Just ordered spicy nuggets and fries, the food was cold and nasty, your quality is your cold food.
Atmosphere: 2
Food: 1
Service: 1
Sofi “Sof” Then
They messed up my mobile order completely! Im not sure how that can be done wrong. Its all on the screen and receipts... definitely need a new crew of team members who can get the orders right
Atmosphere: 1
Food: 1
Service: 1
Mr Mike
McDonalds has gotten really bad over the years. Not sure if it should be called fast food anymore because they always take forever.
Service: 1
Brianna
The rudest manager i have ever came across. We walked in with our 4 kids after spending a long day at busch gardens hoping to get food. We had to order at the front and not the kiosk because we had cash. She completely ignored us. We stood there for 10 minutes and I finally asked if it was ok to order here. One of the employees said yes. But then walked off. Still being ignored by the manager. She finally comes over 5 minutes later and takes our order. She was rude the entire time to us and the employees that was under her. And rude to the other customers because they needed sauce and that annoyed her. While we were ordering our food , she walked off TWO different times. After we ordered, we waited another 20 minutes and half the food was missing, no sauce, no napkins. Very disappointed with the service. We will tell everyone NOT to come here again.
Atmosphere: 1
Food: 1
Service: 1
Debbie Betancourt
Over charged us, add a extra meal we didn't order, and got the ordervwrong,the food was cold by the time things got straightened out,and employee always rolling her eyes at the customer with a attitude, not cool
Atmosphere: 1
Food: 2
Service: 1
Samuel Quiles
I visited this location and made a lighthearted joke about AI, but the person operating the system seemed to take it personally and began speaking to me aggressively. I responded in the same tone, which unfortunately caused the situation to escalate for no real reason. The experience left me feeling that this location lacks empathy and professionalism. I wouldn’t return, and it’s clear why business seems slow if this is the kind of customer service being provided.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Vargas
Worst Wendy’s I ever been too waited 20 min for nobody to help me or allow me to order. Then the persons I. The back eating while 20 people start a line. Stupidity at it’s finest
Atmosphere: 1
Food: 1
Service: 1
JBFL
When I went through the drive through I was given the completely wrong order. When I went to the counter to tell them, the lady rudely snaps “What’s wrong with it?” Excuse me?! They remade the order and I drove back to the office. Well guess what, it was the wrong sandwich AGAIN. I drove back to the store and asked for a refund. When I did, all the employees started yelling at each other! I gave up and left with no refund and no food. Never going to this location again!
Atmosphere: 1
Food: 3
Service: 1
Don Alejandro
I can't believe Wendy's now charges you $0.54 for buffalo sauce.
Atmosphere: 3
Food: 3
Service: 1
Gillian Gutierrez
Literally just went and not only was the drive thru an AI but the actual worker cancelled my food bc they were out of chicken tenders without even telling us they didn't have any and refused to let us order anything at the window so we literally pulled up to only get half our order and nothing was done to fix it so i guess they just expected me to go hungry? If the AI alone wasn't enough to stop me from coming back the workers definitely solidified that decision. Never coming back to this location any of the restaurants around this one are way better with ACTUAL customer service.
Horrible French fries stale and hard food not fresh at all tastes old yuck 13.down drain
Food: 1
Service: 1
Tanya O
OMG I love this location. The new AI ordering was awesome! customer service was also great and the food was so fresh and fast
Atmosphere: 5
Food: 5
Service: 5
LINA
I don't like to give bad reviews but every time I come to this Wendy's my order has never been done right is always missing something and the ladies at the drive thru always have an attitude and if you say that you order is wrong they will argue with you about your order being done right last week they've had me park on the side and have me waiting for my order for 35 minutes and they have completely forgot about me I had to go inside because I have my kids in the car and they had completely forgot that I was outside waiting at one time they gave me an apology come outside give me my food and my order was wrong. horrible customer service
Just ordered spicy nuggets and fries, the food was cold and nasty, your quality is your cold food.
Atmosphere: 2
Food: 1
Service: 1
They messed up my mobile order completely! Im not sure how that can be done wrong. Its all on the screen and receipts... definitely need a new crew of team members who can get the orders right
Atmosphere: 1
Food: 1
Service: 1
McDonalds has gotten really bad over the years. Not sure if it should be called fast food anymore because they always take forever.
Service: 1
The rudest manager i have ever came across. We walked in with our 4 kids after spending a long day at busch gardens hoping to get food. We had to order at the front and not the kiosk because we had cash. She completely ignored us. We stood there for 10 minutes and I finally asked if it was ok to order here. One of the employees said yes. But then walked off. Still being ignored by the manager. She finally comes over 5 minutes later and takes our order. She was rude the entire time to us and the employees that was under her. And rude to the other customers because they needed sauce and that annoyed her. While we were ordering our food , she walked off TWO different times. After we ordered, we waited another 20 minutes and half the food was missing, no sauce, no napkins. Very disappointed with the service. We will tell everyone NOT to come here again.
Atmosphere: 1
Food: 1
Service: 1
Over charged us, add a extra meal we didn't order, and got the ordervwrong,the food was cold by the time things got straightened out,and employee always rolling her eyes at the customer with a attitude, not cool
Atmosphere: 1
Food: 2
Service: 1
I visited this location and made a lighthearted joke about AI, but the person operating the system seemed to take it personally and began speaking to me aggressively. I responded in the same tone, which unfortunately caused the situation to escalate for no real reason. The experience left me feeling that this location lacks empathy and professionalism. I wouldn’t return, and it’s clear why business seems slow if this is the kind of customer service being provided.
Atmosphere: 1
Food: 1
Service: 1
Worst Wendy’s I ever been too waited 20 min for nobody to help me or allow me to order. Then the persons I. The back eating while 20 people start a line. Stupidity at it’s finest
Atmosphere: 1
Food: 1
Service: 1
When I went through the drive through I was given the completely wrong order. When I went to the counter to tell them, the lady rudely snaps “What’s wrong with it?” Excuse me?! They remade the order and I drove back to the office. Well guess what, it was the wrong sandwich AGAIN. I drove back to the store and asked for a refund. When I did, all the employees started yelling at each other! I gave up and left with no refund and no food. Never going to this location again!
Atmosphere: 1
Food: 3
Service: 1
I can't believe Wendy's now charges you $0.54 for buffalo sauce.
Atmosphere: 3
Food: 3
Service: 1
Literally just went and not only was the drive thru an AI but the actual worker cancelled my food bc they were out of chicken tenders without even telling us they didn't have any and refused to let us order anything at the window so we literally pulled up to only get half our order and nothing was done to fix it so i guess they just expected me to go hungry? If the AI alone wasn't enough to stop me from coming back the workers definitely solidified that decision. Never coming back to this location any of the restaurants around this one are way better with ACTUAL customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always good always the same love the biggie deals
Atmosphere: 4
Food: 4
Service: 4
Horrible French fries stale and hard food not fresh at all tastes old yuck 13.down drain
Food: 1
Service: 1
OMG I love this location. The new AI ordering was awesome! customer service was also great and the food was so fresh and fast
Atmosphere: 5
Food: 5
Service: 5
I don't like to give bad reviews but every time I come to this Wendy's my order has never been done right is always missing something and the ladies at the drive thru always have an attitude and if you say that you order is wrong they will argue with you about your order being done right last week they've had me park on the side and have me waiting for my order for 35 minutes and they have completely forgot about me I had to go inside because I have my kids in the car and they had completely forgot that I was outside waiting at one time they gave me an apology come outside give me my food and my order was wrong. horrible customer service
Atmosphere: 1
Food: 5
Service: 1
Always good food service is good and fast.
Atmosphere: 4
Food: 4
Service: 4
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