the dark chocolate chips and mixed bases. 😍 Always friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Very friendly employees & great Fiji smoothie!
Atmosphere: 5
Food: 5
Service: 5
Please restart your router! Wifi is stuck on no service. Otherwise, I love you please don't change!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power Up, Big Bang, Dragon Fruit Lemon Splash, Nutty Brazilian Bowls, Power Protein, PB Blues, Daybreak Crunch Bowl
Best açaí bowls in the area. Quantity and quality are top tier. Owners are also very accommodating to special diet requests!
It was our first time here and Katie was so nice. She was patient and she was able to advice my kiddos in what smoothie to get.
Atmosphere: 5
Food: 5
Service: 5
Waiting 36min. We were the only ones there. Two people came after us and she made their drinks first…. Very odd. Then she proceeded to take a very long time to make three drinks. Two were the same. Over 30min for three drinks she probably needs more training.
Service: 1
I have been coming here EVERY SINGLE DAY for the last 8 months. The food is very good, I have never had a bad smoothie or bowl. They have plenty of options, and as I am an athlete it’s a great healthy option in a convenient location. The staff is what makes the experience. The owners are wonderful people, all the employees are excellent workers and people, and it really creates a family atmosphere that is fun, relaxed, and comforting. I highly recommend coming here as soon as you can! Once you come once you’ll be back again before you know it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing place very close to the ut campus. Great service with great employees. Must visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Passion
Awesome people, awesome service, thank you so much!!!!!
Wonderful business ! An absolute must try !
Atmosphere: 5
Food: 5
Service: 5
The owners that work there are so welcoming and nice that they make you feel like part of the family. They make the best açai and smoothies, like you will actually get surprised by how good they are, you can even feel the love that they put to these. Honestly I think this is the best place for smoothies and açai because they taste so good and the people that work there are so nice that the experience is 10/10. They deserve a Michelin Star.
Atmosphere: 5
Food: 5
Service: 5
The young woman who recently purchased the place is wonderful. She’s working to redeem the brand and build connections to the community. The smoothies are excellent—try the “Get up and Glow”—and the atmosphere is friendly. Very glad she took it on, because we coming here every morning when we’re in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Get Up & Glow, Peanut Butter Power Up
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