This store constantly has a long wait and rude shift leaders/management. I’ve lived over in this area for 2 years and they’ve had these issues the entire time I’ve lived here. For the volume this store does their District Manager should be giving it some serious help. Go to the two Starbucks less than a quarter mile from here and save yourself the frustration.
Kaelyn Feagan
Lashonda and Miguel are the best workers this place has ever had. The best people to ever grace this earth, AMAZING SERVICE, 10/10 experience, incredible customer service, they truly care about their customers. AMAZING WORKERS
Patty beaver
For the most part my several visits were 5. Only 1 time i ordered 4 different refreshers, and was given all the same flavor. Guy was so confused. But the girl working fixed 2 of them. I just waved the white flag and went on my way.
Edoardo Ronzoni
Poor service. After ordering we waited for 3 people who had ordered after us to be served. The cappuccino is just coffee and milk mixed in a blender. Have they ever taught you how to make a cappuccino?
Jessica Hecker
The munkins were so bad and dry and the coffee was white only a little brown
SavageCactus
Completely ignored the drive thru for over 10 minutes. This is completely outrageous. They weren’t even busy. Last time I ever come here.
Ann B
Lot of varieties in donuts fresh & friendly staff
Natasha M
Oh, the customer service here is just absolutely flawless. The staff? They've got impeccable training—you’d think they graduated with honors in rudeness and indifference. Name tags? Who needs those? No receipts either—because remembering what you bought is just overrated. And a “Have a nice day” is clearly too much effort. The card machine? A masterpiece of modern art—permanently broken, so cash only, because why not make life more interesting?
This place is obviously a shining beacon of excellence—so much so that I can't wait to report it to corporate. Honestly, this facility is just a jewel that must stay open—it’s essential for the area’s vibrancy. Better yet, it should stay open forever, preferably as a monument to customer service chaos.
What a joke! Avoid at all cost.
Kevin Noyes
This place is definitely under new management! I've been through here before and never had the kind of service that I had now. The order came out quick and even though the drive-thru was a little backed up it wasn't that bad. The staff was extraordinarily friendly and I will definitely be going back on a regular basis!
Terrible service, rude staff and your order has a 90 percent chance of being wrong or undercooked
Atmosphere: 1
Food: 1
Service: 1
Ciara Jones
I went this morning and it took me a little over 30 mins to get through the drive through. My food was cold. Cries because i was almost late for work. It was barely 4 cars in drive through
Stephanie Thomas
These doughnuts are stale rocks and have 400 cal for rocks
Jessie Glennon
Might be the worst Dunkin we’ve ever been to. Got an entire mobile order wrong and all the food was cold. Would not recommend.
Food: 1
Misty Bering
I went to this location on 10-20-24 at 6:30pm to get some drinks and to get the boo basket and the young lady working refused to serve us wouldn’t let us have the boo basket and was over all rude when we walked in to order she was talking with her co-worker and treated us as if we ruined their conversation and just wanted to get back to it after she refused our service before we walked out she was already back to talking. ridiculous behavior and service!
This store constantly has a long wait and rude shift leaders/management. I’ve lived over in this area for 2 years and they’ve had these issues the entire time I’ve lived here. For the volume this store does their District Manager should be giving it some serious help. Go to the two Starbucks less than a quarter mile from here and save yourself the frustration.
Lashonda and Miguel are the best workers this place has ever had. The best people to ever grace this earth, AMAZING SERVICE, 10/10 experience, incredible customer service, they truly care about their customers. AMAZING WORKERS
For the most part my several visits were 5. Only 1 time i ordered 4 different refreshers, and was given all the same flavor. Guy was so confused. But the girl working fixed 2 of them. I just waved the white flag and went on my way.
Poor service. After ordering we waited for 3 people who had ordered after us to be served. The cappuccino is just coffee and milk mixed in a blender. Have they ever taught you how to make a cappuccino?
The munkins were so bad and dry and the coffee was white only a little brown
Completely ignored the drive thru for over 10 minutes. This is completely outrageous. They weren’t even busy. Last time I ever come here.
Lot of varieties in donuts fresh & friendly staff
Oh, the customer service here is just absolutely flawless. The staff? They've got impeccable training—you’d think they graduated with honors in rudeness and indifference. Name tags? Who needs those? No receipts either—because remembering what you bought is just overrated. And a “Have a nice day” is clearly too much effort. The card machine? A masterpiece of modern art—permanently broken, so cash only, because why not make life more interesting?
This place is obviously a shining beacon of excellence—so much so that I can't wait to report it to corporate. Honestly, this facility is just a jewel that must stay open—it’s essential for the area’s vibrancy. Better yet, it should stay open forever, preferably as a monument to customer service chaos.
What a joke! Avoid at all cost.
This place is definitely under new management! I've been through here before and never had the kind of service that I had now. The order came out quick and even though the drive-thru was a little backed up it wasn't that bad. The staff was extraordinarily friendly and I will definitely be going back on a regular basis!
Take to long to make coffee. With staff members
Restaurantji Recommends
Terrible service, rude staff and your order has a 90 percent chance of being wrong or undercooked
Atmosphere: 1
Food: 1
Service: 1
I went this morning and it took me a little over 30 mins to get through the drive through. My food was cold. Cries because i was almost late for work. It was barely 4 cars in drive through
These doughnuts are stale rocks and have 400 cal for rocks
Might be the worst Dunkin we’ve ever been to. Got an entire mobile order wrong and all the food was cold. Would not recommend.
Food: 1
I went to this location on 10-20-24 at 6:30pm to get some drinks and to get the boo basket and the young lady working refused to serve us wouldn’t let us have the boo basket and was over all rude when we walked in to order she was talking with her co-worker and treated us as if we ruined their conversation and just wanted to get back to it after she refused our service before we walked out she was already back to talking. ridiculous behavior and service!
Atmosphere: 1
Food: 1
Service: 1
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