Chop House at Lake Sumter

Super unfortunate the service and food quality we received. Putting Togo food on the floor? That’s gross. Not asking how everything is? That is careless. Customer service and table service is severely lacking. FMK needs to do better with this one.

We had dinner again tonight at the Chop House in the Villages at Lake Sumter Landing. Our experience was wonderful as always. We were fortunate enough to have Luke as our server. He was prompt, attentive, thoroughly knowledgeable of the menu and made great suggestions to help us decide our choices for dinner. Everything was perfectly prepared and served by Luke and it made for a totally delightful dining experience. We can't wait to return on our next visit to our favorite Village center at Lake Sumpter Landing.

First know that I have worked both in retail floor sales and I have worked in leadership growing teams by as much as 600%. I have taught leadership and authored a book on leadership tools. I do not believe that the customer is always right, but I do believe that the customer is always the customer.

That being said, we ordered the 8 oz Filet Mignon, medium-rare, with baked potatoes. I also had the mushrooms per the menu description, others substituted different sides. I would approximate the time after ordering to be 15 minutes. The manager came out and explained that there was a “technical difficulty” in the kitchen and they would not have baked potatoes for about an hour. We all took the mashed potatoes instead. Things happen, right? I get it. No problem.

It was about another 45 minutes before our food arrived. We were never told why. Our server was more interested in other parties where they were drinking alcohol (we were not). I would assume the reason to be the increase in her tip because of elevated checks for their meals. As I was with guests, I did not make a scene to ask.

After the long wait, when I cut into my steak it was more like medium-well than medium-rare. Out of 6 of us, 3 were well overdone. We requested a fix and the manager came out to take them back with apologies. We were left our mashed potatoes and other sides.

The manager came out and said that since there would be an additional wait that he would offer us a free dessert. Now I have an eyebrow raised. The Chophouse is supposed to be more of an upper-end restaurant. Yes, you pay for food, but you also pay for ambience, and you most assuredly pay for service. This was not the service that we were paying for nor expected from such an establishment.

Another 20 minutes, and after we had eaten all the sides we were left when he took the steaks back, and our new steaks arrived much more closely cooked to our order. However, the attitude of our server had dipped significantly and she was still not giving us much attention due to the alcohol table across the way.

Our free desserts were delivered and were tasty. We also ordered coffee, which was less than hot. Nothing was said. I then ordered a refill on coffee. It took about 10-15 minutes to be delivered. Our server said she had to wait on a fresh pot to brew. She was less than truthful. This time, my coffee was room temperature.

When the check came, the desserts were still on the bill. We requested a fix. When the server brought the fixed checks back, it was evident she didn’t like taking them off the bill. Her tone was snarky and mocking.

No, I, the customer, am not always right. But I AM always the customer. I get to choose where I put my dollars for a meal. It is people like me that pay your salaries, earn you bonuses at the end of the year or quarterly, and I have influence among many in our community.

I will give grace and forgiveness to you as individuals before you even ask. But I will not choose to spend my dollars in your establishment when there is a lack of good leadership and good customer service. Money is too valuable. So are relationships. And good food is always a strengthening bond of relationships. I value my time building relationships and my money too much to not be a good steward of how I spend both. You should too.

We had a great waiter in Luke and our meal was the best. I had the ribeye chop and my wife had swordfish. After supper we had smoked manhatten. Everything was perfect. We will be back!

Best restaurant in the Villages at a very reasonable price. We highly recommend coming here.

We received a gift card for Chop House so my wife and I decided to use it Saturday afternoon. Our waitress Toni Anne was fabulous. She was very attentive and descriptive of the various items on the menu. Her recommendations turned out to be just what we were looking for. The appetizers were brought out promptly. The bread rolls were fresh and hot. The main course arrived just as we finished the appetizers, and while placing the food Toni was very humorous and enlightening about the water and the big steel wheel located near the outside dining area The Prime rib was cooked to our direction and we are looking forward to our next visit. We highly recommend this place.

It doesn’t get much better than lunch at the Chop House at Lake Sumter on a lazy Thursday! We were welcomed with a smile by Lily Seger, our hostess and taken care of like VIPs by our amazing server Mecah Baker. The breeze was perfect, the Chop House Burger was delicious, and the Ribeye Sandwich? Maybe the best ever. Great prices, outstanding food, and top-tier service — highly recommend! #ChopHouseatLakeSumpter #LakeSumterEats #FiveStarService 🍔🥩☀️🍽️👍

Excellent food and service.

Great food in a beautiful atmosphere

food was fantastic and service was awesome.

Waiting 2 hrs ran out of food able get hamburger maybe you should be call Wendy’s

Server Mark was outstanding!!

We celebrated my birthday at Chop House last night. An all around wonderful experience. Julia, our waitress, was terrific. We can’t wait to go again.

Atmosphere: 5

Food: 5

Service: 5

Amazing Emily thank you ? always a great dining experience Xoxo ?

Atmosphere: 5

Food: 5

Service: 5

Went to the bar alone on my business trip, couldn't have been more happy with the experience. Food and drinks were on point. Both bartenders, Brianna and Tyler were AMAZING! Will absolutely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pork Ribeye