We ordered the tropichop party bundle for a birthday party and it did not disappoint. Jess made sure everything was packed correctly and added utensils, bowls, serving spoons, tongs, and napkins. We will definitely order again for any future gatherings.
Atmosphere: 5
Food: 5
Service: 5
Silversurfer Kahuna
AWESOME FOOD MISS OURS HERE VIERA FLORIDA
Atmosphere: 5
Food: 5
Service: 5
Kayla Burns
Went through the drive-thru after I got off work. Took forever as usual and once I got up to the window, the guy working there just sat there. I asked what my total was. There might have been a language barrier. He just says okay, and continued to shove the card machine in my face????? Had to ask over 4 times what my total was before he took a second to realize what I was asking over and over. Finally, I paid, got my food and went home (I typically check my order every time before I leave and this time I was in a rush and starving). I get home open the bag, and it wasn’t even my order……
Atmosphere: 1
Food: 3
Service: 1
Ryan Seyersdahl
It's really hit or miss here. I've had some great meals and some terrible ones. It's like gambling.
Atmosphere: 3
Food: 3
Service: 3
William Gildersleeve
I come to this location almost daily. My food is always prepared and presented with care and consistency and tastes great!! The store is always clean and makes for a comfortable dining experience. And the staff are absolutely phenomenal!! They are warm, friendly and go out of their way to insure that my food is correct and delicious each and every time. Pollo district management really need to recognize and commend management and staff at this location for their hard work and excellent customer service!! I highly recommend Pollo, in particular this location to friends, family and anyone reading this review.
Atmosphere: 5
Food: 5
Service: 5
Taylor Furtado
Drive through is wayyyyy too rushy and rude. Literally shut the window in my face when I was asking for sauce .
Service: 1
Lisa Figs
Good food, nice staff
Atmosphere: 5
Food: 5
Service: 5
Yoandry Izquierdo
Tropical flavor best in the area
Atmosphere: 3
Food: 4
Service: 3
Maria Rodriguez (Elizabeth)
Awful services 😢 worst place I ever visit in Florida..Totally Awful 😖
Atmosphere: 1
Food: 1
Service: 1
Eric Traya
Pollo Tropical used to be a good place to dine. Now they cut corners and service is so bad.
I asked for light beans and they put more beans than rice. Do not prank people’s food. If they ask for light beans it’s for a reason.
Atmosphere: 1
Food: 1
Service: 1
Alexandria Dejesus
Excellent!!!
Atmosphere: 5
Food: 5
Service: 5
Valerie Alleyne
Ordered 1/2 chicken with 2 sides through the drive through and was shocked when I got home and saw the size of this chicken. It was all bones and barely any meat for even a 4 year old toddler. The yellow rice had semi frozen carrot squares that weren’t edible. And the second side was a cup of beans that barely had any beans, mostly all liquid. This order was honestly disrespectful for the amount paid.
Food: 1
Sharon Galt
Pollo, Halfway thru my 1/4 chicken meal today ,I was grossed out to find a long single hair strand in my beans. Why did this happen? How many other people has this happened to? Is this common occurrence at yr restaurant?
Sara Michell
I ordered takeout from this Pollo Tropical location and was extremely disappointed. When I opened my meal, I found a thick strand of hair embedded in my chicken. It was disgusting and completely ruined my appetite. I expect better hygiene and food safety standards, especially from a well-known chain. I hope management takes this seriously and improves their quality control.
We ordered the tropichop party bundle for a birthday party and it did not disappoint. Jess made sure everything was packed correctly and added utensils, bowls, serving spoons, tongs, and napkins. We will definitely order again for any future gatherings.
Atmosphere: 5
Food: 5
Service: 5
AWESOME FOOD MISS OURS HERE VIERA FLORIDA
Atmosphere: 5
Food: 5
Service: 5
Went through the drive-thru after I got off work. Took forever as usual and once I got up to the window, the guy working there just sat there. I asked what my total was. There might have been a language barrier. He just says okay, and continued to shove the card machine in my face????? Had to ask over 4 times what my total was before he took a second to realize what I was asking over and over. Finally, I paid, got my food and went home (I typically check my order every time before I leave and this time I was in a rush and starving). I get home open the bag, and it wasn’t even my order……
Atmosphere: 1
Food: 3
Service: 1
It's really hit or miss here. I've had some great meals and some terrible ones. It's like gambling.
Atmosphere: 3
Food: 3
Service: 3
I come to this location almost daily. My food is always prepared and presented with care and consistency and tastes great!! The store is always clean and makes for a comfortable dining experience. And the staff are absolutely phenomenal!! They are warm, friendly and go out of their way to insure that my food is correct and delicious each and every time. Pollo district management really need to recognize and commend management and staff at this location for their hard work and excellent customer service!! I highly recommend Pollo, in particular this location to friends, family and anyone reading this review.
Atmosphere: 5
Food: 5
Service: 5
Drive through is wayyyyy too rushy and rude. Literally shut the window in my face when I was asking for sauce .
Service: 1
Good food, nice staff
Atmosphere: 5
Food: 5
Service: 5
Tropical flavor best in the area
Atmosphere: 3
Food: 4
Service: 3
Awful services 😢 worst place I ever visit in Florida..Totally Awful 😖
Atmosphere: 1
Food: 1
Service: 1
Pollo Tropical used to be a good place to dine. Now they cut corners and service is so bad.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
I asked for light beans and they put more beans than rice. Do not prank people’s food. If they ask for light beans it’s for a reason.
Atmosphere: 1
Food: 1
Service: 1
Excellent!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered 1/2 chicken with 2 sides through the drive through and was shocked when I got home and saw the size of this chicken. It was all bones and barely any meat for even a 4 year old toddler. The yellow rice had semi frozen carrot squares that weren’t edible. And the second side was a cup of beans that barely had any beans, mostly all liquid. This order was honestly disrespectful for the amount paid.
Food: 1
Pollo,
Halfway thru my 1/4 chicken meal today ,I was grossed out to find a long single hair strand in my beans. Why did this happen? How many other people has this happened to? Is this common occurrence at yr restaurant?
I ordered takeout from this Pollo Tropical location and was extremely disappointed. When I opened my meal, I found a thick strand of hair embedded in my chicken. It was disgusting and completely ruined my appetite. I expect better hygiene and food safety standards, especially from a well-known chain. I hope management takes this seriously and improves their quality control.
Food: 1
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