Polo tropical used to be amazing well marinated chicken but they dropped the ball chicken don't have good flavor any more.also they don't put enough rice and bean the don't fill like they supposed to
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Pollo Tropical
Yoandry Alba Sanchez
I went and bought a meal and the truth is, without words, the chicken they gave me looked like a pigeon because it was so small and the amount of rice not even a child could fill, which is why they lose more customers every day.
Atmosphere: 2
Food: 2
Service: 2
Victor Consuegra G.
Best lunch
Atmosphere: 3
Food: 5
Service: 4
jaime palma
Love Pollo
Atmosphere: 5
Food: 5
Service: 5
Torsten Juerdens
Chicken is okay but rice is to dry also the pulled pork. Whole food was just warm. First and last time I was here.
Atmosphere: 1
Food: 2
Service: 1
MC
This review is for online/delivery orders from this Hillsborough Ave location. Unfortunately, every time I place an online order, there is a missing side item, it could be missing plantains, or missing side or rice or beans, or missing yuca side, or missing dessert. They still charge my card in full and I have to then contact Door Dash to receive a refund. It's great that I get refunded for the missing item. But extremely frustrating each time I place an order an item is missing. The bag is fully sealed, so it is apparent that staff simply didn't fulfill the complete order. This location needs better management. I have not been to this establishment so no idea what it's like in person, but online/delivery orders are just awful. And it does not matter if I place the delivery order during non-busy times or busy times, there is always a missing item. And what is the point of having the option to select any of their sauces if they don't include them in the bag? I would love to change the ordering location, but unfortunately this is the closest location that delivers to my address. Wondering if anyone else has the same issue when ordering delivery from this location. I love the food, just not the missing items in the delivery in a closed bag.
Food: 5
Service: 1
angela unavailable
Always love this place just so far from Port richey/hey 52/new port richey/tarpon springs...
Atmosphere: 5
Food: 5
Service: 5
Miguel
I hated this place when I got my food they burnt it and when I was talking to them they served me like a dog. When I asked for sause they threw it in a bag and the sause went everywhere.
Atmosphere: 1
Food: 1
Service: 1
apolinar lopes
Terrible service from the Hispanic lady with the long braid, you ask her for something and she gives it to you in a bad way. I think that as a customer you come to buy, you don't come to ask for a gift.
Everything is very delicious, especially that exquisite chicken, I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Milagros Morell
I usually order Tropical trio and there is no way they can give me the avocado in good condition, always hard and green, it's not fair because I'm paying for it ??
Atmosphere: 5
Food: 1
Service: 5
Odalys Leon
Wonderful service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Ropa Vieja Tropichop, Pollo Asado
Saqui Pupi
With a lot of salt
Syrlane Albuquerque
This branch is my go to when I am working on that area. Always clean, team is friendly and efficient, and the food is SO GOOD and affordable. It is on my lunch weekly rotation!
Polo tropical used to be amazing well marinated chicken but they dropped the ball chicken don't have good flavor any more.also they don't put enough rice and bean the don't fill like they supposed to
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Pollo Tropical
I went and bought a meal and the truth is, without words, the chicken they gave me looked like a pigeon because it was so small and the amount of rice not even a child could fill, which is why they lose more customers every day.
Atmosphere: 2
Food: 2
Service: 2
Best lunch
Atmosphere: 3
Food: 5
Service: 4
Love Pollo
Atmosphere: 5
Food: 5
Service: 5
Chicken is okay but rice is to dry also the pulled pork. Whole food was just warm. First and last time I was here.
Atmosphere: 1
Food: 2
Service: 1
This review is for online/delivery orders from this Hillsborough Ave location. Unfortunately, every time I place an online order, there is a missing side item, it could be missing plantains, or missing side or rice or beans, or missing yuca side, or missing dessert. They still charge my card in full and I have to then contact Door Dash to receive a refund. It's great that I get refunded for the missing item. But extremely frustrating each time I place an order an item is missing. The bag is fully sealed, so it is apparent that staff simply didn't fulfill the complete order. This location needs better management. I have not been to this establishment so no idea what it's like in person, but online/delivery orders are just awful. And it does not matter if I place the delivery order during non-busy times or busy times, there is always a missing item. And what is the point of having the option to select any of their sauces if they don't include them in the bag? I would love to change the ordering location, but unfortunately this is the closest location that delivers to my address. Wondering if anyone else has the same issue when ordering delivery from this location. I love the food, just not the missing items in the delivery in a closed bag.
Food: 5
Service: 1
Always love this place just so far from Port richey/hey 52/new port richey/tarpon springs...
Atmosphere: 5
Food: 5
Service: 5
I hated this place when I got my food they burnt it and when I was talking to them they served me like a dog. When I asked for sause they threw it in a bag and the sause went everywhere.
Atmosphere: 1
Food: 1
Service: 1
Terrible service from the Hispanic lady with the long braid, you ask her for something and she gives it to you in a bad way. I think that as a customer you come to buy, you don't come to ask for a gift.
Food and service always awesome.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pollo Tropical, Pulled Pork
Restaurantji Recommends
Everything is very delicious, especially that exquisite chicken, I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
I usually order Tropical trio and there is no way they can give me the avocado in good condition, always hard and green, it's not fair because I'm paying for it ??
Atmosphere: 5
Food: 1
Service: 5
Wonderful service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Ropa Vieja Tropichop, Pollo Asado
With a lot of salt
This branch is my go to when I am working on that area. Always clean, team is friendly and efficient, and the food is SO GOOD and affordable. It is on my lunch weekly rotation!
Atmosphere: 5
Food: 5
Service: 5