So they say we are waiting 10 mins after actual order because every morning their short of staff & than ask do I want a refund instead of just making my drink. Not only but once I receive my drink he screams out the window “hang in there” - what is happening in this world now a days one Starbucks runs out of the same items every 5 days - horrible ordering. What happen to customer service not customers always right but the real I’m happy your coming to where I work so I can continue to receive a paycheck to pay my bills type of customer service
Atmosphere: 1
Food: 1
Service: 1
A
Latte ok and good service. The crumb cake has changed. The crumb is not as crumbly. It is more sort of mashed down. I have ordered the crumb cake many times, but I will not again. The remodel is sleek and modern. But there is limited seating and it is too brightly lit. Lots of tile, which made the overly loud music at 5:15 am even worse. My headphones with Spotify did not come near to drowning it out. This and other locations could benefit from noise abatement - some softer surfaces to dampen the echo of noise on tile and wood. This and other locations are no longer viable third spaces to meet, talk, or work in a laptop for a bit. I think that may be intentional. I spent only about 45 min there, when I planned on closer to double that. Oh, and the ship has long ago sailed on cups/pitchers of water and cream/milk out in containers. As of late you even have to ask for sweetener packets. It is sort of scorched earth. I need somewhere to work on things as early as 4:30 am to about 7:30 am. I am in a quest for the least offensive Starbucks location. This one is not it. Honestly, 3 Coins Diner on Nebraska and using my mobile data for a hotspot is looking like a more viable option than any of the many Starbucks in the area - to work a couple hours on my laptop.
Atmosphere: 2
Food: 2
Service: 5
paola alvarez
Aan, I kindly suggest improving your approach toward customers. It’s important to remember that clients are not responsible for any personal frustrations. If you find that this job isn’t aligned with what you enjoy, consider exploring opportunities that don’t require daily interaction with others. A positive attitude goes a long way.
Atmosphere: 2
Food: 5
Service: 1
Made World
I've came over here twice since I've had to stay in the area due to the past months hurricanes. Some staff have been very courteous and eager to help even letting me know I can get a refill for my coffee. But what I cant ignore is the blatant prejudice and discrimination from two of the employees. One name Riley and the Other girl never wears a name tag (probably for this reason) but has long hair and wears thin wire glasses. She has intentionally avoided serving me, wont come to the register if she see's me standing there but will rush for "others". She only speaks to hispanic/white customers. My first time here I over heard her telling another guest how she doesnt understand people who just come to sit in starbucks to work for hours, and that its so pathetic. Whole time she's staring at me while I'm the only one in the store. Maybe this is a left over action of mine from living in New York for so long but I always though starbucks was the place to sit work and have coffee so whats really her issue with me?
Atmosphere: 1
Food: 3
Service: 2
Nam Truong
The service staff is too bad, not enthusiastic
Service: 1
Ally Valdes
Everytime I go here the workers have been so sweet and understanding, even when I make a mistake! I ordered at the wrong Starbucks on the app and they quickly made me my drink and said it was all good. I thought they would be annoyed or hold up the line, but they made me feel like it was no big deal and happens all the time. I never got the workers name but thanks for that!
Service: 5
Jadon Trotter
Crystal is an amazing worker, she delivers an outstanding customer service. Keep it up!
Service: 5
bwoww G
Thank you to Crystal for being you!!! When J visited this store she was just so fast and efficient, but also took the time to be kind, friendly, and take care of us well. Thanks for your suggestions…. I may have just found my new favorite drink!
Atmosphere: 5
Food: 5
Service: 5
Jalyssa Grajales
Thank you to Crystal for making my experience great! Thank you for all your suggestions and help with my order. I will definitely be visiting this location more often. Crystal was 10/10 for customer service and friendliness!!!
I always come to this location for my drink. But the girl with a short hair who working today really pissing me off . I ask for my latte to be shaken up again but they said they can’t . How can you drink with all of the tea power like that ? I even ask nicely to remake my drink and I can pay for it . It was really bitter and powdery that I can’t even drink . She gave me a look and a rude attitude because she doesn’t want to remake my drink .
Atmosphere: 1
Food: 1
Service: 1
Joanna Smith
They do not know how to make skinny caramel macchiato with an extra shot right so I just get pike roast.
Atmosphere: 2
Food: 3
Service: 2
Michele McKinney
Always excellent!
Atmosphere: 5
Food: 5
Service: 5
RONALD RAMOS
I bought a Grande salted caramel cookie matcha through the drive thru and the girl gave it to me with 3 empty fingers. I regularly buy the same drink and for the first time she gives it to me like that, and the girl says it's because I ask for it without ice and it comes like that... I always ask for it without ice 6 tablespoons of matcha.... and I received a glass of milk with 4 tablespoons of matcha without the slated cramel cookies (medium drink).... disastrous drink and attention today
Service: 1
Sami White
If I could give 0 stars I would. We waited in the drive through for entirely too long and we're then rushed through our order. The woman was so rude I could not get my entire order out before I was told to pull forward three times. The woman then, instead of handing me my drinka, attempted to shove a drink carrier I did not want, with my drinks on it, into my vehicle. When I told her I did not want it she shoved even harder causing my drinks to begin to fall out of the carrier. Worst experience ever. That woman needs customer service training or a career doing something else.
So they say we are waiting 10 mins after actual order because every morning their short of staff & than ask do I want a refund instead of just making my drink. Not only but once I receive my drink he screams out the window “hang in there” - what is happening in this world now a days one Starbucks runs out of the same items every 5 days - horrible ordering. What happen to customer service not customers always right but the real I’m happy your coming to where I work so I can continue to receive a paycheck to pay my bills type of customer service
Atmosphere: 1
Food: 1
Service: 1
Latte ok and good service. The crumb cake has changed. The crumb is not as crumbly. It is more sort of mashed down. I have ordered the crumb cake many times, but I will not again. The remodel is sleek and modern. But there is limited seating and it is too brightly lit. Lots of tile, which made the overly loud music at 5:15 am even worse. My headphones with Spotify did not come near to drowning it out. This and other locations could benefit from noise abatement - some softer surfaces to dampen the echo of noise on tile and wood. This and other locations are no longer viable third spaces to meet, talk, or work in a laptop for a bit. I think that may be intentional. I spent only about 45 min there, when I planned on closer to double that. Oh, and the ship has long ago sailed on cups/pitchers of water and cream/milk out in containers. As of late you even have to ask for sweetener packets. It is sort of scorched earth. I need somewhere to work on things as early as 4:30 am to about 7:30 am. I am in a quest for the least offensive Starbucks location. This one is not it. Honestly, 3 Coins Diner on Nebraska and using my mobile data for a hotspot is looking like a more viable option than any of the many Starbucks in the area - to work a couple hours on my laptop.
Atmosphere: 2
Food: 2
Service: 5
Aan, I kindly suggest improving your approach toward customers. It’s important to remember that clients are not responsible for any personal frustrations. If you find that this job isn’t aligned with what you enjoy, consider exploring opportunities that don’t require daily interaction with others. A positive attitude goes a long way.
Atmosphere: 2
Food: 5
Service: 1
I've came over here twice since I've had to stay in the area due to the past months hurricanes. Some staff have been very courteous and eager to help even letting me know I can get a refill for my coffee. But what I cant ignore is the blatant prejudice and discrimination from two of the employees. One name Riley and the Other girl never wears a name tag (probably for this reason) but has long hair and wears thin wire glasses. She has intentionally avoided serving me, wont come to the register if she see's me standing there but will rush for "others". She only speaks to hispanic/white customers. My first time here I over heard her telling another guest how she doesnt understand people who just come to sit in starbucks to work for hours, and that its so pathetic. Whole time she's staring at me while I'm the only one in the store. Maybe this is a left over action of mine from living in New York for so long but I always though starbucks was the place to sit work and have coffee so whats really her issue with me?
Atmosphere: 1
Food: 3
Service: 2
The service staff is too bad, not enthusiastic
Service: 1
Everytime I go here the workers have been so sweet and understanding, even when I make a mistake! I ordered at the wrong Starbucks on the app and they quickly made me my drink and said it was all good. I thought they would be annoyed or hold up the line, but they made me feel like it was no big deal and happens all the time. I never got the workers name but thanks for that!
Service: 5
Crystal is an amazing worker, she delivers an outstanding customer service. Keep it up!
Service: 5
Thank you to Crystal for being you!!! When J visited this store she was just so fast and efficient, but also took the time to be kind, friendly, and take care of us well. Thanks for your suggestions…. I may have just found my new favorite drink!
Atmosphere: 5
Food: 5
Service: 5
Thank you to Crystal for making my experience great! Thank you for all your suggestions and help with my order. I will definitely be visiting this location more often. Crystal was 10/10 for customer service and friendliness!!!
Service: 5
So terrible !
Restaurantji Recommends
I always come to this location for my drink. But the girl with a short hair who working today really pissing me off . I ask for my latte to be shaken up again but they said they can’t . How can you drink with all of the tea power like that ? I even ask nicely to remake my drink and I can pay for it . It was really bitter and powdery that I can’t even drink . She gave me a look and a rude attitude because she doesn’t want to remake my drink .
Atmosphere: 1
Food: 1
Service: 1
They do not know how to make skinny caramel macchiato with an extra shot right so I just get pike roast.
Atmosphere: 2
Food: 3
Service: 2
Always excellent!
Atmosphere: 5
Food: 5
Service: 5
I bought a Grande salted caramel cookie matcha through the drive thru and the girl gave it to me with 3 empty fingers. I regularly buy the same drink and for the first time she gives it to me like that, and the girl says it's because I ask for it without ice and it comes like that... I always ask for it without ice 6 tablespoons of matcha.... and I received a glass of milk with 4 tablespoons of matcha without the slated cramel cookies (medium drink).... disastrous drink and attention today
Service: 1
If I could give 0 stars I would. We waited in the drive through for entirely too long and we're then rushed through our order. The woman was so rude I could not get my entire order out before I was told to pull forward three times. The woman then, instead of handing me my drinka, attempted to shove a drink carrier I did not want, with my drinks on it, into my vehicle. When I told her I did not want it she shoved even harder causing my drinks to begin to fall out of the carrier.
Worst experience ever. That woman needs customer service training or a career doing something else.
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