Dunkin'

Usually, this Dunkin Donuts has decent customer service, but today I came at 8 AM (Early in the morning!!), and asked for a dozen donuts. I politely asked if they had any chocolate donuts with sprinkles, and I was immediately met with, “No, it’s too late in the game for that, you’re gonna have to do assorted. No.” Mind you, not a single second had passed between me asking if they had these donuts and her answering. Is it that hard to just step over to the donut case to check if there are any? If not, is it so hard to be kind and say, “I’m sorry ma’am, it’s very late in the morning and we can only do assorted.” I don’t like to pull that ‘paying customer is always right’ attitude, but this is not the first time the service at this Dunkin has been subpar. Me simply asking if you have chocolate donuts does not warrant a rude response such as that.

Atmosphere: 2

Food: 4

Service: 2

Nate an employee was extremely rude came wanting to fight us because of a coffee cup we were having a work meeting and he started yelling from far away and came charging at us i would not ever go to this place unless you want to endure this violence and disrespect!

Atmosphere: 1

Food: 1

Service: 1

Waited 27 minutes for one medium cup of coffee and a cup of ice hours state that they open at 4 AM yet they never open at 4 AM. It’s ridiculous. The store has so much potential. I myself used to be the manager of this location. I don’t understand what is going on with upper management, but the potential at this store has And the management just doesn’t care. but here’s the kicker I get my coffee and it’s completely wrong

Atmosphere: 1

Food: 1

Service: 1

Your associate is not a good customer relations person.

ordered a large got a medium, bad service

Atmosphere: 1

Food: 1

Service: 1

I asked for a latte with syrup in it and was handed an iced latte. When I asked why it was iced, I was told that's how they usually make it. It's December, and the last time I checked a latte was hot unless you asked for it to be iced. No apology, no concern after telling them its not what I ordered, and no offer to remake it. This location always runs out of donuts early, and no matter who is working, I am rarely greeted in a friendly way. Run the stor better, get better staff, and pay them better.

Atmosphere: 2

Food: 2

Service: 1

I waiting 10 minutes in the from desk and no one tell me nothing or apologies for the waiting time and the guys have the pants close to the knees please be more efficient for you client and respect the time for the people.

Staff was not personable at all. The drive thru guy told us our total and that was it. Asked him if free donut came off when scanned. No response. Then stood there until I asked for reciept. Handed everything out the window, said thank you to him and he just stared. Rude. Never again.

Atmosphere: 1

Food: 4

Service: 1

Worst experience ever!!!!

We ordered on the app for a pickup at the drive through, there was no one in the line. We got to the window and he said drive back round say your name then I will give it to you, which we had already respectfully told him at the window. We came back round and he shoved the drinks in our hand and slammed the window closed.

Atmosphere: 1

Food: 1

Service: 1

This dunkin location is so inconsistent. I come here probably 3x a week and every single time my drink tastes different/ is made wrong and I always order the same thing. I will be going to a different location from now on

Atmosphere: 3

Food: 1

Service: 3

Kids working windows could not get my order right. Very rude & disrespectful as if it were my fault!!! Terrible experience. Dunkin needs to close this location until good management takes over.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Doughnut, Dunkin' Lemonade Refreshers

They almost never have Chocolate frosted donuts. 11:25am and they are not able to make more donuts. My complaint have been notified by corporate. Store number 353086

Service: 1

So there I was, a simple man with simple dreams—dreams that involved a dozen donuts and a fleeting escape from the chaos of everyday life. Little did I know, I was about to embark on an epic saga rivaling any superhero adventure.

I sauntered into this Dunkin’ Donuts Store, visions of glazed perfection dancing in my head. I ordered a dozen donuts - six of the twelve being French Crullers because I’m a connoisseur of twisted pastries. The cashier rings me up and casually says, “That’ll be $27.” Twenty-seven dollars. For one dozen donuts? Unless these donuts were hand-delivered by unicorns, something was off.

I politely questioned the price, engaging in a mathematical duel that would make Pythagoras proud. After some deliberation, they “graciously” reduced the extra charge from six French Crullers to two, still overcharging me while assuring me they had performed some kind of financial miracle. It was like watching someone try to divide by zero—painful and fundamentally flawed.

But wait, there’s more! The French Crullers tasted like they had given up on life, possibly contemplating their existence in a universe that doesn’t appreciate them. The strawberry frosting on another donut wasn’t even pink; it was the color of disappointment and tasted about the same.

Feeling like a hero in need of a sidekick, I reached out to Nicole, the district manager, hoping she’d swoop in to save the day. Spoiler alert: she didn’t. Her responses were as elusive as a Hollywood A-lister at a small-town comic convention. When she finally did reply, it was with all the enthusiasm of a sloth on a caffeine detox, offering a minimal refund and zero solutions.

It’s clear that customer service at this location is about as robust as a wet paper bag. The staff seems baffled by basic transactions, and management appears to be practicing the ancient art of ignoring problems until they disappear.

In conclusion, if you’re in the mood for an overcharged, underwhelming pastry experience sprinkled with apathy, this is your spot. Otherwise, I’d suggest venturing elsewhere—perhaps to a place where the math adds up and the managers care that it does.

Atmosphere: 3

Food: 1

Service: 1

Drive thru moves super slow due to the speaker not working. Unfortunately you won't know this until trapped halfway around the building and no room to bail. So this means everyone is waiting to give their order at the window. This was also like this before Hurricane Milton.

Atmosphere: 1

Food: 4

Service: 1

Drive thru moves super slow due to the speaker not working. Unfortunately you won't know this until trapped halfway around the building and no room to bail. So this means everyone is waiting to give their order at the window. This was also like this before Hurricane Milton.

Atmosphere: 1

Food: 4

Service: 1