I’ve been having the same problem every time I come here. I order something in drive-thru, and when I go to the window to pick up the food, they always give the wrong order or missing items. I don’t like leaving bad reviews but this hasn’t happened once, but several times
mirta lorenzo
The manager is super attentive and understanding
Atmosphere: 5
Food: 5
Service: 5
Marilin Hernandez
My experience was exceptional. The food was of the highest quality, the dining area was clean and hygienic, and the customer service was exceptional.I highly recommended it
Atmosphere: 5
Food: 5
Service: 5
Ian Kaplan
I love this pollo tropical location! It is my go to for late night meals. Service is great as-well, never have to wait for long.
Atmosphere: 5
Food: 5
Service: 5
MaileAloha
Good food & sweetest employees
Atmosphere: 5
Food: 5
Service: 5
Jacob Diaz
Good food
Sol
On Waters fast service and clean dinner was nice and clean.
Rachel H
They close at 12 midnight and they shut everything down at 1130 they were out of Mashed potatoes Macaroni the Chicken was dry as hell it will be a minute before I go back.
The location on hillsborough rd is far superior to this location. The customer service here sucks, whoever the Hispanic lady was working drive through at 1:30PM on 5/9/25 needs to find a different job. Won’t be back to this location.
Don Smith
Food was enjoyable for the price. Chicken was a bit dry for my liking.
Abel M. Garriga
Excelent food and service
Leslie Allen
Good selection, LOTS of different sauces to choose from.
Jordan Dixon
Food here is so delicious. The drive thru is kind of slow, but worth the wait.
I’ve been having the same problem every time I come here. I order something in drive-thru, and when I go to the window to pick up the food, they always give the wrong order or missing items. I don’t like leaving bad reviews but this hasn’t happened once, but several times
The manager is super attentive and understanding
Atmosphere: 5
Food: 5
Service: 5
My experience was exceptional. The food was of the highest quality, the dining area was clean and hygienic, and the customer service was exceptional.I highly recommended it
Atmosphere: 5
Food: 5
Service: 5
I love this pollo tropical location! It is my go to for late night meals. Service is great as-well, never have to wait for long.
Atmosphere: 5
Food: 5
Service: 5
Good food & sweetest employees
Atmosphere: 5
Food: 5
Service: 5
Good food
On Waters fast service and clean dinner was nice and clean.
They close at 12 midnight and they shut everything down at 1130 they were out of Mashed potatoes Macaroni the Chicken was dry as hell it will be a minute before I go back.
Very delicious
This is my favorite and I love this place.
Restaurantji Recommends
The location on hillsborough rd is far superior to this location. The customer service here sucks, whoever the Hispanic lady was working drive through at 1:30PM on 5/9/25 needs to find a different job. Won’t be back to this location.
Food was enjoyable for the price. Chicken was a bit dry for my liking.
Excelent food and service
Good selection, LOTS of different sauces to choose from.
Food here is so delicious. The drive thru is kind of slow, but worth the wait.
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