First time visit to this location and restaurant. Enjoyed the food, pricey, and love their mango smooth. Will try the food again.Parking: Lots of parking,it's located in a strip mall with other restaurantsWheelchair accessibility: Roomy area, wide doors, tables, etc
I’ve gone to Pollo Tropical locations at Miami, and they always delivered. After the pandemic, there was a decline in quality, but not by much, at least over at Miami. But since I moved here, this location in Palm Bay has been consistently horrible. I’ve ordered through DoorDash and I got a full refund because the wrong order was sent, and even what was sent was inedible. I have gone to the restaurant in person a grand total of 3 times in the three years I’ve been in this area, and the employees took offense that I started checking the food in front of them (“sir? Everything is in there. Sir?!”), but guess what? Sides were missing, sauces were missing, and one or two whole entrees were missing, on all three times I’ve gone to order takeout. Last one was recent, and that was strike 3 for me. I will not go to this Pollo Tropical ever again.
Atmosphere: 1
Food: 1
Service: 1
Edward Barocela
I ordered two chicken plates through DoorDash. Both orders came without the two sides (rice and beans). We only received the chicken. There's no excuse for this lack of attention to detail.
Atmosphere: 4
Food: 4
Service: 1
Eric Dupee
The coconut shrimp was killer!
Atmosphere: 5
Food: 5
Service: 5
Alrighty Almighty
Tropichop bowl is good ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Alex D
Food was delicious and staff was super nice! ♡ bring back salsa bar please :)
Atmosphere: 5
Food: 5
Service: 5
Taylor Herzog
Went to get food in the drive through, and ordered the 1/4 chicken and asked for white meat only. On the menu it says you can ask for white or dark meat. I didn't realize until I was home that I received dark meat, which I cannot eat. The sauce that I had gotten also spilled in takeout bag. I am more angered by the fact that when I asked for specific chicken I didn't get it, rather than I especially payed $20 for rice and beans.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Sweet Plantains
Frank Defelice
Didn't get what we asked for in our bowls. Very disappointed.
Atmosphere: 3
Food: 3
Service: 3
Brenton Larue
Great protein plate
James Bond
I got a 1/4 chicken meal with brown rice and I swear the meat looked like baby chicks instead of a full grown chicken that was very dryKid-friendliness: Great deals for kids
Food not good , place was dirty and service sucked
Atmosphere: 2
Food: 2
Service: 2
LOLO g.
I’m shocked more people don’t know about this place, it’s a hidden gem for sure. The service is fast, the food is always fresh and well seasoned. My personal favorite is the cuatro lèche. If you’re thinking about eating there GO FOR IT!! You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Eric “Sand5storm” Cox
Delicious! Sauces are amazing.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken, Steak
Juan Calero (Christian)
Poor experience at this pollo tropical, not a single worker speaks spanish at a cuban restaurant in palm bay? The staff here seems like they dont want to work and they forgot my sauces and drink. The food was great, I just wish they invested more on good customer
First time visit to this location and restaurant. Enjoyed the food, pricey, and love their mango smooth. Will try the food again.Parking: Lots of parking,it's located in a strip mall with other restaurantsWheelchair accessibility: Roomy area, wide doors, tables, etc
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Mango Tropichiller, Chicken Soup
I’ve gone to Pollo Tropical locations at Miami, and they always delivered. After the pandemic, there was a decline in quality, but not by much, at least over at Miami. But since I moved here, this location in Palm Bay has been consistently horrible. I’ve ordered through DoorDash and I got a full refund because the wrong order was sent, and even what was sent was inedible. I have gone to the restaurant in person a grand total of 3 times in the three years I’ve been in this area, and the employees took offense that I started checking the food in front of them (“sir? Everything is in there. Sir?!”), but guess what? Sides were missing, sauces were missing, and one or two whole entrees were missing, on all three times I’ve gone to order takeout. Last one was recent, and that was strike 3 for me. I will not go to this Pollo Tropical ever again.
Atmosphere: 1
Food: 1
Service: 1
I ordered two chicken plates through DoorDash. Both orders came without the two sides (rice and beans). We only received the chicken. There's no excuse for this lack of attention to detail.
Atmosphere: 4
Food: 4
Service: 1
The coconut shrimp was killer!
Atmosphere: 5
Food: 5
Service: 5
Tropichop bowl is good ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Food was delicious and staff was super nice! ♡ bring back salsa bar please :)
Atmosphere: 5
Food: 5
Service: 5
Went to get food in the drive through, and ordered the 1/4 chicken and asked for white meat only. On the menu it says you can ask for white or dark meat. I didn't realize until I was home that I received dark meat, which I cannot eat. The sauce that I had gotten also spilled in takeout bag. I am more angered by the fact that when I asked for specific chicken I didn't get it, rather than I especially payed $20 for rice and beans.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Sweet Plantains
Didn't get what we asked for in our bowls. Very disappointed.
Atmosphere: 3
Food: 3
Service: 3
Great protein plate
I got a 1/4 chicken meal with brown rice and I swear the meat looked like baby chicks instead of a full grown chicken that was very dryKid-friendliness: Great deals for kids
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Grilled Chicken
Restaurantji Recommends
Food not good , place was dirty and service sucked
Atmosphere: 2
Food: 2
Service: 2
I’m shocked more people don’t know about this place, it’s a hidden gem for sure. The service is fast, the food is always fresh and well seasoned. My personal favorite is the cuatro lèche. If you’re thinking about eating there GO FOR IT!! You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Delicious! Sauces are amazing.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken, Steak
Poor experience at this pollo tropical, not a single worker speaks spanish at a cuban restaurant in palm bay? The staff here seems like they dont want to work and they forgot my sauces and drink. The food was great, I just wish they invested more on good customer
Food: 4
Service: 2
Love it ??
Atmosphere: 5
Food: 5
Service: 5