Chipotle Mexican Grill

It's well known in Winter Garden DO NOT order take out from here, no matter how simple an order, they just can't get it right. I was in a pinch with a picky eater nephew who eats like 3 things and requested Chipotle. Next time I will veto.
2 bowls were right (surprise) the one wrong was my nephew's no sour cream and cheese but added salsa which he does not eat at all. It was a terrible 24 hours, nephew's mom is in hospital and had emergency surgery, I've been awake since 230 am when I got the desperate call for help to stay with him. My husband picked up food I ordered to help me out and left since packing up my nephew is an ordeal. Now with the wrong order I had to do the thing I was desperately trying to avoid and now it's pouring rain. Spend 45 mins getting my order fixed. When I get there the girl says no big deal I'll fix it, I'll add cheese and sour cream. I tell her l, no, I need a new one because there's sauce all over the bowl he doesn't eat. She grabs the wrong bowl from me, rolling her eyes with crazy attitude and making some nasty comment to the other girl. I was annoyed and maybe expected some sort of contrition but that nasty attitude is insane. Nice manager, but you need to figure out your takeout team, it's not working. I will never eat there again.

Service: 1

GUY WITH THE BROWN HAIR AND BEARD IS MY GOAT!!!!! SOMEONE GIVE HIM A RAISE 🗣️🗣️🗣️‼️‼️‼️🔥🔥🔥

Atmosphere: 5

Food: 5

Service: 5

The order was messed up online, so we had to go in. The manager was very friendly, and he hopped on the line because we had a big order and helped with our order. That's what I call 💯 percent customer service satisfaction!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Chicken Bowl, Burrito Bowl with Chicken, Tacos, Side of Guacamole

There was like some kind of rubber shoe lace like thing in my bowl

Atmosphere: 1

Food: 1

Service: 1

Dude literally just walks away from making burritos, thought he left. Comes backing tossing containers of cold food complaining about doing his job. Calls in the girl doing garbages. Not sure if she washed her hands. Cold toppings getting dropped all over the counter and prepped food. Watched her tear a hole in my burrito, doesn't say or do anything. Than the cashier disappeared as another girl drops some trays, had to wait to pay. Complete lack of training, skill, care for customer, care for food quality.

Atmosphere: 1

Food: 1

Service: 1

Weak as bowl they serve me

Atmosphere: 3

Food: 1

Service: 3

Tables for dirty Services below average couldn't really speak to a manager they said they'll be right there and they never came to me not a good place to visit other words don't waste your time there

Atmosphere: 1

Food: 1

Service: 1

I just got a bowl on this place. Works are always in BAD mood. The place is always dirt. Food in the table, trash cans always more than full. I never see that place clean at all. Every time I go they put you less food. So you pay the same price. Is always missing an ingredient, today was a salad. The meat was cold, the black beans were dry. I’m not sure why now they gonna be open until 11 PM. They just don’t care about the customers anymore.

Food: 5

I actually don't like it, I think the food is too heavy, but my granddaughter loves it!

Atmosphere: 5

Food: 5

Service: 5

Food taste good, but they are extremely cheap with their portions at this location. Second time I’ve been here and the portions still suck compared to other chipotle’s. The restaurant is also pretty dirty inside. Won’t be coming back here.

Atmosphere: 1

Food: 4

Service: 1

01/19/2025. Kitchen super dirty 🤢

Atmosphere: 1

Food: 1

Service: 1

We went at night like 8:20 and this cashier was like in a hurry or something cause otherwise l wouldn’t understand why he was serving everything and handing everything really aggressively , l asked to eat my food at home since the place is a mess full of screaming kids as usual and l would say he literally throws my food at the bag. No complains on the food l love chipotle but y’all need to fix your atmosphere and how the staff treats other people.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Bowl

This location was disgusting! Dirty, staff was not helpful, they were out of everything. One staff member asked another she was going to leave food out over night since they would be back in the morning! I was in shock!! This is disappointing we usually love

Atmosphere: 1

Food: 1

Service: 1

Definitely our go to for quick cheap awesome fresh Am/Mex food! #1 on my list in "fast food" category.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Steak, Barbacoa Bowl, Quesadilla

I don’t like doing overly negative reviews, but this may be the worst run Chipotle I’ve ever been to, and that is saying something.
Today’s experience marks the last time I will be going to this location.
It started with our online order being estimated to be ready at 1:10 p.m. We did not receive it until 1:30. And it’s a good thing we did mobile order and then chose to eat inside the restaurant because after they handed us the “completed” order and we sat down, they saw us at the table and then handed us the guacamole they forgot. Then they handed us the orange for the kids’ meal they had also forgotten. Then after that we had to ask for our cups, because they forgot those too. The cups they handed us were covered in guacamole on the inside so we had to ask for new cups. That all was pretty frustrating, but that’s not all! We opened up our containers and realized they had forgotten an entire actual quesadilla, packed the sides and closed up the lid without the actual food. They did immediately remake it for us when we asked, (again, thankfully we stayed because if we had left, we would have found out they forgot our main entree) but then they burnt it.

We were in the restaurant for over an hour, I never saw a single person come to the seating area to clean up anything. The ice was empty when we arrived and never refilled. The garbage and tray tables were never touched. And there were at least two or three stacks of used steam pans on the counter the entire time. There was food on the floor in the dining area the whole time that was there when we arrived and still there when we left an hour later.

Atmosphere: 1

Food: 2

Service: 1