Terrible burnt smell in this facility. I have gone there a few times and it never changes. In desperate need of better ventilation!!!! Also, a pile of swept up stuff near the prep area that staff needed to step on,. This place could use an overhaul or better management!
Maria DePietro
The best delicious service is always so sweet and food so fresh !!!!
jay patel
Walked in smell like burned bagels I got 2 toasted bagels both were very burned
Ryan Miller
Only went through the drive up, but the staff was fast and friendly, and the food was excellent.
LD
We ordered the brunch for two, and they literally just threw my spinach Florentine bagel, of which I paid extra for into the bag. It was the biggest most disgusting sloppy mess with cream cheese everywhere except for on the bagel. Literally no cream cheese on the bagel I also asked for it to be toasted and it was not toasted at all. Also the hash brown casserole looked crisp down the outside but the shredded potatoes on the inside were literally raw. I also called the store after I placed my online order to ask them to please cut my bagel in half as we were sharing it, and the lady didn't answer the phone hung up on me. I will not be going back, if I weren't in a hurry because we ordered it to go I would have gone back in and showed them everything right then and there..
Art Stone
1BEST Mocha latte..better than Dunkin' and Starbucks, and cheaper, too! Only issue is a constant lack of communication between ordering and pick-up...having to wait for the drinks - all the time.
Atmosphere: 3
Food: 4
Service: 3
Emily Maher
We are from out of town and came here for breakfast. Owning a company myself, I love to see efficient processes and people working hard. This establishment was so well run by the manager, extremely busy but orders taken fast, out even faster. You can tell this manager goes above and beyond his job description, I hate that I didn’t get his name to leave in the review but it was nov 29th at 10 am.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Nicole
Always friendly and fresh. Kind staff. They even take the time to remember your name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel, Nova Lox
Cb121889
Breakfast on the go
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich
Maryellen Fritz
Not a good experience! Did not get what I ordered and very impolite employee-walked away and as I am hearing impaired I could not help that factor.
asked for a bacon and egg with cream cheese and no sliced cheese. they gave me a bacon and egg with sliced cheese and no cream cheese. the bacon is microwave bacon the yolk of the egg wasn't runny. i'm just disappointed in this place
update: i still have not received an email back. customer service and care is horrible. bagel was definitely not worth $6. The bagel itself was also small.
Atmosphere: 3
Food: 1
Service: 2
Regina Beam
Subject: Outstanding Service from Kelsey at the Vero Beach Drive-Thru
Dear Einstein's Bagels Team,
I hope this message finds you well. I wanted to take a moment to recognize one of your outstanding employees, Kelsey, who works at the Drive-Thru in Vero Beach, Florida.
During my recent visit, Kelsey provided exceptional service. While we waited for our order, she went above and beyond to entertain my children, making the experience enjoyable for all of us. Her friendly demeanor and willingness to engage with customers truly set her apart.
In today's world, it can be challenging to find dedicated and hardworking individuals like Kelsey. I believe it’s important to acknowledge her efforts, and I hope you will consider recognizing her for the fantastic service she provides.
Thank you for having such a great team, and I look forward to my next visit!
Best regards,
Atmosphere: 5
Food: 5
Service: 5
Kimberly Aretino
Kelsey is the best. She made sure my son had exactly what he needed. He is a picky eater and she was amazing. He loves his side order of crispy bacon! TY Kelsey ❤️
Kid-friendliness: They were so accommodating to my son. Thank you so much ?
I used to go to this Einstein Bagel all the time. Recently I stopped in and left immediately. It was dirty and out of everything. Corporate should look into this store!
Atmosphere: 1
Ricky Lopes
0 star if it was an option. i waited in drive thru for 16min for a bagel just to get to the window and the red head junkie nodding out and whiping her nose and trying to text someone. then comes to the window and says 13.48 i said fir a bagel she then said it was not in yett and called out to have someone grab it. i said no way she then told me to leave.
Terrible burnt smell in this facility. I have gone there a few times and it never changes. In desperate need of better ventilation!!!!
Also, a pile of swept up stuff near the prep area that staff needed to step on,. This place could use an overhaul or better management!
The best delicious service is always so sweet and food so fresh !!!!
Walked in smell like burned bagels
I got 2 toasted bagels both were very burned
Only went through the drive up, but the staff was fast and friendly, and the food was excellent.
We ordered the brunch for two, and they literally just threw my spinach Florentine bagel, of which I paid extra for into the bag. It was the biggest most disgusting sloppy mess with cream cheese everywhere except for on the bagel. Literally no cream cheese on the bagel I also asked for it to be toasted and it was not toasted at all. Also the hash brown casserole looked crisp down the outside but the shredded potatoes on the inside were literally raw. I also called the store after I placed my online order to ask them to please cut my bagel in half as we were sharing it, and the lady didn't answer the phone hung up on me. I will not be going back, if I weren't in a hurry because we ordered it to go I would have gone back in and showed them everything right then and there..
1BEST Mocha latte..better than Dunkin' and Starbucks, and cheaper, too!
Only issue is a constant lack of communication between ordering and pick-up...having to wait for the drinks - all the time.
Atmosphere: 3
Food: 4
Service: 3
We are from out of town and came here for breakfast. Owning a company myself, I love to see efficient processes and people working hard. This establishment was so well run by the manager, extremely busy but orders taken fast, out even faster. You can tell this manager goes above and beyond his job description, I hate that I didn’t get his name to leave in the review but it was nov 29th at 10 am.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Always friendly and fresh. Kind staff. They even take the time to remember your name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel, Nova Lox
Breakfast on the go
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich
Not a good experience! Did not get what I ordered and very impolite employee-walked away and as I am hearing impaired I could not help that factor.
Service: 1
Restaurantji Recommends
asked for a bacon and egg with cream cheese and no sliced cheese. they gave me a bacon and egg with sliced cheese and no cream cheese. the bacon is microwave bacon the yolk of the egg wasn't runny. i'm just disappointed in this place
update: i still have not received an email back. customer service and care is horrible. bagel was definitely not worth $6. The bagel itself was also small.
Atmosphere: 3
Food: 1
Service: 2
Subject: Outstanding Service from Kelsey at the Vero Beach Drive-Thru
Dear Einstein's Bagels Team,
I hope this message finds you well. I wanted to take a moment to recognize one of your outstanding employees, Kelsey, who works at the Drive-Thru in Vero Beach, Florida.
During my recent visit, Kelsey provided exceptional service. While we waited for our order, she went above and beyond to entertain my children, making the experience enjoyable for all of us. Her friendly demeanor and willingness to engage with customers truly set her apart.
In today's world, it can be challenging to find dedicated and hardworking individuals like Kelsey. I believe it’s important to acknowledge her efforts, and I hope you will consider recognizing her for the fantastic service she provides.
Thank you for having such a great team, and I look forward to my next visit!
Best regards,
Atmosphere: 5
Food: 5
Service: 5
Kelsey is the best. She made sure my son had exactly what he needed. He is a picky eater and she was amazing. He loves his side order of crispy bacon! TY Kelsey ❤️
Kid-friendliness: They were so accommodating to my son. Thank you so much ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Everything Bagel, Lox
I used to go to this Einstein Bagel all the time. Recently I stopped in and left immediately. It was dirty and out of everything. Corporate should look into this store!
Atmosphere: 1
0 star if it was an option. i waited in drive thru for 16min for a bagel just to get to the window and the red head junkie nodding out and whiping her nose and trying to text someone. then comes to the window and says 13.48 i said fir a bagel she then said it was not in yett and called out to have someone grab it. i said no way she then told me to leave.
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