Please train your staff on menu items. I ordered a frozen coffee with some flavoring. I was given Blended milk and ice in a cup with caramel. When I brought it back inside the person argued that she didn't write even though there was no coffee in it. Then finally asked if she could make it again. The difference was night and day. You have to put coffee in the frozen coffee.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Peterson
I run on
Atmosphere: 5
Food: 5
Service: 5
James & John
Slowest DD Ever! Ordered a medium coffee through the mobil app, pulled up with 2 other cars in front of me. I literally had to wait 15 minutes until I could get my coffee. After I pulled out, I took a sip and I thought I was drinking water with cream and sugar. Went back in and the lady didn't even apologize. And the lady forgot to put sweetener in the second cup of coffee. This place is a disaster. To the management team at this DD location... we're talking about a simple cup of coffee... it's not rocket science, folks.
Atmosphere: 1
Food: 1
Service: 1
Mike The Mountie
I visited here in the noon hour on a Wednesday. One of the front doors was locked, and the other was hard to open. I thought it was closed, so I called and was told they were open. I came inside, and found the associate coming out of the restroom. (I’m assuming hands were washed in the restroom?) The associate was amiable, but not friendly, per se. The doughnuts were ok, but not really that fresh. Not a lot to choose from, either. While I was in the lobby, I noticed how dirty it was. Doughnut dust on the ground, handprints on almost every window, dirt building up. It certainly could use a cleaning, all over. There was another associate cleaning behind the counter, feverishly. If she cleaned the lobby that well, it would be much better. The restroom was also quite dirty, especially the toilet. The associates talked vividly about their family/boyfriend. I would like to return here, and I hope it’s deep cleaned sometime soon.
Atmosphere: 1
Food: 2
Service: 2
Leia Sebion
Very sweet staff and they were trying their best and this is NOT a reflection on them, but rather their management team.I placed an online order for a sandwich w a croissant. I go to pick up, they don’t have any left. I say well a bagels fine instead. We don’t have any plain bagels left. I ask for a refund instead because they don’t have any options I’ll eat. I’m told neither staff member knows how to do a refund and there’s not a manager there.So management team: why aren’t you properly training your staff? Where are you? I’ve never been to a business who doesn’t at least have a manager in training there. Do better.2 stars for the sweet and kind demeanors of the staff. Lost the rest because you just basically stole money from me w no product.
Atmosphere: 1
Food: 1
Service: 3
Keith Rose
Inconsistent and lack full menu and
Atmosphere: 3
Food: 2
Service: 2
Mary Farmer
It was a cold day and the AC was on.The donuts were delightful as were the egg n bacon sandwiches on sourdough.Yummy coffee too. Cashier was
Atmosphere: 4
Food: 5
Service: 5
Robin Verner
I hate to give a popular place such a great coffee and donut chain such a bad review, but this place definitely needs a management change.My visit last week and today were very disappointing. Last week I was taking a 3 hour road trip and ran in to get a muffin. To my disappointment, the muffin was so hard I couldn't eat it.Then, today, it was complete chaos. The floors are covered with debris. There were cleaning bottles on the counter in between drinks they were making and a mop leaning on the counter in the way of making the drinks. The cash register has food all over it. Some of the employees were really working hard and others weren't very competent.This place really needs help!
Atmosphere: 1
Food: 1
Service: 1
Bill Conroy
Filthy, credit card key pad full of muck and crumbs and actual dust accumulated on top of machines at from counted. Outside trash over flowing and cups strewn on outside patio. The patio with the broken metal table and chairs. Your looking at a possible lawsuit.First and last stop at this location.
Staff is not friendly, the place is a mess, and the bathroom are disgusting. Unfortunate, because it’s in a great location.
Atmosphere: 1
Food: 1
Service: 1
Max M1976
What kind of **** is running this place? Why do customers have to wait 30+ minutes to get a couple of donuts??? Awful place, just like the one on Colonial.
Atmosphere: 1
Food: 1
Service: 1
Nicole Rizzuto
Managment should really visit this location. People are so half asleep.. they don’t want to be here or work. It’s beyond slow…
Christopher Combs
Food was incorrect and cold after taking very long to prepare, it happens, but I return to get it fixed and after another long time of nothing I ask for a refund, I was told they could not because a manager is not present after certain hours, they finally give me what I ordered but it is still cold. The entire situation took my nearly half an hour of waiting and they just took my money and claimed they could not give refunds. Which I feel is unheard of.Go to literally anywhere else near by. This place is awful.
Atmosphere: 1
Food: 1
Service: 1
Eric Okimoto
They have a workforce problem and the owners clearly don’t care. Stopped coming for a while due to wait times and my order routinely being messed up and missing items. I made the mistake of going again and waited 45 minutes in the drive through. Unfortunately there’s no way to get out of line once you’re in. Avoid this Dunkin donuts.
Please train your staff on menu items. I ordered a frozen coffee with some flavoring. I was given Blended milk and ice in a cup with caramel. When I brought it back inside the person argued that she didn't write even though there was no coffee in it. Then finally asked if she could make it again. The difference was night and day. You have to put coffee in the frozen coffee.
Atmosphere: 1
Food: 1
Service: 1
I run on
Atmosphere: 5
Food: 5
Service: 5
Slowest DD Ever! Ordered a medium coffee through the mobil app, pulled up with 2 other cars in front of me. I literally had to wait 15 minutes until I could get my coffee. After I pulled out, I took a sip and I thought I was drinking water with cream and sugar. Went back in and the lady didn't even apologize. And the lady forgot to put sweetener in the second cup of coffee. This place is a disaster. To the management team at this DD location... we're talking about a simple cup of coffee... it's not rocket science, folks.
Atmosphere: 1
Food: 1
Service: 1
I visited here in the noon hour on a Wednesday. One of the front doors was locked, and the other was hard to open. I thought it was closed, so I called and was told they were open. I came inside, and found the associate coming out of the restroom. (I’m assuming hands were washed in the restroom?) The associate was amiable, but not friendly, per se. The doughnuts were ok, but not really that fresh. Not a lot to choose from, either. While I was in the lobby, I noticed how dirty it was. Doughnut dust on the ground, handprints on almost every window, dirt building up. It certainly could use a cleaning, all over. There was another associate cleaning behind the counter, feverishly. If she cleaned the lobby that well, it would be much better. The restroom was also quite dirty, especially the toilet. The associates talked vividly about their family/boyfriend. I would like to return here, and I hope it’s deep cleaned sometime soon.
Atmosphere: 1
Food: 2
Service: 2
Very sweet staff and they were trying their best and this is NOT a reflection on them, but rather their management team.I placed an online order for a sandwich w a croissant. I go to pick up, they don’t have any left. I say well a bagels fine instead. We don’t have any plain bagels left. I ask for a refund instead because they don’t have any options I’ll eat. I’m told neither staff member knows how to do a refund and there’s not a manager there.So management team: why aren’t you properly training your staff? Where are you? I’ve never been to a business who doesn’t at least have a manager in training there. Do better.2 stars for the sweet and kind demeanors of the staff. Lost the rest because you just basically stole money from me w no product.
Atmosphere: 1
Food: 1
Service: 3
Inconsistent and lack full menu and
Atmosphere: 3
Food: 2
Service: 2
It was a cold day and the AC was on.The donuts were delightful as were the egg n bacon sandwiches on sourdough.Yummy coffee too. Cashier was
Atmosphere: 4
Food: 5
Service: 5
I hate to give a popular place such a great coffee and donut chain such a bad review, but this place definitely needs a management change.My visit last week and today were very disappointing. Last week I was taking a 3 hour road trip and ran in to get a muffin. To my disappointment, the muffin was so hard I couldn't eat it.Then, today, it was complete chaos. The floors are covered with debris. There were cleaning bottles on the counter in between drinks they were making and a mop leaning on the counter in the way of making the drinks. The cash register has food all over it. Some of the employees were really working hard and others weren't very competent.This place really needs help!
Atmosphere: 1
Food: 1
Service: 1
Filthy, credit card key pad full of muck and crumbs and actual dust accumulated on top of machines at from counted. Outside trash over flowing and cups strewn on outside patio. The patio with the broken metal table and chairs. Your looking at a possible lawsuit.First and last stop at this location.
Atmosphere: 1
Food: 3
Service: 4
I got there when they were making free donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Iced Latte, Cinnamon Roll, Croissant, Bacon Egg and Cheese, Dunkin Donuts, Dunkin' Refreshers, Grilled Cheese, Chicken Bacon & Cheese Croissant Stuffer, Brownie Batter Donut, Doughnut, Hash Browns, Bottled Water
Restaurantji Recommends
Staff is not friendly, the place is a mess, and the bathroom are disgusting. Unfortunate, because it’s in a great location.
Atmosphere: 1
Food: 1
Service: 1
What kind of **** is running this place? Why do customers have to wait 30+ minutes to get a couple of donuts??? Awful place, just like the one on Colonial.
Atmosphere: 1
Food: 1
Service: 1
Managment should really visit this location. People are so half asleep.. they don’t want to be here or work. It’s beyond slow…
Food was incorrect and cold after taking very long to prepare, it happens, but I return to get it fixed and after another long time of nothing I ask for a refund, I was told they could not because a manager is not present after certain hours, they finally give me what I ordered but it is still cold. The entire situation took my nearly half an hour of waiting and they just took my money and claimed they could not give refunds. Which I feel is unheard of.Go to literally anywhere else near by. This place is awful.
Atmosphere: 1
Food: 1
Service: 1
They have a workforce problem and the owners clearly don’t care. Stopped coming for a while due to wait times and my order routinely being messed up and missing items. I made the mistake of going again and waited 45 minutes in the drive through. Unfortunately there’s no way to get out of line once you’re in. Avoid this Dunkin donuts.
Atmosphere: 1
Food: 1
Service: 1