We were there a night and this black lady was extra rude to us, after making two sandwiches she said she is not making a third one, we were so shocked, never coming back here again, this type of behavior is putting a bad name on the brand, absolutely horrible.
Atmosphere: 1
Food: 3
Service: 1
Katie Hunter
No complimentary water cups. Free ice water should be given to customers. Food is great though but $3 water is not
Atmosphere: 5
Food: 5
Service: 5
Basel Alselwady
Unprofessional being on the phone while you doing my sandwich is wild talkin over my food and how there’s no buffalo sauce like what!!
HR
Totally agree with all bad reviews. I wish I can do minus 5. This location should close down
Atmosphere: 1
Food: 1
Service: 1
Sanah Rahman
The worst management ever. I placed an order on the app and accidentally sent it to this location. This is usually my preferred location however I was at work in Sun City so obviously I wasn’t able to pick up my order during lunch. I attempted to call the store MULTIPLE times and even left a voicemail. After work I stopped by to see if I could either pick up the order or get a refund and the manager (Jas I believe), started to yell at me saying “we count our bread every night and I threw away your sandwiches and it’s your fault for picking the wrong location or not calling to cancel and there’s nothing she could do”. Honestly I didn’t even care to pick up a $10 sandwich or get a refund but the fact that there was NO customer service or level of understanding and immediate aggression was alarming, concerning, and annoying. Also I did call but no one picked up! Never going to this specific location again because I do not want to interact with that manager ever again.
Atmosphere: 3
Food: 5
Service: 1
Raymond Vargo
Good ingredients and very fresh
Atmosphere: 5
Food: 5
Service: 5
Kit Kat
Lady working the night of 10/7…. SUPER RUDE! sorry you hate making sandwiches… maybe time to find a different job 💁🏻♀️
Makala
Smelt sooo good walking in and the establishment was super clean!! I was the only customer during 1pmish so of course it went by fast and the food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Felisa Sanjay
I ordered my food online and went inside to pick it up. There was no clear indication of where to pick up the food, because my subway has a sign hanging over saying “pay/pick up”. This subway did not. When I went over to the counter, I didn’t want to just walk in while there were customers trying to order and pay, so I waited a few minutes. They didn’t even acknowledge that I was there, caring for only the people ordering currently. After around 5-10 minutes, maybe even more, I tell them that I ordered online and I’m here to pick it up. I tell my name, and they look and say we haven’t made it yet. The app said my order was ready, so I went at that time to pick it up. The employee finally starts to get the receipt and try to make the order, which is fine because I’ll get the food at least, right? No! They then tell me that they don’t have any veggie patty in stock. I ask why, because it said it was in stock on the app. They said their manager forgot to adjust the settings on the app, indicating it was out of stock. This just explains how bad the service and management is here! They said they can make me a new sandwich, which could’ve have been fine, but they never mentioned if I would have to pay. I don’t want to say yes, get this sandwich, and instead of leaving (since the store still took my money even though I received no food), they make me pay. I asked if I can get a refund or maybe a cash refund. They said no, because I paid in card which makes sense, no arguing there. The app is also very glitchy, because there was no option for a refund (i.e button to click). So, I am currently dealing with the subway customer service support and seeing if I can get my refund. This all occurred on Aug. 7th, it’s Aug. 13th now. The store said the manager can void the transaction, but she’s not here right now, so write your name and number and she’ll call you. I received no call! It seems as if they don’t care about their customers or their money. Also, this store does not seem very clean nor up to standards when it comes to making their food or dealing with customers. After this, I will not be coming back to this store or any other subway, as I’ve had multiple bad experiences with this chain.l restaurant!!
Atmosphere: 2
Food: 1
Service: 1
Maddie Zechmann
LJ.. you were amazing. I don’t even live close to this subway and I will be back. LJ was more then just attentive he really made our experience and our subs great. LJ see you soon
Amber did a wonderful job making my sandwich! Thanks! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Carter Wilson
How can you say subway sucks if you make the sandwich
Atmosphere: 2
Food: 5
Service: 1
Adys Gutierrez
I always love to come here the place is clean the people are nice and the food is very good I recommend this place
Atmosphere: 5
Food: 5
Service: 5
R G
Never ordering from here again This was the worst veggie sandwich I’ve ever ha This was the worst veggie sandwich I’ve ever had. I placed my order through the Subway app, and it was delivered completely cold. The veggie patties were cold and unappetizing, and the whole sandwich felt like it had just come out of the fridge. Absolutely disappointing experience. I’m never ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
anthony abramson
I was just in this subway and I was getting two Subway sandwiches foot-long tuna. The girl was in such a rush that she literally was ripping my bread and I asked for new bread and she goes to me. Very nasty. Says the bread is soft. I could’ve gave you hard bread, but I thought maybe you would want the soft bread I said ma’am can I just have new bread? That’s not ripping I don’t want my sandwiches ripped so she threw The bread back into the bread holder slammed the door and I was like forget it. I don’t even want my sandwiches anymore. She goes good. I said I’m calling your boss. Good. I don’t care that’s what she kept saying was I don’t care. She’s gonna care when she loses her job very very. Very very unprofessional, I will never ever ever go back to that subway ever again and I used to go there a lot not anymore
We were there a night and this black lady was extra rude to us, after making two sandwiches she said she is not making a third one, we were so shocked, never coming back here again, this type of behavior is putting a bad name on the brand, absolutely horrible.
Atmosphere: 1
Food: 3
Service: 1
No complimentary water cups. Free ice water should be given to customers. Food is great though but $3 water is not
Atmosphere: 5
Food: 5
Service: 5
Unprofessional being on the phone while you doing my sandwich is wild talkin over my food and how there’s no buffalo sauce like what!!
Totally agree with all bad reviews. I wish I can do minus 5. This location should close down
Atmosphere: 1
Food: 1
Service: 1
The worst management ever. I placed an order on the app and accidentally sent it to this location. This is usually my preferred location however I was at work in Sun City so obviously I wasn’t able to pick up my order during lunch. I attempted to call the store MULTIPLE times and even left a voicemail. After work I stopped by to see if I could either pick up the order or get a refund and the manager (Jas I believe), started to yell at me saying “we count our bread every night and I threw away your sandwiches and it’s your fault for picking the wrong location or not calling to cancel and there’s nothing she could do”. Honestly I didn’t even care to pick up a $10 sandwich or get a refund but the fact that there was NO customer service or level of understanding and immediate aggression was alarming, concerning, and annoying. Also I did call but no one picked up! Never going to this specific location again because I do not want to interact with that manager ever again.
Atmosphere: 3
Food: 5
Service: 1
Good ingredients and very fresh
Atmosphere: 5
Food: 5
Service: 5
Lady working the night of 10/7…. SUPER RUDE! sorry you hate making sandwiches… maybe time to find a different job 💁🏻♀️
Smelt sooo good walking in and the establishment was super clean!! I was the only customer during 1pmish so of course it went by fast and the food was delicious!
Atmosphere: 5
Food: 5
Service: 5
I ordered my food online and went inside to pick it up. There was no clear indication of where to pick up the food, because my subway has a sign hanging over saying “pay/pick up”. This subway did not. When I went over to the counter, I didn’t want to just walk in while there were customers trying to order and pay, so I waited a few minutes. They didn’t even acknowledge that I was there, caring for only the people ordering currently. After around 5-10 minutes, maybe even more, I tell them that I ordered online and I’m here to pick it up. I tell my name, and they look and say we haven’t made it yet. The app said my order was ready, so I went at that time to pick it up. The employee finally starts to get the receipt and try to make the order, which is fine because I’ll get the food at least, right? No! They then tell me that they don’t have any veggie patty in stock. I ask why, because it said it was in stock on the app. They said their manager forgot to adjust the settings on the app, indicating it was out of stock. This just explains how bad the service and management is here! They said they can make me a new sandwich, which could’ve have been fine, but they never mentioned if I would have to pay. I don’t want to say yes, get this sandwich, and instead of leaving (since the store still took my money even though I received no food), they make me pay. I asked if I can get a refund or maybe a cash refund. They said no, because I paid in card which makes sense, no arguing there. The app is also very glitchy, because there was no option for a refund (i.e button to click). So, I am currently dealing with the subway customer service support and seeing if I can get my refund. This all occurred on Aug. 7th, it’s Aug. 13th now. The store said the manager can void the transaction, but she’s not here right now, so write your name and number and she’ll call you. I received no call! It seems as if they don’t care about their customers or their money. Also, this store does not seem very clean nor up to standards when it comes to making their food or dealing with customers. After this, I will not be coming back to this store or any other subway, as I’ve had multiple bad experiences with this chain.l restaurant!!
Atmosphere: 2
Food: 1
Service: 1
LJ.. you were amazing. I don’t even live close to this subway and I will be back. LJ was more then just attentive he really made our experience and our subs great.
LJ see you soon
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amber did a wonderful job making my sandwich! Thanks! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
How can you say subway sucks if you make the sandwich
Atmosphere: 2
Food: 5
Service: 1
I always love to come here the place is clean the people are nice and the food is very good I recommend this place
Atmosphere: 5
Food: 5
Service: 5
Never ordering from here again
This was the worst veggie sandwich I’ve ever ha This was the worst veggie sandwich I’ve ever had. I placed my order through the Subway app, and it was delivered completely cold. The veggie patties were cold and unappetizing, and the whole sandwich felt like it had just come out of the fridge. Absolutely disappointing experience. I’m never ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
I was just in this subway and I was getting two Subway sandwiches foot-long tuna. The girl was in such a rush that she literally was ripping my bread and I asked for new bread and she goes to me. Very nasty. Says the bread is soft. I could’ve gave you hard bread, but I thought maybe you would want the soft bread I said ma’am can I just have new bread? That’s not ripping I don’t want my sandwiches ripped so she threw The bread back into the bread holder slammed the door and I was like forget it. I don’t even want my sandwiches anymore. She goes good. I said I’m calling your boss. Good. I don’t care that’s what she kept saying was I don’t care. She’s gonna care when she loses her job very very. Very very unprofessional, I will never ever ever go back to that subway ever again and I used to go there a lot not anymore
Atmosphere: 1
Food: 1
Service: 1
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