The place was a shambles. The younger girls were running around in circles not knowing what to do. They were working and working very hard, but it was obvious that they had no structure whatsoever there then a couple older women came out to help them but when I ask about the Uber order one of the older ladies was extremely rude to me and I said well my order will cancel if I don’t get it soon and it looks like it’s mostly done well sorry she said we have to get the mobile orders first they’re more Important and I said look. Do you need a supervisor or an organizer or a manager because I will be glad to come in here and help you guys and I wasn’t being sarcastic. I was being honest something needs to be done there. I was not the only person in line who was frustrated. There were several before me who obviously had been standing for a while and were being very patient polite about it, but we’re kind of fed up. I was very very polite and stood there for 20 minutes, just knowing that they were busy and I’m a patient person, but when the older manager or supervisor or whoever she was snapped at me and then she said who are you because I’m just going to say I will never take your orders again and mind you I had not said anything rude off color or remotely angry to her so I would suggest going to get coffee at Foxtail at Welland Park or serenity sips in Venice Dunkin’ Donuts fills your cups mostly full of ice anyway so why bother with it? And by the way, the woman who said they needed to get the mobile orders out had about 10 cups of coffee, sitting there melting and had for 20 minutes. I’m sure that my order was also sitting there, but I had asked at least three times and I was not going to rudely reach across the counter to grab it from behind the stand so if you ordered something on mobile Duncan today, it was ready probably when you pulled up, but they didn’t seem to know how to distribute it sorry girls. It’s just the truth.
Atmosphere: 3
Food: 2
Service: 1
Alan H
Stopped by on our bikes for some coffee and donuts. Standard DD. Staff could be a bit more personable.
Atmosphere: 4
Food: 4
Service: 4
Jeanine Bilhardt
Was completely ignored. , 😞 After seeing all the bad reviews for this place you would think management would do something. I guess they just don't care.
Atmosphere: 1
Food: 1
Service: 1
Jason Bosley
This place was a little ridiculous I stopped there to get breakfast for myself and my wife one person on the phone six others standing around talking to each other I was the only customer in the place and after 10 minutes somebody finally said oh we'll be right with you. Only one person in the Drive-Thru employees turned saw me standing there turned back around and continued with their conversations with each other.
Atmosphere: 1
Service: 1
Tiffany hajzer
Unmatched unprofessionalism ! If you would like to wait forever for less than quality food & service stop here.
Atmosphere: 1
Food: 1
Service: 1
Carol Ann
Long wait but food was really good.
Atmosphere: 4
Food: 4
Service: 4
Linda Brown
Unacceptable. Guy was cleaning the bathroom, left brum and plunger. Never washed the hands went to the kitchen and start preparing my sandwich. I am not eating anything there..
Tammy C. Thornton
I don't know why they think its ok to charge so much for a,frozen coffee and not put the product in it. Mine was all cream n bitter. It seems like all the Dunkins in Venice are telling staff to short people on the product. Im not going to keep wasting my money on places that keep doing this.
Atmosphere: 1
Food: 1
Service: 1
Mariana Eldabh
The worst place ever! Super slow, rude, ignorant and they don’t know what they are doing! Also be aware that they over charge you as well, so make sure you check your receipt.Please save yourself the frustration and don’t use that location.
Ryan Herb
When you pull up to the drive thru to order and put your window down cigarette smoke fills your car because the staff is always smoking right beside it. Management notified several times but that is the actual management. Then they go right in and don’t wash their hands. Disgusting culture at this place. Imagine how they treat your food. Read the other reviews and you’ll see. Management’s excuse is that’s the only place they’ve been told they can smoke. Smh. The owners of this franchise should read their reviews and pay people to focus on the food and customers rather than their smoke breaks. Complete clowns.
Always excellent customer service & fresh coffee when I go.
Atmosphere: 5
Food: 5
Service: 5
Alex Hernandez
Girls were cute!!!!!
Service: 5
Arabella Kipp
The amount of times I’ve came here and gotten a cold sandwich which was not cooked all the way through is insane. And the girl working the microphone who rushed us and pretended to not know what a “frozen iced coffee” is all because she wanted to correct the one wrong word I said because she was rushing us so badly.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Bridge
The manager yells at her employees and is extremely demeaning to all of the staff. It is very unprofessional and she is extremely disrespectful to other human beings.
Dina Baxter
Horrible customer service! They don't greet you or even acknowledge your existence when in store. Very rude!
The place was a shambles. The younger girls were running around in circles not knowing what to do. They were working and working very hard, but it was obvious that they had no structure whatsoever there then a couple older women came out to help them but when I ask about the Uber order one of the older ladies was extremely rude to me and I said well my order will cancel if I don’t get it soon and it looks like it’s mostly done well sorry she said we have to get the mobile orders first they’re more Important and I said look. Do you need a supervisor or an organizer or a manager because I will be glad to come in here and help you guys and I wasn’t being sarcastic. I was being honest something needs to be done there. I was not the only person in line who was frustrated. There were several before me who obviously had been standing for a while and were being very patient polite about it, but we’re kind of fed up. I was very very polite and stood there for 20 minutes, just knowing that they were busy and I’m a patient person, but when the older manager or supervisor or whoever she was snapped at me and then she said who are you because I’m just going to say I will never take your orders again and mind you I had not said anything rude off color or remotely angry to her so I would suggest going to get coffee at Foxtail at Welland Park or serenity sips in Venice Dunkin’ Donuts fills your cups mostly full of ice anyway so why bother with it? And by the way, the woman who said they needed to get the mobile orders out had about 10 cups of coffee, sitting there melting and had for 20 minutes. I’m sure that my order was also sitting there, but I had asked at least three times and I was not going to rudely reach across the counter to grab it from behind the stand so if you ordered something on mobile Duncan today, it was ready probably when you pulled up, but they didn’t seem to know how to distribute it sorry girls. It’s just the truth.
Atmosphere: 3
Food: 2
Service: 1
Stopped by on our bikes for some coffee and donuts.
Standard DD.
Staff could be a bit more personable.
Atmosphere: 4
Food: 4
Service: 4
Was completely ignored. , 😞 After seeing all the bad reviews for this place you would think management would do something. I guess they just don't care.
Atmosphere: 1
Food: 1
Service: 1
This place was a little ridiculous I stopped there to get breakfast for myself and my wife one person on the phone six others standing around talking to each other I was the only customer in the place and after 10 minutes somebody finally said oh we'll be right with you. Only one person in the Drive-Thru employees turned saw me standing there turned back around and continued with their conversations with each other.
Atmosphere: 1
Service: 1
Unmatched unprofessionalism ! If you would like to wait forever for less than quality food & service stop here.
Atmosphere: 1
Food: 1
Service: 1
Long wait but food was really good.
Atmosphere: 4
Food: 4
Service: 4
Unacceptable. Guy was cleaning the bathroom, left brum and plunger. Never washed the hands went to the kitchen and start preparing my sandwich. I am not eating anything there..
I don't know why they think its ok to charge so much for a,frozen coffee and not put the product in it. Mine was all cream n bitter. It seems like all the Dunkins in Venice are telling staff to short people on the product. Im not going to keep wasting my money on places that keep doing this.
Atmosphere: 1
Food: 1
Service: 1
The worst place ever! Super slow, rude, ignorant and they don’t know what they are doing! Also be aware that they over charge you as well, so make sure you check your receipt.Please save yourself the frustration and don’t use that location.
When you pull up to the drive thru to order and put your window down cigarette smoke fills your car because the staff is always smoking right beside it. Management notified several times but that is the actual management. Then they go right in and don’t wash their hands. Disgusting culture at this place. Imagine how they treat your food. Read the other reviews and you’ll see. Management’s excuse is that’s the only place they’ve been told they can smoke. Smh. The owners of this franchise should read their reviews and pay people to focus on the food and customers rather than their smoke breaks. Complete clowns.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always excellent customer service & fresh coffee when I go.
Atmosphere: 5
Food: 5
Service: 5
Girls were cute!!!!!
Service: 5
The amount of times I’ve came here and gotten a cold sandwich which was not cooked all the way through is insane. And the girl working the microphone who rushed us and pretended to not know what a “frozen iced coffee” is all because she wanted to correct the one wrong word I said because she was rushing us so badly.
Atmosphere: 1
Food: 1
Service: 1
The manager yells at her employees and is extremely demeaning to all of the staff. It is very unprofessional and she is extremely disrespectful to other human beings.
Horrible customer service! They don't greet you or even acknowledge your existence when in store. Very rude!
Food: 1
Service: 1
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