Worst customer service I have ever experienced. The lady who took our order was rude taking our order and very snappy and after we paid for our food and got our food we realized there was only one fry after asking for two meals which both comes with fries. When we told her we were missing one she refused to give us another one and shoved the receipt at us.
jorge pescoso
Today I went to the Laurel Rd Wendy’s across from my house and had a very bad experience at the drive-thru. The red-haired woman working there was very rude, disrespectful, and didn’t even say “good afternoon.” On top of that, she got my order wrong: I asked for 10 nuggets and when I got home, I found only 3. Really disappointing experience. I hope they improve their customer service, because I like Wendy’s food, but with this kind of treatment it makes you not want to come back.
Atmosphere: 5
Food: 5
Service: 1
James Barton
workers barely speak english and then be insanely rude when you don’t understand them
Atmosphere: 1
Food: 2
Service: 1
Haley Lewis
They say they close at midnight, but at 9:30 the doors were locked, lights off, drive-thru looked shut down. I had a mobile order, so I pulled up to the window. Girl didn’t see my mobile order and asked me what I ordered, which was two Frosty’s. When she came back to the window to hand me my order, she tried to charge me, However, I showed her my mobile order and she handed them over with no issues. Even if they close at 10, cutting the lights and acting closed early is just lazy and they had staff in there chillin’.
Atmosphere: 1
Food: 5
Service: 1
rv therapy fun
We went through the drive up for Frostys, which were fine...but what has happened to customer service...the lady at the window was absolutely unpleasant. Next time we will drive a couple of extra miles to the ice cream store, they are always extremely happy to serve us.
Food: 4
Service: 1
Carrie T
Staff barely speaks any English. My first visit I had to repeat my order several times and it still wasn’t correct. My second visit the Lady at the drive thru was rude. I tasted my drink while waiting on my food. It tasted like diet. When I asked for a new one she gave me attitude. She made me a new one and I tried telling her it tasted funny she said “ I don’t know” and shut the window. What happened to good costumer service? That will be my last visit. And I will share my crappy experience with the assisted living across the street that I work at.
Food: 1
Steve mudge
Wendy's on laurel and knights trail. This is the second time we have tried this place and will never go back. Ordered our burgers WITOUT ketchup asked three times at the order window and once at the pay window. Everything they said, yes, no ketchup. Got home home, and guess what? Yes, ketchup. And the burgers were dry and been setting for a while. The first time, they didn't k ow how to figure out the change when I gave the correct change and dollars. It's not worth the trip. Don't want to wish them bad luck, but they should think about a career change. Now, I can't even give them a no star to post this. So here's a one, and they don't deserve that.
Atmosphere: 1
Food: 1
Service: 1
Shermaine Smith
I understand if your job is stressful and things are not going your way, but if you're the manager and you have an attitude and you just slapped on the sandwich and everything is out of place then I wouldn't never eat here again.
Atmosphere: 1
Food: 1
Service: 1
nyson
i PAYED for a baconator meal and 2 double stack biggie bags the lady with red hair gave me 3 entirely different sandwiches nothing close to what i ordered with pickles and onions on it
Atmosphere: 1
Food: 1
Service: 1
Anonymous
The black guy was SO rude to us!! Made us wait 10 minutes on our food when there was no one else in line .
This used to be a GREAT Wendy's when it first opened. Too muchfocus on drive through. Staff pays NO attention to customers in the restaurant. Took 10 mins to order and get food... then it was luke warm. Better training needed ASAP.
Atmosphere: 4
Food: 2
Service: 1
Harry BEVILA
Fries cold
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Jr Cheeseburger
Donna Dettman
Can't find a phone number. Daughter ordered for pick up cold fries and burger that should have had.. mayo pickles bacon lettuce had none of those. So angry.. you suck..will be in tomorrow..
Andrew McDunn
This restaurant is the greatest place on the planet. The food is phenomenal and the service impeccable.
Worst customer service I have ever experienced. The lady who took our order was rude taking our order and very snappy and after we paid for our food and got our food we realized there was only one fry after asking for two meals which both comes with fries. When we told her we were missing one she refused to give us another one and shoved the receipt at us.
Today I went to the Laurel Rd Wendy’s across from my house and had a very bad experience at the drive-thru. The red-haired woman working there was very rude, disrespectful, and didn’t even say “good afternoon.” On top of that, she got my order wrong: I asked for 10 nuggets and when I got home, I found only 3. Really disappointing experience. I hope they improve their customer service, because I like Wendy’s food, but with this kind of treatment it makes you not want to come back.
Atmosphere: 5
Food: 5
Service: 1
workers barely speak english and then be insanely rude when you don’t understand them
Atmosphere: 1
Food: 2
Service: 1
They say they close at midnight, but at 9:30 the doors were locked, lights off, drive-thru looked shut down. I had a mobile order, so I pulled up to the window. Girl didn’t see my mobile order and asked me what I ordered, which was two Frosty’s. When she came back to the window to hand me my order, she tried to charge me, However, I showed her my mobile order and she handed them over with no issues. Even if they close at 10, cutting the lights and acting closed early is just lazy and they had staff in there chillin’.
Atmosphere: 1
Food: 5
Service: 1
We went through the drive up for Frostys, which were fine...but what has happened to customer service...the lady at the window was absolutely unpleasant. Next time we will drive a couple of extra miles to the ice cream store, they are always extremely happy to serve us.
Food: 4
Service: 1
Staff barely speaks any English. My first visit I had to repeat my order several times and it still wasn’t correct.
My second visit the Lady at the drive thru was rude. I tasted my drink while waiting on my food. It tasted like diet. When I asked for a new one she gave me attitude. She made me a new one and I tried telling her it tasted funny she said “ I don’t know” and shut the window.
What happened to good costumer service? That will be my last visit. And I will share my crappy experience with the assisted living across the street that I work at.
Food: 1
Wendy's on laurel and knights trail. This is the second time we have tried this place and will never go back. Ordered our burgers WITOUT ketchup asked three times at the order window and once at the pay window. Everything they said, yes, no ketchup. Got home home, and guess what? Yes, ketchup. And the burgers were dry and been setting for a while. The first time, they didn't k ow how to figure out the change when I gave the correct change and dollars. It's not worth the trip. Don't want to wish them bad luck, but they should think about a career change. Now, I can't even give them a no star to post this. So here's a one, and they don't deserve that.
Atmosphere: 1
Food: 1
Service: 1
I understand if your job is stressful and things are not going your way, but if you're the manager and you have an attitude and you just slapped on the sandwich and everything is out of place then I wouldn't never eat here again.
Atmosphere: 1
Food: 1
Service: 1
i PAYED for a baconator meal and 2 double stack biggie bags the lady with red hair gave me 3 entirely different sandwiches nothing close to what i ordered with pickles and onions on it
Atmosphere: 1
Food: 1
Service: 1
The black guy was SO rude to us!! Made us wait 10 minutes on our food when there was no one else in line .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Poor quality of food, I didn’t like anything
Atmosphere: 1
Food: 1
Service: 2
This used to be a GREAT Wendy's when it first opened. Too muchfocus on drive through. Staff pays NO attention to customers in the restaurant. Took 10 mins to order and get food... then it was luke warm. Better training needed ASAP.
Atmosphere: 4
Food: 2
Service: 1
Fries cold
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Jr Cheeseburger
Can't find a phone number. Daughter ordered for pick up cold fries and burger that should have had.. mayo pickles bacon lettuce had none of those. So angry.. you suck..will be in tomorrow..
This restaurant is the greatest place on the planet. The food is phenomenal and the service impeccable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
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