Well I went to Dunkin this morning at 5 am I was the first costumer to walk in everyone said good morning they were all polite I ordered half dozen donuts two coffees and two wake up wraps I asked the lady that was helping me if it was that she can make it a large coffee instead of medium and I will pay extra I saw it in her face she wasn’t to happy with me asking that after she put it in the medium cup already so she said NO I can’t I’m not aloud to up charge I was taken back like so your not aloud to change your mind and get a large even though I’m paying for it!!!! She’s was not in a good mood honestly she was pretty rude. I just want to know when did the rules change I really hope it wasn’t a personal thing like because I’m Hispanic I just don’t think anyone should of been treated like that horrible costumer service and I think that was the manager because she was the only one not wearing uniform
Atmosphere: 1
Food: 5
Service: 1
Amil Canai
So me and my boyfriend go to order. I was placing the order initially. The girl goes if the driver could place the order please. So I shut up. Why when I get to the window. The man at the window with the feminine voice who aleads to be male, and the lady who took our order at 7:48am. Decided to try to be funny and giggled about being rude. So I looked them dead in the face to let them know I see and hear what they are doing. Customer service was terrible. It gave messy!
Atmosphere: 1
Food: 1
Service: 1
Arber Parham
This would be my last time ever going to Dunkin for a donut 🍩. What happened!! They used to be so soft.so fresh, now when you get them they are just dry and taste like 2 day old donuts!! Luckily the coffee is cheap and good.
Food: 2
Service: 5
Ayla Noble-Ledman
AJ was extremely patient and helpful to me, when I came in for help with a drink. I really appreciate the service, it was better than anticipated! Thank you guys, you rock!
Atmosphere: 5
Food: 5
Service: 5
Audrey Kellermann
The lady at the counter was very nice an most helpful
Atmosphere: 5
Food: 5
Service: 5
wayne beauchamp
Bad oils used make after taste too much to endure for sugar habit.
Atmosphere: 2
Food: 2
Service: 3
Christopher Mitchell
This is my favorite Dunkin location. The staff is quick and friendly. Order is perfect everytime.
Atmosphere: 5
Food: 5
Service: 5
Tyneka McCullough
Disgusting tone of voice . It’s 6 in the morning and already have a terrible attitude. Just piss poor! Find a better job if you don’t like the one you have.
Title: Charged Extra for No Ice? Double-Charged for One Drink? Unacceptable.
I visited this Dunkin’ before April 1st, 2025—and no, sadly, this isn’t some twisted April Fools’ prank. I was charged extra for requesting no ice in my drink, and then charged twice for the same drink. When I politely asked the staff, they explained that the general manager, Kim, has a policy of charging employees for water and ice.
Let me repeat that—employees must pay to stay hydrated while working. That’s not just petty—it’s inhumane.
The staff were incredibly kind and professional, which makes it even more disturbing to hear they’re being treated like this. These kinds of policies don’t just show poor leadership—they border on discriminatory, especially for individuals with health conditions or disabilities.
This Dunkin' in Tarpon Springs, a corporate location, is being reported to the Department of Labor and other regulatory agencies for unfair labor practices and possible ADA violations.
To the owner of this franchise: You will be receiving a certified letter in the mail and should prepare for a proper investigation. I strongly urge you to educate your general manager, Ms. Kim, on U.S. Labor Laws and disability accommodations.
Ms. Kim—shame on you. This is not how a national brand should be represented. Your behaviour creates a hostile work environment, and it will be brought to light.
Fix it. Or face it.
Mrs. Taylor Smith
Such a sweet soul at the drive thru today. This young man was so nice and was a joy to deal with. What a wonderful employee
Atmosphere: 5
Food: 5
Service: 5
Anthony King
The kids that work here are awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Star Donut, Strawberry, Eggs Sausage Croissant, Croissant, Sausage Egg and Cheese, Hash Browns, Dozen Donuts
George Sunderland IV
Horrible service. I go to Dunkin every morning spend thousands a year and order the same drink every time. My first time stopping at this location and Lisa fills my drink 2” from the top still charges 8 dollars and says sorry that’s are policy at this location and walks away. So if you want light ice and don’t want to be over charged do yourself a favor and drive 5 minutes further they actually treat you nicely with no power trips.
Atmosphere: 1
Food: 1
Service: 1
luvmy2doxies
I asked for a couple of ice cubes for my tea because it was so hot, I burned my mouth. They charged me for that! I couldn't hardly eat after my mouth was burned. For was ok, nothing to write home about. Thought about suing but hubby said to forget it. I have a huge blister on the roof of my mouth after a small sip!!
Additional info: I ordered a sandwich deal which included hash browns and a coffee. I don't drink coffee, so I requested a tea. I was charged full price for the tea, as it was hot tea...if I had ordered ice tea it would have been included. Didn't find that out until after I paid. Anyway, took a sip of the tea, and it was so hot, I burned my mouth badly...blistered the roof of my mouth and tongue. I asked for some ice cubes, and they told me it would cost me extra!! I refused but hubby got them for me anyway. I then asked to speak with the manager. After about 10 minutes, she came out, but NOT to speak with me; she went to help out at the window. So, I called corporate headquarters right from the restaurant (I was a bit upset). They wanted to know who the manager was. I pointed at her and asked if she was the manager(while I was on the phone) and she got belligerent, said to me I shouldn't point my finger at her, and then said she didn't know where we were in the restaurant...we were the only ones in it at the time. Then she said she couldn't come out to talk to us because she was baking bagels. And started to yell at me. So I asked for her name, still on the phone with corporate...and she refused, said she was calling the store owner. Corporate took my information, and said someone will contact me within the next 24 to 48 hrs. The roof of my mouth has peeled now. My tongue still hurts but not as bad. And all I want at this point is a frigging apology!! In writing, from that very rude manager!! Poor people skills, never asked how I was doing or anything. Btw, this is the very first time I've ever left a review, and I'm sad it had to be one after such a horrible experience. I see other people have had bad experiences here as well....
Well I went to Dunkin this morning at 5 am I was the first costumer to walk in everyone said good morning they were all polite I ordered half dozen donuts two coffees and two wake up wraps I asked the lady that was helping me if it was that she can make it a large coffee instead of medium and I will pay extra I saw it in her face she wasn’t to happy with me asking that after she put it in the medium cup already so she said NO I can’t I’m not aloud to up charge I was taken back like so your not aloud to change your mind and get a large even though I’m paying for it!!!! She’s was not in a good mood honestly she was pretty rude. I just want to know when did the rules change I really hope it wasn’t a personal thing like because I’m Hispanic I just don’t think anyone should of been treated like that horrible costumer service and I think that was the manager because she was the only one not wearing uniform
Atmosphere: 1
Food: 5
Service: 1
So me and my boyfriend go to order. I was placing the order initially. The girl goes if the driver could place the order please. So I shut up. Why when I get to the window. The man at the window with the feminine voice who aleads to be male, and the lady who took our order at 7:48am. Decided to try to be funny and giggled about being rude. So I looked them dead in the face to let them know I see and hear what they are doing. Customer service was terrible. It gave messy!
Atmosphere: 1
Food: 1
Service: 1
This would be my last time ever going to Dunkin for a donut 🍩. What happened!! They used to be so soft.so fresh, now when you get them they are just dry and taste like 2 day old donuts!! Luckily the coffee is cheap and good.
Food: 2
Service: 5
AJ was extremely patient and helpful to me, when I came in for help with a drink. I really appreciate the service, it was better than anticipated! Thank you guys, you rock!
Atmosphere: 5
Food: 5
Service: 5
The lady at the counter was very nice an most helpful
Atmosphere: 5
Food: 5
Service: 5
Bad oils used make after taste too much to endure for sugar habit.
Atmosphere: 2
Food: 2
Service: 3
This is my favorite Dunkin location. The staff is quick and friendly. Order is perfect everytime.
Atmosphere: 5
Food: 5
Service: 5
Disgusting tone of voice . It’s 6 in the morning and already have a terrible attitude. Just piss poor! Find a better job if you don’t like the one you have.
Service: 1
Dunkin’ always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Why aren't they put west
Restaurantji Recommends
Title: Charged Extra for No Ice? Double-Charged for One Drink? Unacceptable.
I visited this Dunkin’ before April 1st, 2025—and no, sadly, this isn’t some twisted April Fools’ prank. I was charged extra for requesting no ice in my drink, and then charged twice for the same drink. When I politely asked the staff, they explained that the general manager, Kim, has a policy of charging employees for water and ice.
Let me repeat that—employees must pay to stay hydrated while working. That’s not just petty—it’s inhumane.
The staff were incredibly kind and professional, which makes it even more disturbing to hear they’re being treated like this. These kinds of policies don’t just show poor leadership—they border on discriminatory, especially for individuals with health conditions or disabilities.
This Dunkin' in Tarpon Springs, a corporate location, is being reported to the Department of Labor and other regulatory agencies for unfair labor practices and possible ADA violations.
To the owner of this franchise: You will be receiving a certified letter in the mail and should prepare for a proper investigation. I strongly urge you to educate your general manager, Ms. Kim, on U.S. Labor Laws and disability accommodations.
Ms. Kim—shame on you. This is not how a national brand should be represented. Your behaviour creates a hostile work environment, and it will be brought to light.
Fix it. Or face it.
Such a sweet soul at the drive thru today. This young man was so nice and was a joy to deal with. What a wonderful employee
Atmosphere: 5
Food: 5
Service: 5
The kids that work here are awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Star Donut, Strawberry, Eggs Sausage Croissant, Croissant, Sausage Egg and Cheese, Hash Browns, Dozen Donuts
Horrible service. I go to Dunkin every morning spend thousands a year and order the same drink every time. My first time stopping at this location and Lisa fills my drink 2” from the top still charges 8 dollars and says sorry that’s are policy at this location and walks away. So if you want light ice and don’t want to be over charged do yourself a favor and drive 5 minutes further they actually treat you nicely with no power trips.
Atmosphere: 1
Food: 1
Service: 1
I asked for a couple of ice cubes for my tea because it was so hot, I burned my mouth. They charged me for that! I couldn't hardly eat after my mouth was burned. For was ok, nothing to write home about. Thought about suing but hubby said to forget it. I have a huge blister on the roof of my mouth after a small sip!!
Additional info:
I ordered a sandwich deal which included hash browns and a coffee. I don't drink coffee, so I requested a tea. I was charged full price for the tea, as it was hot tea...if I had ordered ice tea it would have been included. Didn't find that out until after I paid. Anyway, took a sip of the tea, and it was so hot, I burned my mouth badly...blistered the roof of my mouth and tongue. I asked for some ice cubes, and they told me it would cost me extra!! I refused but hubby got them for me anyway. I then asked to speak with the manager. After about 10 minutes, she came out, but NOT to speak with me; she went to help out at the window. So, I called corporate headquarters right from the restaurant (I was a bit upset). They wanted to know who the manager was. I pointed at her and asked if she was the manager(while I was on the phone) and she got belligerent, said to me I shouldn't point my finger at her, and then said she didn't know where we were in the restaurant...we were the only ones in it at the time. Then she said she couldn't come out to talk to us because she was baking bagels. And started to yell at me. So I asked for her name, still on the phone with corporate...and she refused, said she was calling the store owner. Corporate took my information, and said someone will contact me within the next 24 to 48 hrs. The roof of my mouth has peeled now. My tongue still hurts but not as bad. And all I want at this point is a frigging apology!! In writing, from that very rude manager!! Poor people skills, never asked how I was doing or anything. Btw, this is the very first time I've ever left a review, and I'm sad it had to be one after such a horrible experience. I see other people have had bad experiences here as well....
Atmosphere: 1
Food: 3
Service: 1
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