The customer service I received from the woman who took my order was terrible; she had a very bad attitude and didn't give me what I asked for. This is the first and last time I'll be coming here.
Atmosphere: 4
Food: 4
Service: 1
Pedro Rodriguez
Perfect service. Angelo was such an amazing kid his eyes are so captivating I order more food than I wanted to just for him.
Atmosphere: 5
Food: 5
Service: 5
Pedrihno G
There was a cool as dude named angelo in the drive thru, perfect service from his part, i truly felt genuinely love coming from him when he took my order
Service: 5
Phonic Dragoon
Dont waste your time at this spot. Ignored by the staff and refused to take our order
Atmosphere: 1
Food: 1
Service: 1
Shits and Giggles Gubi-soft
Cannot understand any staff and extremely poor service.
Atmosphere: 1
Food: 1
Service: 1
T Vaz
After walking into this Wendy’s, we entered the “line” area and there was a person ordering their food in front of us with the Wendy’s employee who appeared to be manager or assistant manager.The person in front of us finished ordering their food and paid. We then stood there for 30 seconds before the employee looked at us with a blank expression on their face and said “kiosk only” then turned around and walked away abruptly. We just followed her stern command and ordered through the automated kiosk. when they called my order I received an empty beverage cup on my tray even though I ordered iced tea (which is only accessible to the kitchen staff. So I had to wait there to catch the attention of another employee to get my tea! As we were sitting down eating our meal we noticed someone walk into the restaurant, walk right past the kiosk and have their order taken by an employee. I know it might not seem like a big deal but why should we be lied to by your employees? Call me old school if you want (I’m gen z ) but I hate automated technology and would rather speak face to face with a real person. I also want to add that none of the employees looked happy working there and had dry personalities.
Atmosphere: 4
Food: 3
Service: 1
Dmitriy Ivanov
Great experience at Wendy’s! The staff was very friendly and welcoming, and the service was excellent. Everything was quick, clean, and enjoyable. Definitely one of the best fast-food locations I’ve visited!
Atmosphere: 5
Food: 5
Service: 5
Jackson Summers
Worst customer service I have ever experienced. The lady who took our order was rude taking our order and very snappy and after we paid for our food and got our food we realized there was only one fry after asking for two meals which both comes with fries. When we told her we were missing one she refused to give us another one and shoved the receipt at us.
jorge pescoso
Today I went to the Laurel Rd Wendy’s across from my house and had a very bad experience at the drive-thru. The red-haired woman working there was very rude, disrespectful, and didn’t even say “good afternoon.” On top of that, she got my order wrong: I asked for 10 nuggets and when I got home, I found only 3. Really disappointing experience. I hope they improve their customer service, because I like Wendy’s food, but with this kind of treatment it makes you not want to come back.
Atmosphere: 5
Food: 5
Service: 1
James Barton
workers barely speak english and then be insanely rude when you don’t understand them
They say they close at midnight, but at 9:30 the doors were locked, lights off, drive-thru looked shut down. I had a mobile order, so I pulled up to the window. Girl didn’t see my mobile order and asked me what I ordered, which was two Frosty’s. When she came back to the window to hand me my order, she tried to charge me, However, I showed her my mobile order and she handed them over with no issues. Even if they close at 10, cutting the lights and acting closed early is just lazy and they had staff in there chillin’.
Atmosphere: 1
Food: 5
Service: 1
rv therapy fun
We went through the drive up for Frostys, which were fine...but what has happened to customer service...the lady at the window was absolutely unpleasant. Next time we will drive a couple of extra miles to the ice cream store, they are always extremely happy to serve us.
Food: 4
Service: 1
Carrie T
Staff barely speaks any English. My first visit I had to repeat my order several times and it still wasn’t correct. My second visit the Lady at the drive thru was rude. I tasted my drink while waiting on my food. It tasted like diet. When I asked for a new one she gave me attitude. She made me a new one and I tried telling her it tasted funny she said “ I don’t know” and shut the window. What happened to good costumer service? That will be my last visit. And I will share my crappy experience with the assisted living across the street that I work at.
Food: 1
Steve mudge
Wendy's on laurel and knights trail. This is the second time we have tried this place and will never go back. Ordered our burgers WITOUT ketchup asked three times at the order window and once at the pay window. Everything they said, yes, no ketchup. Got home home, and guess what? Yes, ketchup. And the burgers were dry and been setting for a while. The first time, they didn't k ow how to figure out the change when I gave the correct change and dollars. It's not worth the trip. Don't want to wish them bad luck, but they should think about a career change. Now, I can't even give them a no star to post this. So here's a one, and they don't deserve that.
Atmosphere: 1
Food: 1
Service: 1
Shermaine Smith
I understand if your job is stressful and things are not going your way, but if you're the manager and you have an attitude and you just slapped on the sandwich and everything is out of place then I wouldn't never eat here again.
The customer service I received from the woman who took my order was terrible; she had a very bad attitude and didn't give me what I asked for. This is the first and last time I'll be coming here.
Atmosphere: 4
Food: 4
Service: 1
Perfect service. Angelo was such an amazing kid his eyes are so captivating I order more food than I wanted to just for him.
Atmosphere: 5
Food: 5
Service: 5
There was a cool as dude named angelo in the drive thru, perfect service from his part, i truly felt genuinely love coming from him when he took my order
Service: 5
Dont waste your time at this spot. Ignored by the staff and refused to take our order
Atmosphere: 1
Food: 1
Service: 1
Cannot understand any staff and extremely poor service.
Atmosphere: 1
Food: 1
Service: 1
After walking into this Wendy’s, we entered the “line” area and there was a person ordering their food in front of us with the Wendy’s employee who appeared to be manager or assistant manager.The person in front of us finished ordering their food and paid. We then stood there for 30 seconds before the employee looked at us with a blank expression on their face and said “kiosk only” then turned around and walked away abruptly. We just followed her stern command and ordered through the automated kiosk. when they called my order I received an empty beverage cup on my tray even though I ordered iced tea (which is only accessible to the kitchen staff. So I had to wait there to catch the attention of another employee to get my tea! As we were sitting down eating our meal we noticed someone walk into the restaurant, walk right past the kiosk and have their order taken by an employee. I know it might not seem like a big deal but why should we be lied to by your employees? Call me old school if you want (I’m gen z ) but I hate automated technology and would rather speak face to face with a real person. I also want to add that none of the employees looked happy working there and had dry personalities.
Atmosphere: 4
Food: 3
Service: 1
Great experience at Wendy’s! The staff was very friendly and welcoming, and the service was excellent. Everything was quick, clean, and enjoyable. Definitely one of the best fast-food locations I’ve visited!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service I have ever experienced. The lady who took our order was rude taking our order and very snappy and after we paid for our food and got our food we realized there was only one fry after asking for two meals which both comes with fries. When we told her we were missing one she refused to give us another one and shoved the receipt at us.
Today I went to the Laurel Rd Wendy’s across from my house and had a very bad experience at the drive-thru. The red-haired woman working there was very rude, disrespectful, and didn’t even say “good afternoon.” On top of that, she got my order wrong: I asked for 10 nuggets and when I got home, I found only 3. Really disappointing experience. I hope they improve their customer service, because I like Wendy’s food, but with this kind of treatment it makes you not want to come back.
Atmosphere: 5
Food: 5
Service: 1
workers barely speak english and then be insanely rude when you don’t understand them
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They say they close at midnight, but at 9:30 the doors were locked, lights off, drive-thru looked shut down. I had a mobile order, so I pulled up to the window. Girl didn’t see my mobile order and asked me what I ordered, which was two Frosty’s. When she came back to the window to hand me my order, she tried to charge me, However, I showed her my mobile order and she handed them over with no issues. Even if they close at 10, cutting the lights and acting closed early is just lazy and they had staff in there chillin’.
Atmosphere: 1
Food: 5
Service: 1
We went through the drive up for Frostys, which were fine...but what has happened to customer service...the lady at the window was absolutely unpleasant. Next time we will drive a couple of extra miles to the ice cream store, they are always extremely happy to serve us.
Food: 4
Service: 1
Staff barely speaks any English. My first visit I had to repeat my order several times and it still wasn’t correct.
My second visit the Lady at the drive thru was rude. I tasted my drink while waiting on my food. It tasted like diet. When I asked for a new one she gave me attitude. She made me a new one and I tried telling her it tasted funny she said “ I don’t know” and shut the window.
What happened to good costumer service? That will be my last visit. And I will share my crappy experience with the assisted living across the street that I work at.
Food: 1
Wendy's on laurel and knights trail. This is the second time we have tried this place and will never go back. Ordered our burgers WITOUT ketchup asked three times at the order window and once at the pay window. Everything they said, yes, no ketchup. Got home home, and guess what? Yes, ketchup. And the burgers were dry and been setting for a while. The first time, they didn't k ow how to figure out the change when I gave the correct change and dollars. It's not worth the trip. Don't want to wish them bad luck, but they should think about a career change. Now, I can't even give them a no star to post this. So here's a one, and they don't deserve that.
Atmosphere: 1
Food: 1
Service: 1
I understand if your job is stressful and things are not going your way, but if you're the manager and you have an attitude and you just slapped on the sandwich and everything is out of place then I wouldn't never eat here again.
Atmosphere: 1
Food: 1
Service: 1
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