It’s such a shame to have such low quality employees, the guy working behind the counter was so horribly not helpful and wouldn’t help with taking the order, when a owner doesn’t know when to fire an employee that’s when the business suffers.
Atmosphere: 5
Food: 5
Service: 1
Ameer Robinson
A Letdown at Bento Sushi + Poke: A ReviewMy dining experience was far from what I had anticipated, and unfortunately, it left a lot to be desired. The establishment, which promotes itself as a purveyor of fine sushi, missed the mark on several fundamental aspects of a satisfying dining experience.**Customer Service: A Missed Opportunity for Engagement**One of the most glaring issues was the lack of customer service. In an era where dining is not just about food but the experience, they seemed to forget the basics of hospitality. Despite opting for self-service, there's an expectation of minimal interaction, especially in a setting where chefs and customers share the same space. The complete absence of engagement—no greetings, no acknowledgment, not even a simple 'thank you'—felt cold and unwelcoming. This oversight turned what could have been a warm, inviting dining experience into a transaction devoid of any personal touch.**Sushi Selection: A Surface Variety**The restaurant boasts a diverse sushi menu, but this claim doesn't hold up under scrutiny. Despite a seemingly extensive list of rolls, the variety is superficial at best. The options quickly reveal themselves to be variations on a very limited theme, fitting into just one or two categories. This lack of genuine variety is a significant disappointment for any sushi enthusiast looking to explore a range of flavors and textures.**Portion Size vs. Price: An Imbalance**The portion size of the rolls further compounds the issue. They are surprisingly small, particularly when you consider the premium pricing. This imbalance between the amount of food and the cost is jarring, making it difficult to justify the expense. Dining out, especially at a sushi restaurant, is expected to be a treat—a balance of quality, quantity, and cost and unfortunately fails to deliver on this front, which left me feeling short-changed.**Sushi Quality: An Unpleasant Surprise**Perhaps the most disappointing aspect of the meal was the sushi itself. The rice, arguably the cornerstone of any sushi roll, was flavored in an unconventional manner that was, frankly, off-putting. This unexpected taste overshadowed the quality of the ingredients, making the rolls difficult to enjoy. Sushi rice should enhance the flavor of the seafood and other components, not detract from it. This fundamental misstep in preparation was a significant detractor from the overall quality of the meal.**Conclusion: Unlikely to Return**Considering these factors—the stark lack of customer service, the illusion of variety, the poor value for money, and the disappointing quality of the sushi—I find it hard to recommend. The dining experience fell short of expectations on many levels, and with so many other options available, I see no reason to return. For those seeking a memorable sushi experience, it may be wise to look elsewhere, where the balance of quality, service, and value is better maintained. I hope they take this genuine feedback and make positive changes for a better dining experience in the future.
Atmosphere: 4
Food: 1
Service: 1
David Carr
So this wasn’t my choice …… it’s what my wife wanted and to find out it’s that close …..SHE FFFFFFFFFING LOVED IT.
Atmosphere: 5
Food: 5
Service: 5
Braeden Walls
Hey ? so my family and I stopped here after going to Sea World. I had the orange chicken bento box and the miso soup and it made me realize how much I love Asian-inspired food!?I got a lot of food for the price.There was a lot of veggietarian options. Thanks again for all your hard work. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Dragon
Thiago Silva
They skipped my order ?.
Atmosphere: 2
Food: 3
Service: 1
Bryan Nadeau
Great Poke bowls and sushi.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Donburi, 2 Protein Poke Bowl, Hawaiian
Samantha L.
Best sushi is winter garden ! The staff is so nice and welcoming the service was quick and easy The vibe is pretty cool located in the crooked can building so it's really busy especially the weekends
Hairbynay247 LLC
I just feel like the food is all tossed in a box. This was my 2nd time trying it but the more you eat it the mushier Everything taste, nothing has its own popping flavor. My bowl was $22 but not worth it at all. Way overpriced for not so good food.
Hey! So I gave this place a chance, twice! Just to be sure. First time I ordered it; all the sushi was extremely warm and when you got the bag before even opening it. It stank of rotten fish. It was! So I gave it a try a week later. I figured maybe it was a mistake. I try to give places the benefit of the doubt, but then again today. I received $50 in sushi only for it to be warm, falling apart with 0 structure of the rice. As well as smelling like horrific month old fish! It’s sad that they won’t listen or respond to phone calls about this as I paid again $55 exactly for rotten fish. It’s absolutely disgusting to smell and look at. I got the bento box which had California rolls (my favorite) and rainbow rolls, California rolls separate from the bento box. Again my favorite type of sushi and has little to no actual fish in it. But again. Warm, falling apart and the rice smelt like it was washed in dirty water. I also ordered beverages which both time were not included. $4 for a missing item two separate times. I don’t recommend this place. It’s a waste of money and will make your house smell like rotting fish.
Shane Tremblay
Extremely overpriced for the quality. Took 25 minutes for two items. Sushi was warm, poke rice was awful. Tempura was also undercooked. Wouldn’t recommend.
Ricardo Mesorana
Not worth the price. Sushi rolls were bland. No flavor at all! They only had low sodium soy sauce.
Kenny L.
Omg you can never go wrong with Bento! They make it fresh and with great quality here. However, it is expensive here but the quality and service is all there so worth you're buck! Normally, at a regular Bento restaurant, you also get miso soup with your bento box for a few dollars less than here. Nonetheless, all fresh, amazing quality and taste! And beautiful oresnetat.
AJ Weaver
Terrible poke bowls. 4 pieces of salmon, literally only 4 pieces in $18 poke bowl. Only have two stars because the spicy tuna roll and the rainbow roll aren’t terrible but you can tell they aren’t made by experienced people as the rolls are usually falling apart. Disappointed, was hoping for a home run finally landing in DT WG.
The poke and sushi roll were delicious!
Atmosphere: 5
Food: 5
Service: 5
It’s such a shame to have such low quality employees, the guy working behind the counter was so horribly not helpful and wouldn’t help with taking the order, when a owner doesn’t know when to fire an employee that’s when the business suffers.
Atmosphere: 5
Food: 5
Service: 1
A Letdown at Bento Sushi + Poke: A ReviewMy dining experience was far from what I had anticipated, and unfortunately, it left a lot to be desired. The establishment, which promotes itself as a purveyor of fine sushi, missed the mark on several fundamental aspects of a satisfying dining experience.**Customer Service: A Missed Opportunity for Engagement**One of the most glaring issues was the lack of customer service. In an era where dining is not just about food but the experience, they seemed to forget the basics of hospitality. Despite opting for self-service, there's an expectation of minimal interaction, especially in a setting where chefs and customers share the same space. The complete absence of engagement—no greetings, no acknowledgment, not even a simple 'thank you'—felt cold and unwelcoming. This oversight turned what could have been a warm, inviting dining experience into a transaction devoid of any personal touch.**Sushi Selection: A Surface Variety**The restaurant boasts a diverse sushi menu, but this claim doesn't hold up under scrutiny. Despite a seemingly extensive list of rolls, the variety is superficial at best. The options quickly reveal themselves to be variations on a very limited theme, fitting into just one or two categories. This lack of genuine variety is a significant disappointment for any sushi enthusiast looking to explore a range of flavors and textures.**Portion Size vs. Price: An Imbalance**The portion size of the rolls further compounds the issue. They are surprisingly small, particularly when you consider the premium pricing. This imbalance between the amount of food and the cost is jarring, making it difficult to justify the expense. Dining out, especially at a sushi restaurant, is expected to be a treat—a balance of quality, quantity, and cost and unfortunately fails to deliver on this front, which left me feeling short-changed.**Sushi Quality: An Unpleasant Surprise**Perhaps the most disappointing aspect of the meal was the sushi itself. The rice, arguably the cornerstone of any sushi roll, was flavored in an unconventional manner that was, frankly, off-putting. This unexpected taste overshadowed the quality of the ingredients, making the rolls difficult to enjoy. Sushi rice should enhance the flavor of the seafood and other components, not detract from it. This fundamental misstep in preparation was a significant detractor from the overall quality of the meal.**Conclusion: Unlikely to Return**Considering these factors—the stark lack of customer service, the illusion of variety, the poor value for money, and the disappointing quality of the sushi—I find it hard to recommend. The dining experience fell short of expectations on many levels, and with so many other options available, I see no reason to return. For those seeking a memorable sushi experience, it may be wise to look elsewhere, where the balance of quality, service, and value is better maintained. I hope they take this genuine feedback and make positive changes for a better dining experience in the future.
Atmosphere: 4
Food: 1
Service: 1
So this wasn’t my choice …… it’s what my wife wanted and to find out it’s that close …..SHE FFFFFFFFFING LOVED IT.
Atmosphere: 5
Food: 5
Service: 5
Hey ? so my family and I stopped here after going to Sea World. I had the orange chicken bento box and the miso soup and it made me realize how much I love Asian-inspired food!?I got a lot of food for the price.There was a lot of veggietarian options. Thanks again for all your hard work. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Dragon
They skipped my order ?.
Atmosphere: 2
Food: 3
Service: 1
Great Poke bowls and sushi.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Donburi, 2 Protein Poke Bowl, Hawaiian
Best sushi is winter garden ! The staff is so nice and welcoming the service was quick and easy The vibe is pretty cool located in the crooked can building so it's really busy especially the weekends
I just feel like the food is all tossed in a box. This was my 2nd time trying it but the more you eat it the mushier Everything taste, nothing has its own popping flavor. My bowl was $22 but not worth it at all. Way overpriced for not so good food.
Atmosphere: 3
Food: 2
Service: 4
WE LOVE THIS BENTO
Restaurantji Recommends
Hey! So I gave this place a chance, twice! Just to be sure. First time I ordered it; all the sushi was extremely warm and when you got the bag before even opening it. It stank of rotten fish. It was! So I gave it a try a week later. I figured maybe it was a mistake. I try to give places the benefit of the doubt, but then again today. I received $50 in sushi only for it to be warm, falling apart with 0 structure of the rice. As well as smelling like horrific month old fish! It’s sad that they won’t listen or respond to phone calls about this as I paid again $55 exactly for rotten fish. It’s absolutely disgusting to smell and look at. I got the bento box which had California rolls (my favorite) and rainbow rolls, California rolls separate from the bento box. Again my favorite type of sushi and has little to no actual fish in it. But again. Warm, falling apart and the rice smelt like it was washed in dirty water. I also ordered beverages which both time were not included. $4 for a missing item two separate times. I don’t recommend this place. It’s a waste of money and will make your house smell like rotting fish.
Extremely overpriced for the quality. Took 25 minutes for two items. Sushi was warm, poke rice was awful. Tempura was also undercooked. Wouldn’t recommend.
Not worth the price. Sushi rolls were bland. No flavor at all! They only had low sodium soy sauce.
Omg you can never go wrong with Bento! They make it fresh and with great quality here. However, it is expensive here but the quality and service is all there so worth you're buck! Normally, at a regular Bento restaurant, you also get miso soup with your bento box for a few dollars less than here. Nonetheless, all fresh, amazing quality and taste! And beautiful oresnetat.
Terrible poke bowls. 4 pieces of salmon, literally only 4 pieces in $18 poke bowl. Only have two stars because the spicy tuna roll and the rainbow roll aren’t terrible but you can tell they aren’t made by experienced people as the rolls are usually falling apart. Disappointed, was hoping for a home run finally landing in DT WG.