I stop here often. Usually the customer service is lacking. There is one female that is always nice and greets you with a smile. The older gentleman is extremely grumpy. He will not even speak when you speak to him. Today it was a young man with long brown hair who dropped his hat in someone's cup of ice, constantly kept running his fingers through his hair, touching his face, with absolutely no motivation. Usually I can deal with the lack of customer service, but today I walked out.
Atmosphere: 2
Service: 2
Julio Baez
Upon arriving for breakfast, we encountered a significant issue with the menu screen, rendering it unusable and causing confusion among customers. The staff member responsible for taking orders was also visibly overwhelmed and lacked the necessary knowledge to assist us effectively. Consequently, we were unable to complete our order accurately, resulting in missing several items. The communication device employed at the establishment was inadequate, necessitating an additional order at the window. Despite these shortcomings, the food quality was satisfactory, although the coffee was disappointing. The hash browns, which are typically well-regarded at this establishment, were unfortunately burnt and lacked flavor. Overall, our experience at this location was unsatisfactory from beginning to end.
Atmosphere: 1
Food: 3
Service: 1
Aidan Dockery
No longer quick like it was last year. Granted more people now live in this area. However, they should add more to staff to front counter and drive-thru to accomodate the extra business. I try to get in here before 6:30 am and never have to wait. Timing is everything.
Atmosphere: 3
kelseyshea96
Can never get out of here with a coffee in a reasonable amount of time. I order 1 coffee every time and it always takes at least 20 minutes for anyone to even take my order.
Atmosphere: 1
Food: 1
Service: 1
Eva Thall
Worse dunkin. They deserve their reputation.
Atmosphere: 1
Food: 1
Service: 1
Joseph Gunnar
Without any exaggeration, this is by far THE worst Dunkin Donuts I've ever been to. Ever. There are two employees that are really great here. But, if you go when they aren't there, you'll be sorry. Heather is one. The other, I dont know her name. She has short hair and glasses. They are excellent and try really hard. Last night however, was the last time I will ever waste my time and money at this rotten place. Waited in the drive thru for 24 mins before I was even able to order. Then another 10-12 mins waiting for the two cars ahead of me. Once I got to the pick up window to get my coffee (yes, all I ordered was coffee) it was 100% wrong. Not a little wrong. Totally wrong. Like, someone did it on purpose wrong. The manager at this place must be really good at his job because this location is the worst and should absolutely be closed. Immediately.
Atmosphere: 1
Food: 2
Service: 1
Will McCluskey
Fast food quality without the benefit of it coming out fast. Slow people with the worst attitudes and customer service. They could care less how long you wait or making your food so you actually enjoy it.
Atmosphere: 1
Food: 2
Service: 1
Mason M
Waiting over 10 mins for a 3 dollar coffee is ridiculous. Why and how are you even in business?
Juan Santiago
I just paid $6 for a Lg cup of milk. I ordered a lg iced macchiato. I get this 6 days a week. I was able to tell right away she did NOT add the correct amount of expresso for this drink. She added a single shot instead of a double. No time to argue so I walked away. Won't be returning.
Ordered my walk in order 20 minutes before getting there and my order wasn’t ready causing me to have to leave my food there, wasting my money otherwise would’ve been late to work
Madison Garcia
Stoped there on my way to Dayton beach for a quick drink little did I know I would be there for 30 minutes. The workers were rude and disrespectful. One of the workers kept stoping to check and go on her phone while making a drink and there was a lot of customers waiting the serves had an attitude and kept getting drinks wrong and made the process longer if you are traveling and need a coffee stop DO NOT stop at this location.
Atmosphere: 1
Food: 1
Service: 1
john anderson
Everybody works in slow motion at this place if you’re in a hurry, don’t come here😼
Lauren “staffy1226” Stafford
If you have a doctor's appointment or anywhere to be, don't come here. You will miss the appointment with how slow this location is. I come here frequently, I wait MINIMUM 15 minutes, even when I'm the only one there. This morning my daughter had a dentist appointment at 10:30 in Melbourne. I left my house at 9:30 to get my coffee before going to the appointment. There were 2 cars in front of me, I got my coffee order by 9:55...got to her appointment with 2 minutes to spare. You'd think I would have learned by now, but I guess not.
crusher Oj (Bone crusher)
By far the slowest Dunkin’ Donuts, how can anybody wait 15 minutes coffee
I stop here often. Usually the customer service is lacking. There is one female that is always nice and greets you with a smile. The older gentleman is extremely grumpy. He will not even speak when you speak to him. Today it was a young man with long brown hair who dropped his hat in someone's cup of ice, constantly kept running his fingers through his hair, touching his face, with absolutely no motivation. Usually I can deal with the lack of customer service, but today I walked out.
Atmosphere: 2
Service: 2
Upon arriving for breakfast, we encountered a significant issue with the menu screen, rendering it unusable and causing confusion among customers. The staff member responsible for taking orders was also visibly overwhelmed and lacked the necessary knowledge to assist us effectively. Consequently, we were unable to complete our order accurately, resulting in missing several items.
The communication device employed at the establishment was inadequate, necessitating an additional order at the window. Despite these shortcomings, the food quality was satisfactory, although the coffee was disappointing. The hash browns, which are typically well-regarded at this establishment, were unfortunately burnt and lacked flavor.
Overall, our experience at this location was unsatisfactory from beginning to end.
Atmosphere: 1
Food: 3
Service: 1
No longer quick like it was last year. Granted more people now live in this area. However, they should add more to staff to front counter and drive-thru to accomodate the extra business. I try to get in here before 6:30 am and never have to wait. Timing is everything.
Atmosphere: 3
Can never get out of here with a coffee in a reasonable amount of time. I order 1 coffee every time and it always takes at least 20 minutes for anyone to even take my order.
Atmosphere: 1
Food: 1
Service: 1
Worse dunkin. They deserve their reputation.
Atmosphere: 1
Food: 1
Service: 1
Without any exaggeration, this is by far THE worst Dunkin Donuts I've ever been to. Ever. There are two employees that are really great here. But, if you go when they aren't there, you'll be sorry. Heather is one. The other, I dont know her name. She has short hair and glasses. They are excellent and try really hard. Last night however, was the last time I will ever waste my time and money at this rotten place. Waited in the drive thru for 24 mins before I was even able to order. Then another 10-12 mins waiting for the two cars ahead of me. Once I got to the pick up window to get my coffee (yes, all I ordered was coffee) it was 100% wrong. Not a little wrong. Totally wrong. Like, someone did it on purpose wrong. The manager at this place must be really good at his job because this location is the worst and should absolutely be closed. Immediately.
Atmosphere: 1
Food: 2
Service: 1
Fast food quality without the benefit of it coming out fast. Slow people with the worst attitudes and customer service. They could care less how long you wait or making your food so you actually enjoy it.
Atmosphere: 1
Food: 2
Service: 1
Waiting over 10 mins for a 3 dollar coffee is ridiculous. Why and how are you even in business?
I just paid $6 for a Lg cup of milk. I ordered a lg iced macchiato. I get this 6 days a week. I was able to tell right away she did NOT add the correct amount of expresso for this drink. She added a single shot instead of a double. No time to argue so I walked away. Won't be returning.
Food: 1
Service: 1
Bon donuts
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Ordered my walk in order 20 minutes before getting there and my order wasn’t ready causing me to have to leave my food there, wasting my money otherwise would’ve been late to work
Stoped there on my way to Dayton beach for a quick drink little did I know I would be there for 30 minutes. The workers were rude and disrespectful. One of the workers kept stoping to check and go on her phone while making a drink and there was a lot of customers waiting the serves had an attitude and kept getting drinks wrong and made the process longer if you are traveling and need a coffee stop DO NOT stop at this location.
Atmosphere: 1
Food: 1
Service: 1
Everybody works in slow motion at this place if you’re in a hurry, don’t come here😼
If you have a doctor's appointment or anywhere to be, don't come here. You will miss the appointment with how slow this location is. I come here frequently, I wait MINIMUM 15 minutes, even when I'm the only one there. This morning my daughter had a dentist appointment at 10:30 in Melbourne. I left my house at 9:30 to get my coffee before going to the appointment. There were 2 cars in front of me, I got my coffee order by 9:55...got to her appointment with 2 minutes to spare. You'd think I would have learned by now, but I guess not.
By far the slowest Dunkin’ Donuts, how can anybody wait 15 minutes coffee
Atmosphere: 5
Food: 5
Service: 5
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