This used to be my favorite place to get coffee, but sadly I can't say that any more.I walked in today and it was dead it took 15 for someone to get my order when there were 3 employees working.Very disappointed in the service.
Atmosphere: 3
Food: 1
Service: 1
Rose McLaren
Wow!! What an improvement! Ive been coming for years and I have seen the customer service go up and down. It was getting pretty rough up until recently! The new manager is fantastic. He really cares about what he does! He engages, and encourages his staff. They genuinely look like they enjoy their job, and that makes a world of difference for your customers. Thank you for such great service today guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Coffee Cake
Brittany L
Friendly staff, clean facility, good coffee!
Atmosphere: 5
Food: 5
Service: 5
Juile Barts
I recently had a frustrating and disappointing experience at Sips when I tried to place my order on the phone with Zoey while waiting in the drive thru line that was already taking 20 minutes. However, I was told by Zoey that they would not take my order over the phone and that I would have to wait until I pulled up to the window. This response was not only rude, but also unhelpful and made me question if I wanted to return to Sips in the future. I even asked for another employee to make my food because of Zoey's attitude, but she refused to do so. This kind of treatment from an employee is unacceptable and has left a negative impression of Sips on me. I hope that in the future, the employees at Sips will treat their customers with more respect and work towards providing a better experience for all patrons.
Atmosphere: 1
Food: 1
Service: 1
Stephen Torti
Solid place. It feels a bit more like an ice cream shop than a coffee shop but maybe I’m just used to northern shops. Would go back.
Atmosphere: 4
Food: 4
Service: 4
Brent Breaux
The food is in general, not good. They need to buy better food to serve as the quality of most of it is not worth the money.
Atmosphere: 3
Food: 1
Service: 4
Mia Evans
It’s soooo
Atmosphere: 3
Food: 4
Service: 1
Tiffany De Lillo
We have come to sips and absouletly love sips and staff. Until theyoung lady today. I asked for a frozen caramel frozen extra expresso . The young lady with short colored hair & glasses .She then said latte frozen which confused me . I said just the frozen camarel with a extra shot of expresso . . She again clairfys you dont have frozen coffee but we have latte. I stated i order the same drink for three years and never have been questioned so much . Lol Next she goes well how long have you been coming stated again three years. Nowsge goes on to tell me about iwner switch and might be old. Too muchhhhhhh. To top it off when she gave us our coffee she was very clear in stating here is you frozen salted caramel late . Rude and might be my last visit
Atmosphere: 1
Food: 5
Service: 1
Patrick V
Been a regular since 2017. Knew there would be growing pains with new crew but this is getting ridiculous. They are friendly and nice. However, l experienced long wait times for even short lines consistently. Current ownership needs to read all recent reviews and take action. Obviously you messed up when the full crew quit. Would not recommend this spot if you need a quick coffee.
Atmosphere: 1
Food: 3
Service: 1
Myrna Cobian
Waiting more than half and hour to get coffee. They need to speed up, people don’t like to wait that long.
My absolute FAVORITE place for coffee!I’ve been coming here for years and my fave drink is a “frozen turtle with 2 additional espresso shots, no whip” and it’s made perfect every time!
Atmosphere: 5
Food: 5
Service: 5
Kat Griffith
The barista was so sweet and the frozen almond joy latte I got was amazing and so delicious
Atmosphere: 5
Food: 5
Service: 5
K Schneider
Nice atmosphere. Love the eclectic
Atmosphere: 4
Food: 4
Service: 4
Kris
2023 Update* If I'm paying $5.45 for a coffee I don't want my lid to be falling off and coffee spilling ?2020 Update*Still AMAZING! The team they have is unmatched, these ladies are the bomb!Variety of coffees, teas, muffins & bagels!Edit* 12/17/2020 Simply amazing customer svc! They already know me & my girls from work! Very nice hard working young lady that takes & does the orders! Thank you coffee life savers?
Dima B
I used to love sips and I even referred alot of people there, but I am really disappointed with the service now, first you ask for something and they give you something else, second my friend gave me a giftcard from sips for my birthday since she knows I loved it , and it doesn’t work most of the time theres always a problem.Today the girI was RUDE she said well if the gift card dont work you will need to pay in a different way! And she had an actittude like I did something wrong . WHAT? Thats the reason I have the gift card to pay for it , plus I drive all of way there for her to talk to me like that? And on top of that they charged me for a cappuccino and gave me just a regular coffee, so I called to speak to the manager and they asked me why and hung up on me . Thats not a good customer service at all. I like to support small businesses but thats not the way to treat people , not interested in going to sips anymore.
This used to be my favorite place to get coffee, but sadly I can't say that any more.I walked in today and it was dead it took 15 for someone to get my order when there were 3 employees working.Very disappointed in the service.
Atmosphere: 3
Food: 1
Service: 1
Wow!! What an improvement! Ive been coming for years and I have seen the customer service go up and down. It was getting pretty rough up until recently! The new manager is fantastic. He really cares about what he does! He engages, and encourages his staff. They genuinely look like they enjoy their job, and that makes a world of difference for your customers. Thank you for such great service today guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Coffee Cake
Friendly staff, clean facility, good coffee!
Atmosphere: 5
Food: 5
Service: 5
I recently had a frustrating and disappointing experience at Sips when I tried to place my order on the phone with Zoey while waiting in the drive thru line that was already taking 20 minutes. However, I was told by Zoey that they would not take my order over the phone and that I would have to wait until I pulled up to the window. This response was not only rude, but also unhelpful and made me question if I wanted to return to Sips in the future. I even asked for another employee to make my food because of Zoey's attitude, but she refused to do so. This kind of treatment from an employee is unacceptable and has left a negative impression of Sips on me. I hope that in the future, the employees at Sips will treat their customers with more respect and work towards providing a better experience for all patrons.
Atmosphere: 1
Food: 1
Service: 1
Solid place. It feels a bit more like an ice cream shop than a coffee shop but maybe I’m just used to northern shops. Would go back.
Atmosphere: 4
Food: 4
Service: 4
The food is in general, not good. They need to buy better food to serve as the quality of most of it is not worth the money.
Atmosphere: 3
Food: 1
Service: 4
It’s soooo
Atmosphere: 3
Food: 4
Service: 1
We have come to sips and absouletly love sips and staff. Until theyoung lady today. I asked for a frozen caramel frozen extra expresso . The young lady with short colored hair & glasses .She then said latte frozen which confused me . I said just the frozen camarel with a extra shot of expresso . . She again clairfys you dont have frozen coffee but we have latte. I stated i order the same drink for three years and never have been questioned so much . Lol Next she goes well how long have you been coming stated again three years. Nowsge goes on to tell me about iwner switch and might be old. Too muchhhhhhh. To top it off when she gave us our coffee she was very clear in stating here is you frozen salted caramel late . Rude and might be my last visit
Atmosphere: 1
Food: 5
Service: 1
Been a regular since 2017. Knew there would be growing pains with new crew but this is getting ridiculous. They are friendly and nice. However, l experienced long wait times for even short lines consistently. Current ownership needs to read all recent reviews and take action. Obviously you messed up when the full crew quit. Would not recommend this spot if you need a quick coffee.
Atmosphere: 1
Food: 3
Service: 1
Waiting more than half and hour to get coffee. They need to speed up, people don’t like to wait that long.
Food: 3
Service: 1
Restaurantji Recommends
My absolute FAVORITE place for coffee!I’ve been coming here for years and my fave drink is a “frozen turtle with 2 additional espresso shots, no whip” and it’s made perfect every time!
Atmosphere: 5
Food: 5
Service: 5
The barista was so sweet and the frozen almond joy latte I got was amazing and so delicious
Atmosphere: 5
Food: 5
Service: 5
Nice atmosphere. Love the eclectic
Atmosphere: 4
Food: 4
Service: 4
2023 Update* If I'm paying $5.45 for a coffee I don't want my lid to be falling off and coffee spilling ?2020 Update*Still AMAZING! The team they have is unmatched, these ladies are the bomb!Variety of coffees, teas, muffins & bagels!Edit* 12/17/2020 Simply amazing customer svc! They already know me & my girls from work! Very nice hard working young lady that takes & does the orders! Thank you coffee life savers?
I used to love sips and I even referred alot of people there, but I am really disappointed with the service now, first you ask for something and they give you something else, second my friend gave me a giftcard from sips for my birthday since she knows I loved it , and it doesn’t work most of the time theres always a problem.Today the girI was RUDE she said well if the gift card dont work you will need to pay in a different way! And she had an actittude like I did something wrong . WHAT? Thats the reason I have the gift card to pay for it , plus I drive all of way there for her to talk to me like that? And on top of that they charged me for a cappuccino and gave me just a regular coffee, so I called to speak to the manager and they asked me why and hung up on me . Thats not a good customer service at all. I like to support small businesses but thats not the way to treat people , not interested in going to sips anymore.
Service: 1
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