Worst service at this location. Two incidents this month in which the employees have screwed up or their system has glitched, but I pay the price for it. They make no attempt to fix their errors.
On December 2nd, I ordered a Grinch Meal at the drive thru. The employee rang in a Big Mac meal. I confirmed with her that the meal she rang in was going to include the Grinch items. She said yes and listed every item included with the promotion. I pay, go to the second window and I’m handed a brown paper bag instead of the Grinch box. I informed this employee that I ordered a Grinch Meal. The originally lady who took my order comes to the window and grabs my receipt and proceeds to tell me that’s not I paid for. I asked, then why did you confirm everything that was included in the meal? She said the meals were different. I said I knew that but I didn’t ring up the order, she did, and I confirmed what I was getting before I paid. She stared at me and made no offer to re-ring my order or correct her mistake….just stared at me. I asked for a refund. I pulled to the third window to get out of the way of the people behind me and waited several minutes for her to return with my money. She refused to hand me my cash unless I signed a receipt. I asked her again why she told me that everything was included and is now pretending that she didn’t make the error. She wouldn’t answer. Instead of giving me what I ordered, she made me waste my time waiting for a refund and the food they handed me originally was wasted as well. Horrible customer service and refused to acknowledge she made the error.
I’ve avoided this location due to that incident but tonight we needed something quick to eat. I ordered through the app. Received an email receipt, a receipt from PayPal, and my order code. Drove up to the speaker and gave my code three times. She told me she couldn’t find my order but to pull up. I pull up, she asked the code again. She asked if I ordered at the right location. I show her my receipt in my email with the code and the location address. She says she can’t find it. It’s not there. I asked what to do as I’ve already been charged for the order and I used all of my points to redeem food. The points are gone. She tells me to cancel the order and do it again. There isn’t an option to cancel. I ask how to cancel and she ignores me and starts taking orders on the headset.
Done with this location. I get that these workers don’t make much money but they can’t provide basic customer service. I worked retail over 20 years and when someone is showing you two receipts—give them the food!! Admit fault and apologize. But both times I was just ignored and treated like I made the error. Both times my time was wasted and I left without food. Never ever going to this location and making sure no one I know visits either. And I’ll be disputing the charge on my account as well.
Service: 1
Kenyatta Fleming
The food was ok service is always great
Dennis Larramendi
Nice and clean. Friendly workers
Atmosphere: 5
Food: 5
Service: 5
Yuliet Richards
The new fries are so yummy
Atmosphere: 4
Food: 5
Service: 4
KB Photography
The grinch!
Atmosphere: 5
Food: 5
Service: 5
FC C
Not open
Google User
Literally the happiest I've ever been with a mcdonalds order. We came down from Daytona to see mckee Botanical Gardens and grabbed a fry nugget combo and holy crap. Nice staff and the food was on point for the first time in like 5 years. I wish you were my neighborhood mcdonalds!!!
Atmosphere: 5
Food: 5
Service: 5
Dominique barbesino
Not the best McDonald's in town. Customer service could use some polishing.
Atmosphere: 3
Food: 3
Service: 3
Alexis Hanna
Service here is terrible! I ordered 1 simple meal, yet the guests that ordered before me got there meals! Then when I ask where my food is they respond very negatively. A lady was standing with me at the counter to get a refill & was completely ignored. This mcdonalds is a joke!
Atmosphere: 2
Food: 3
Service: 1
Tony Chiofolo
Close to my house. Never a problem at this location whether dining in other drive through. Good working crew.
Went in at night, no one in the store. Placed my order for a snack wrap meal and waited 14 mins to get it and then had to remind them of my fries that they forgot. Drive thru was busy but they looked fully staffed back there. Fast food is not fast anymore.
Atmosphere: 5
Food: 4
Service: 1
Domonique Montez
Every single time I have gone to pick up a mobile order or a DoorDash order the older gentleman who works there ignores me. Literally putting the bag that I need on the counter behind him, looking at me in the eye when I say excuse me, turning around and walking away. Very rude
Atmosphere: 1
Food: 1
Service: 1
Reality Bytes
It was alright. No issues. Little wait time, friendly staff.
Atmosphere: 3
Food: 2
Service: 5
Dawn Manzo
Love the caramel ice coffee w extra caramel..the daily double is back n fresh
Atmosphere: 5
Food: 5
Service: 5
Danny Bailey
I love McDonalds but the fact that you can't get any customer service anymore really brings the place down. Its like they don't even want to acknowledge you anymore,. Just place ur order on the computer and they barely acknowledge you when bringing you your food. Like I said, I love McDonalds but not having any customer rep really sucks
Worst service at this location. Two incidents this month in which the employees have screwed up or their system has glitched, but I pay the price for it. They make no attempt to fix their errors.
On December 2nd, I ordered a Grinch Meal at the drive thru. The employee rang in a Big Mac meal. I confirmed with her that the meal she rang in was going to include the Grinch items. She said yes and listed every item included with the promotion. I pay, go to the second window and I’m handed a brown paper bag instead of the Grinch box. I informed this employee that I ordered a Grinch Meal. The originally lady who took my order comes to the window and grabs my receipt and proceeds to tell me that’s not I paid for. I asked, then why did you confirm everything that was included in the meal? She said the meals were different. I said I knew that but I didn’t ring up the order, she did, and I confirmed what I was getting before I paid. She stared at me and made no offer to re-ring my order or correct her mistake….just stared at me. I asked for a refund. I pulled to the third window to get out of the way of the people behind me and waited several minutes for her to return with my money. She refused to hand me my cash unless I signed a receipt. I asked her again why she told me that everything was included and is now pretending that she didn’t make the error. She wouldn’t answer. Instead of giving me what I ordered, she made me waste my time waiting for a refund and the food they handed me originally was wasted as well. Horrible customer service and refused to acknowledge she made the error.
I’ve avoided this location due to that incident but tonight we needed something quick to eat. I ordered through the app. Received an email receipt, a receipt from PayPal, and my order code. Drove up to the speaker and gave my code three times. She told me she couldn’t find my order but to pull up. I pull up, she asked the code again. She asked if I ordered at the right location. I show her my receipt in my email with the code and the location address. She says she can’t find it. It’s not there. I asked what to do as I’ve already been charged for the order and I used all of my points to redeem food. The points are gone. She tells me to cancel the order and do it again. There isn’t an option to cancel. I ask how to cancel and she ignores me and starts taking orders on the headset.
Done with this location. I get that these workers don’t make much money but they can’t provide basic customer service. I worked retail over 20 years and when someone is showing you two receipts—give them the food!! Admit fault and apologize. But both times I was just ignored and treated like I made the error. Both times my time was wasted and I left without food. Never ever going to this location and making sure no one I know visits either. And I’ll be disputing the charge on my account as well.
Service: 1
The food was ok service is always great
Nice and clean. Friendly workers
Atmosphere: 5
Food: 5
Service: 5
The new fries are so yummy
Atmosphere: 4
Food: 5
Service: 4
The grinch!
Atmosphere: 5
Food: 5
Service: 5
Not open
Literally the happiest I've ever been with a mcdonalds order. We came down from Daytona to see mckee Botanical Gardens and grabbed a fry nugget combo and holy crap. Nice staff and the food was on point for the first time in like 5 years. I wish you were my neighborhood mcdonalds!!!
Atmosphere: 5
Food: 5
Service: 5
Not the best McDonald's in town. Customer service could use some polishing.
Atmosphere: 3
Food: 3
Service: 3
Service here is terrible! I ordered 1 simple meal, yet the guests that ordered before me got there meals! Then when I ask where my food is they respond very negatively. A lady was standing with me at the counter to get a refill & was completely ignored. This mcdonalds is a joke!
Atmosphere: 2
Food: 3
Service: 1
Close to my house. Never a problem at this location whether dining in other drive through. Good working crew.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went in at night, no one in the store. Placed my order for a snack wrap meal and waited 14 mins to get it and then had to remind them of my fries that they forgot. Drive thru was busy but they looked fully staffed back there. Fast food is not fast anymore.
Atmosphere: 5
Food: 4
Service: 1
Every single time I have gone to pick up a mobile order or a DoorDash order the older gentleman who works there ignores me. Literally putting the bag that I need on the counter behind him, looking at me in the eye when I say excuse me, turning around and walking away. Very rude
Atmosphere: 1
Food: 1
Service: 1
It was alright. No issues. Little wait time, friendly staff.
Atmosphere: 3
Food: 2
Service: 5
Love the caramel ice coffee w extra caramel..the daily double is back n fresh
Atmosphere: 5
Food: 5
Service: 5
I love McDonalds but the fact that you can't get any customer service anymore really brings the place down. Its like they don't even want to acknowledge you anymore,. Just place ur order on the computer and they barely acknowledge you when bringing you your food. Like I said, I love McDonalds but not having any customer rep really sucks
Atmosphere: 4
Food: 5
Service: 3
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