Dunkin'

14140 W Colonial Dr, Winter Garden
(407) 614-4124

Recent Reviews

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Kristin MW

Excellent sit-in and drive through location! Super clean and tidy, both a women's and men's bathroom. Great customer service and a lot of staff ready to serve! Would stop here again 🥳🎉

Atmosphere: 5

Food: 5

Service: 5

Steve B

Employees are great. Can’t say that about management. The store is HOT, turn on the AC, this is a coffee shop not a sweat shop.

Atmosphere: 1

Food: 5

Service: 5

PPN

Two ladies working on Wednesday afternoon are very sweet. AUDRI and another but without name tag. Their smile and energy is contagious and corporate should give them a raise. Their infectious personality is enough to preference this location versus other franchises.

Atmosphere: 5

Food: 5

Service: 5

Jen A.

I’ve visited this location a few times, and I’m very impressed. The floors are spotless, the bathrooms are clean, and the customer service has been excellent. I’ve interacted with Dominick and Emma, and they were both friendly and respectful. Since I’m constantly on the road for work, I often stop by Dunkin’ locations when it’s convenient—and so far, this one is easily one of my favorites!

Atmosphere: 5

Food: 5

Service: 5

Melissa Salaman

Very kind and patient and my bagel was really good

Atmosphere: 5

Food: 5

Service: 5

Noah

Jules, is a very sweet young woman and she has shared her story with me, and I know she will succeed in her career I wish her the best and the service provided was more than exceptional!!❤️

Gabrielle Urton

Jasmine and Jules were super sweet and very helpful! I love coming here!

Maria Fagundes

It took over 10 minutes for someone to help me at the counter and my food also took over 10 minutes when it was a simple wake up wrap. There were no other customers in store only the drive through.

Atmosphere: 3

Food: 3

Service: 1

Orlando 30

Great team they have and always consistent
Thank you

Atmosphere: 5

Food: 5

Service: 5

Ashley Modeste

This is my second review/rave Regarding this Dunkin. I just went and the service is always exceptional, I usually review a place once and never again, but I just had to come back and let you guys know you are doing amazing. Whoever is working the drive thru window 9/17/2024 around 4:30pm (female) deserves a raise.

Atmosphere: 5

Food: 5

Service: 5

Zachary Bockhoefer

It is one of the best I ever had

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Roll, Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Avocado Toast, A not Toasted Bagel, Croissant, Iced Macchiato, Bacon & Cheddar Omelet Bites, Egg and Cheese, Dozen Donuts, Original Blend

JacksonzMom Williams

Purchased donuts and a sandwich as well as a chai latte. Stood there and use the app to select two free donuts from my rewards. The donuts were never removed, so I ended up paying full price for them. The cashier knew that I had put them in the app as rewards, but she said she must have done something wrong. No biggie, the reward to expire until the middle of august so I figured I'd use it before then. As I sat there with my twins, I figured I would go ahead and order more donuts right then. When I went back to order comma there were flies all over the donuts. They were sitting on them flying from donut to donut, and, sitting in the bottom of the pan. YUCK! NO THANKS.

Atmosphere: 2

Food: 2

Service: 4

Ashley M

Everyone, and i do mean EVERYONE, at this location is so nice. I visit here almost every morning and afternoon, they have the best customer service and manners even when people are in a rush they do their best to accommodate everyone including people inside and the drive thru.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut, Donuts, Croissant

Patty Therrien

Usually a good spot for coffee and donuts. Today was not good. Completely screwed up my order. Will not be using the drive-thru for a while.

Food: 4

Service: 1

Sherry Lyle

I recently changed my rating from 5 stars to now 3 stars. I redeemed my points for a large black tea with almond milk and what I got was a hibiscus tea. I even checked my online order and the label, both say black, but the tea bags are hibiscus. I normally wouldn't make and so much but I'm on some meds that interact badly with hibiscus. So I urge the workers there to be more mindful of the teas they make when fulfilling orders, whether online or in the drive through. Their hibiscus tea is a little dark like black tea so I can see the mix up. I drove away after my order and came home and realized the blunder after I drank a sip. So I gave it to my teen daughter instead.

Atmosphere: 3

Food: 4

Service: 5

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