Tropical Smoothie Cafe

This has got to be one of the worst smoothie places I've been to the service is absolutely horrible the staff are lazy the managers are incompetent and rude especially when you go through the drive-thru and me to wait an exorbitant amount of time having good food is not enough I will not be returning to the location

Atmosphere: 1

Food: 4

Service: 1

I use to love this place. They started getting my order wrong. At first, I just forced myself to eat something I hate, because I don't want to be a burden. Then they did it again the very next time. I had to contact a manager to get it remade, which went smoothly. Except, the next time I came in it was wrong again and this time they kept my receipt. I didn't complain. Then they did it to me again. And no receipt. When I asked for a receipt the woman gave me one with the bar scratched out where you couldn't read anything. I asked her to reprint, she told me no and yelled at me that I should have just scanned my phone. I've spent so much money here. They practically beg for tips, but won't give the service to go with it.

Atmosphere: 1

Food: 1

Service: 1

The owner reached out to me personally regarding a store survey I completed to talk to me about my experience from a prior visit. To recompense me for that experience, I was mailed 2 VIP tickets to replace my order. So this time was a redemption visit.

Well let me say this first, I love it when an owner takes the time to personally address a reported issue because it shows how much they care about every customer's concern. So I truly felt heard and listened to.

This time my Mocha Madness with Banana was made to perfection and my Chicken Pesto right and right!!! I was acknowledged as soon as I walked in and every employee, the cashier that took my order, the young lady who made my smoothie, and the gentleman who prepared my flatbread...yep, all three of them, greeted me by my name.

Let me confirm it for you....this is the location you want to frequent. I experienced a completely elevated experience from the time I completed the receipt survey to going back and giving this location another try. It was well worth it 1000%!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Sandwich

Bad services gave me a hot smoothie, they took it bad through more ice in it and gave it back. They would not remake my smoothie. The smoothie was water down. Poor service and a horrible attitude.

Night crew was amazing.

Food: 5

Service: 5

The staff here is very professional and nice! Good value for what you are spending

Atmosphere: 5

Food: 5

Service: 5

Tried more than once. Go to the one on 200 in Ocala for best taste. This one uses more ice than fruit.

Food: 3

Super friendly staff, bravo!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Magic

I can't help it! I live right next to the shop and stop in for the beach bum at least 3 times a week.

Atmosphere: 5

Food: 4

Service: 5

Tropical Smoothie Cafe has to have some of the freshest smoothies and tasty wraps and bowls that I've ever had from any smoothie place. The staff is extremely inviting and friendly as well. Thank you guys for the good service

Atmosphere: 5

Food: 5

Service: 5

My drink had hair

Food: 1

I became a fan of the mocha drink.

Always friendly! Super fast & nice!! Love coming here.

Atmosphere: 5

Food: 5

Service: 5

I used to bring my daughter to this location every Friday after school. This has been ongoing for over a year. Last few months it’s been declining. Today was the LAST day I will go to this location. Should have known I would drive off when you pull up to speaker. And after sitting there for a hot minute you have to say”are you open” The you pull to the window and There is like 8 people just walking around including what looked like a manager, I wasn’t sure since he looked at drive thru saw no one had even greeted me, and kept playing and messing around. I don’t what their hiring process is for managers or staff is but it sucks. They expect a tip but there is experience worth tipping. Much like last posting I’m done with this location.I will add there was 1 car in front of me already window and when I left there was 5 cars behind me. I feel sorry for people behind me

Service: 1

Nice little smoothie shop. Prices have gone up a lot, making it pretty expensive for anything here, but overall decent. The smoothies are a bit on the sweet side as well.

Atmosphere: 4

Food: 2

Service: 4