If I could give 0 stars, I completely would. Their “manager” dark hair, piercings, and tattoos attended me at the window after over 30 minutes wait time in drive thru. Usually when you go to pay they’re very kind and usually say something like “there’s first going to be a question for you to answer” then you can put your card. (The question is for tip) this was not done. In fact, she says “12.46” I put the card and immediately notice it says 17.46. I ask her and she gets attitude immediately. Instead of apologizing and avoiding a situation, she completely got defensive and argumentative. I ask to speak to her manager above her when she states, there isn’t one currently there. I call about a minute later and she loses her mind on the phone with me extremely argumentative, hostile, and irrational. She takes the phone to her manager (the one that was not present according to her) and she begins to bad mouth while I can hear it all. Her manager mutes it. The point of this is one for people to be aware of this because it strikes me as not the first time she does this And maybe people who are rushing don’t notice. She was hysterically crying in the back which for someone who says she did nothing wrong, it sure looks like you’re guilty. Besides the point, this is not at alllll customer service! Not one bit! It’s horrific this is people that are being hired at such nice places! Since nothing could apparently be done according to her management, I contact corporate right after where an internal investigation is being started because this is not ok! Please please be aware of this ! Will never be attending this store again because this is beyond anything I’ve ever seen at a CUSTOMER SERVICE ENVIRONMENTAL PLACE! This is unlike Starbucks, please do better when hiring these people.
Philip Waisman
Came inside for coffee and two sandwiches and noticed a lady who wanted to use the bathroom was denied due to not buy a coffee in advance. It’s not like she was homeless she came out of a car ohh she was black so I hope this wasn’t a factor also.
hiliari davis
Every time I go to this drive through there is an issue. The customer service sucks and I will drive the extra fee blocks away to go to the better one
Food: 4
Service: 2
Doctor Tampa
One of the better Starbucks in the area, they actually fill the cup all the way here
ray mullen
been in line for 25 minutes for one coffee average wait time is 5-7 min per car ridiculous
Service: 1
Brian Dixon
The drinks tasted off, at best. The food took forever and the marker they used on the cup came off on my hands. Been to a lot of Starbucks and this one ranks last on my list.
Atmosphere: 1
Food: 1
Service: 1
stella castello
I had an incredibly disappointing experience with the service I received. I ordered a caramel macchiato, only to be handed a half cup of coffee with no caramel in it. When I asked about it, I was told that caramel isn’t included—which is simply not true for this drink. On top of that, I was served oatmeal that had absolutely none of the toppings it’s supposed to come with. Unfortunately, I didn’t catch the name of the employee responsible, but the service was unacceptable. This needs to be addressed.
Joseph Hencoski
My drink has 2 ingredients in it and half the time they get it wrong. So frustrating. I want heavy cream, not 2%. For $5 a drink, they should be getting it right.
Atmosphere: 4
Food: 5
Service: 2
Jesse James
No working electrical outlets for charging phone and laptops.
I'm just wondering if this is a new Starbucks trend where you walking to a Starbucks with 20 different associates and nobody acknowledges your existence. This is the third time it's happened to me at this Seminole heights location, so I think I'm pretty much done with Starbucks. I'm going to start supporting local coffee shops that actually acknowledge your presence
Atmosphere: 1
Food: 2
Service: 1
Ben Kulchak
I had the best caramel macchiato here from Barista Poem! She is the best. The service was excellent and the vibes were chill. Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Jasmine R
Friendly service, great drinks and food, festival atmosphere - what more could you ask for.
Poem is a rockstar!!!
Atmosphere: 5
Food: 5
Service: 5
Sandi Mitchell
Great coffee, friendly service, but lines pretty long and not so quick.
Atmosphere: 4
Service: 4
Sunshine Mumford
Great location! Employees are friendly and drinks are always on point!
Very friendly staff ! Especially manager Acacia!!
Atmosphere: 5
Food: 5
Service: 5
If I could give 0 stars, I completely would. Their “manager” dark hair, piercings, and tattoos attended me at the window after over 30 minutes wait time in drive thru. Usually when you go to pay they’re very kind and usually say something like “there’s first going to be a question for you to answer” then you can put your card. (The question is for tip) this was not done. In fact, she says “12.46” I put the card and immediately notice it says 17.46. I ask her and she gets attitude immediately. Instead of apologizing and avoiding a situation, she completely got defensive and argumentative. I ask to speak to her manager above her when she states, there isn’t one currently there. I call about a minute later and she loses her mind on the phone with me extremely argumentative, hostile, and irrational. She takes the phone to her manager (the one that was not present according to her) and she begins to bad mouth while I can hear it all. Her manager mutes it. The point of this is one for people to be aware of this because it strikes me as not the first time she does this And maybe people who are rushing don’t notice. She was hysterically crying in the back which for someone who says she did nothing wrong, it sure looks like you’re guilty. Besides the point, this is not at alllll customer service! Not one bit! It’s horrific this is people that are being hired at such nice places! Since nothing could apparently be done according to her management, I contact corporate right after where an internal investigation is being started because this is not ok! Please please be aware of this ! Will never be attending this store again because this is beyond anything I’ve ever seen at a CUSTOMER SERVICE ENVIRONMENTAL PLACE! This is unlike Starbucks, please do better when hiring these people.
Came inside for coffee and two sandwiches and noticed a lady who wanted to use the bathroom was denied due to not buy a coffee in advance. It’s not like she was homeless she came out of a car ohh she was black so I hope this wasn’t a factor also.
Every time I go to this drive through there is an issue. The customer service sucks and I will drive the extra fee blocks away to go to the better one
Food: 4
Service: 2
One of the better Starbucks in the area, they actually fill the cup all the way here
been in line for 25 minutes for one coffee
average wait time is 5-7 min per car
ridiculous
Service: 1
The drinks tasted off, at best. The food took forever and the marker they used on the cup came off on my hands. Been to a lot of Starbucks and this one ranks last on my list.
Atmosphere: 1
Food: 1
Service: 1
I had an incredibly disappointing experience with the service I received. I ordered a caramel macchiato, only to be handed a half cup of coffee with no caramel in it. When I asked about it, I was told that caramel isn’t included—which is simply not true for this drink. On top of that, I was served oatmeal that had absolutely none of the toppings it’s supposed to come with. Unfortunately, I didn’t catch the name of the employee responsible, but the service was unacceptable. This needs to be addressed.
My drink has 2 ingredients in it and half the time they get it wrong. So frustrating. I want heavy cream, not 2%. For $5 a drink, they should be getting it right.
Atmosphere: 4
Food: 5
Service: 2
No working electrical outlets for charging phone and laptops.
Atmosphere: 1
Restaurantji Recommends
I'm just wondering if this is a new Starbucks trend where you walking to a Starbucks with 20 different associates and nobody acknowledges your existence. This is the third time it's happened to me at this Seminole heights location, so I think I'm pretty much done with Starbucks. I'm going to start supporting local coffee shops that actually acknowledge your presence
Atmosphere: 1
Food: 2
Service: 1
I had the best caramel macchiato here from Barista Poem! She is the best. The service was excellent and the vibes were chill. Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Friendly service, great drinks and food, festival atmosphere - what more could you ask for.
Poem is a rockstar!!!
Atmosphere: 5
Food: 5
Service: 5
Great coffee, friendly service, but lines pretty long and not so quick.
Atmosphere: 4
Service: 4
Great location! Employees are friendly and drinks are always on point!
Atmosphere: 5
Food: 5
Service: 5
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