Who I am assuming is the owner works there alone. And when busy, he can be disrespectful. I work for DoorDash and when I simply asked how long my order would take, he very rudely stated “I am working on it now, the more you talk to me the longer it will take. You can take your phone out and time me to see how long.” Like sir that was very unnecessary. I work for a company where I have to be mindful of getting peoples orders on time. That was unacceptable behavior. Definitely worth mentioning there’s a subway on Garden Street that has a lot friendlier staff!
Jay Neal
The customer service is trash. I dont go anymore. Unfortunately doordash does. Maynase sandwich.
Atmosphere: 1
Food: 1
Service: 1
Marissa Ellis Serrano
Our sandwiches were good -made the way we ordered. I put my order in online because I needed to pick it up on my way to a softball game. It was supposed to be ready at 6:15. I arrived at around 6:15 and waited until 6:25 and my order was not even yet prepared. Unfortunately it looked like there was only one employee working. I had a chance to return approximately 20 min later and the order was ready then. I think it would be better service and would be safer if there were more employees on shift.
Atmosphere: 2
Food: 5
Service: 2
lisa wallace
The customer service at this location is outstanding! So friendly every single time I go in!
Atmosphere: 5
Food: 5
Service: 5
Justin McCall
It's a small subway. Kept clean.
Atmosphere: 4
Food: 5
Service: 4
Kevin P.
Horrible customer service. The guy working not friendly at all. Ordered 2 items asked if I could have lettuce on the 1 item. Didn’t even acknowledge what I asked for. I worked in customer service for 40 years . Put a little freaking effort in it.
Nate Cunningham
Manager is a weird guy trying to charge for water definitely not acceptable for this franchise
Atmosphere: 2
Food: 3
Service: 1
Dee Simpson
Decided to stop on our way home from the beach and it was a pretty quiet day...
Atmosphere: 3
Food: 4
Service: 4
Shelly Smith
This manager is awful. He's rude and I honestly don't know how he has any employees! I'd pick a different subway even if inconvenient!!!
Nani Was
Yesterday, January 3, 2025, I wanted some food. Normally, I go to the Cheney Highway store for my sandwiches. However, yesterday, I went to the one on Washington Ave. When I walked in, I remembered thinking "Wow. This place is way more homey than the Cheney". I walk in, knowing what my normal order is. The dude that's there walks up and asks what I want. I tell him two turkey and hams on Italian. He kept asking me what I wanted and couldn't hear because he had earbuds in. Then he made it. When we got to the condiments and whatnot, I asked for lettuce, tomato, and mayo. When it came to the tomato, I asked for salt and pepper. When he went to put it on the first time, he put too much so I asked if he could lightly put it on. He then scoffed and shook it against the tomatoes. He then just slid the sandwiches to the counter to wrap them up. He forgot the mayo I had asked for. I gave him a 10% tip because I was taught to never not tip workers. But the entire interaction was awkward and embarrassing. And after I was cashed out, he then proceeded to get on his phone. To me, it felt like he just wanted me gone so he could go back to playing on his phone. I'd say go to the Cheney Highway store. The people there are far nicer. He was the only one at the store, so I couldn't do anything about it.
Manager is rude he never listens and does what he wants sandwiches
Atmosphere: 1
Food: 1
Service: 1
Logan
Terrible customer service! The employees act like they don't want to be there! Very rude!
Atmosphere: 3
Food: 3
Service: 1
Les Souza
Terrible service. Waited for about 10 minutes, even ask d an employee if they could help. She mentioned something to another gentleman in the back and they both just looked at me. Finally walked out. I literally don’t get it….
Andrew Landers
Just today, I walked into Subway here in Titusville on US1 Knowing the manager and his employee took my order. She was a older lady probably in her 60s or 70s couldn’t remember anything that I ordered so I had to go back and tell her twice sometimes three times this has not happened for all the years that I’ve been going there all of a sudden the owner is hiring older people, that possibly have dementia and this is getting ridiculous. I had to tell her twice to cook the bacon on my sub wrap she could have gotten me sick if I hadn’t told her twice to cook the bacon this is another example of poor customer service by employees getting their customer sick. This needs to stop if this continues. This person needs to be fired. This is not the first time I’ve been letting it go for quite a bit of time now it needs to stop or will get reported to corporate.
Who I am assuming is the owner works there alone. And when busy, he can be disrespectful. I work for DoorDash and when I simply asked how long my order would take, he very rudely stated “I am working on it now, the more you talk to me the longer it will take. You can take your phone out and time me to see how long.”
Like sir that was very unnecessary. I work for a company where I have to be mindful of getting peoples orders on time. That was unacceptable behavior. Definitely worth mentioning there’s a subway on Garden Street that has a lot friendlier staff!
The customer service is trash. I dont go anymore. Unfortunately doordash does. Maynase sandwich.
Atmosphere: 1
Food: 1
Service: 1
Our sandwiches were good -made the way we ordered. I put my order in online because I needed to pick it up on my way to a softball game. It was supposed to be ready at 6:15. I arrived at around 6:15 and waited until 6:25 and my order was not even yet prepared. Unfortunately it looked like there was only one employee working. I had a chance to return approximately 20 min later and the order was ready then. I think it would be better service and would be safer if there were more employees on shift.
Atmosphere: 2
Food: 5
Service: 2
The customer service at this location is outstanding! So friendly every single time I go in!
Atmosphere: 5
Food: 5
Service: 5
It's a small subway. Kept clean.
Atmosphere: 4
Food: 5
Service: 4
Horrible customer service. The guy working not friendly at all. Ordered 2 items asked if I could have lettuce on the 1 item. Didn’t even acknowledge what I asked for. I worked in customer service for 40 years . Put a little freaking effort in it.
Manager is a weird guy trying to charge for water definitely not acceptable for this franchise
Atmosphere: 2
Food: 3
Service: 1
Decided to stop on our way home from the beach and it was a pretty quiet day...
Atmosphere: 3
Food: 4
Service: 4
This manager is awful. He's rude and I honestly don't know how he has any employees! I'd pick a different subway even if inconvenient!!!
Yesterday, January 3, 2025, I wanted some food. Normally, I go to the Cheney Highway store for my sandwiches. However, yesterday, I went to the one on Washington Ave. When I walked in, I remembered thinking "Wow. This place is way more homey than the Cheney". I walk in, knowing what my normal order is. The dude that's there walks up and asks what I want. I tell him two turkey and hams on Italian. He kept asking me what I wanted and couldn't hear because he had earbuds in. Then he made it. When we got to the condiments and whatnot, I asked for lettuce, tomato, and mayo. When it came to the tomato, I asked for salt and pepper. When he went to put it on the first time, he put too much so I asked if he could lightly put it on. He then scoffed and shook it against the tomatoes. He then just slid the sandwiches to the counter to wrap them up. He forgot the mayo I had asked for. I gave him a 10% tip because I was taught to never not tip workers. But the entire interaction was awkward and embarrassing. And after I was cashed out, he then proceeded to get on his phone. To me, it felt like he just wanted me gone so he could go back to playing on his phone. I'd say go to the Cheney Highway store. The people there are far nicer. He was the only one at the store, so I couldn't do anything about it.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great owner. Fresh ingredients
Manager is rude he never listens and does what he wants sandwiches
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service! The employees act like they don't want to be there! Very rude!
Atmosphere: 3
Food: 3
Service: 1
Terrible service. Waited for about 10 minutes, even ask d an employee if they could help. She mentioned something to another gentleman in the back and they both just looked at me. Finally walked out. I literally don’t get it….
Just today, I walked into Subway here in Titusville on US1 Knowing the manager and his employee took my order. She was a older lady probably in her 60s or 70s couldn’t remember anything that I ordered so I had to go back and tell her twice sometimes three times this has not happened for all the years that I’ve been going there all of a sudden the owner is hiring older people, that possibly have dementia and this is getting ridiculous. I had to tell her twice to cook the bacon on my sub wrap she could have gotten me sick if I hadn’t told her twice to cook the bacon this is another example of poor customer service by employees getting their customer sick. This needs to stop if this continues. This person needs to be fired. This is not the first time I’ve been letting it go for quite a bit of time now it needs to stop or will get reported to corporate.
Atmosphere: 1
Food: 5
Service: 1
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