Tropical Smoothie Cafe

I love the food it’s amazing tasteful, the workers are the best, they are always so nice and kind I love their customer service would definitely recommend again

Atmosphere: 5

Food: 5

Service: 5

Great place great workers great service quick and efficient

Atmosphere: 5

Food: 5

Service: 5

Absolutely rude staff. I had an issue with my order. When I called they were basically like my bad , nothing we can do about it. Absolutely ridiculous. I will not eat here again.

Atmosphere: 1

Food: 1

Service: 1

I had such a disappointing experience at the Tropical Smoothie in Carrollwood today. When I placed my order, I politely asked if any extra smoothie could be poured into a kids cup. The employee explained that there might not be any extra, which was completely fine—I even said so and simply asked for a kids cup regardless.

When my order came out, they didn’t acknowledge my request at all. When I asked again for the kids cup, the staff was rude and dismissive, as if I was inconveniencing them for something I had clearly asked for from the start.

On top of that, when I first walked in, there was a line of people waiting and not a single employee acknowledged anyone. No “I’ll be right with you,” no eye contact, nothing. The whole team looked miserable, and the energy showed in their customer service.

I love Tropical Smoothie as a brand, but this location seriously needs improvement in attitude, communication, and basic courtesy. Definitely not the service standard customers should expect.

Atmosphere: 1

Service: 1

Wow great food 😎

Best food and smoothies I ever had. Always eat here and recommend others.

Atmosphere: 5

Food: 5

Service: 5

I debated leaving a review, because I ordered my food through doordash and was credited for my order there, but I’m not sure if any TS employees were alerted and I think people should be aware of my recent experience. I have been to this location a few times, and I’ve always had good experiences. However, this time, right in the middle of my flatbread was a red strand of hair. I was already halfway through eating it at the point where I found it. I understand that mistakes happen, but I was pretty grossed out. Not really sure how you get hair in food.

Graddy made my Bahama momma so delicious! Everyone was nice! And fast

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Sandwich

I don't understand why they have two registers if they're only going to use one.

Atmosphere: 5

Food: 5

Service: 5

Gabby is one of the kindest people I’ve met in a long time. We had a situation that prevented us from picking up our order right away and she assured us that she would take care of us when we are able to make it there. She was so thoughtful on the phone and once I arrived to pick up our order, thank you Gabby!

Atmosphere: 5

Food: 5

Service: 5

The fruit tastes bad/old. I would never go here again. When I went to ask for a refund I was told they don’t do refunds. Nathan had horrible customer service and was not helpful at all.

Atmosphere: 1

Food: 1

Service: 1

This location needed a staff makeover. I quit using this location. However, they are lucky to have Gabby as a store manager! She is always upbeat, happy and encouraging to her staff. She's always great with customers and I now don't drive out of my way to avoid using this location. I appreciate the change she's putting in place🥰

Atmosphere: 5

Food: 5

Service: 5

This location needed a staff makeover. I quit using this location. However, they are lucky to have Gabby as a store manager! She is always upbeat, happy and encouraging to her staff. She's always great with customers and I now don't drive out of my way to avoid using this location. I appreciate the change she's putting in place🥰

Perhaps both employees were having a horrible day and that’s why neither one said a single word or smiled. Everyone is going through something.

Atmosphere: 3

Food: 4

Service: 1

Perhaps both employees were having a horrible day and that’s why neither one said a single word or smiled. Everyone is going through something.