Dunkin'

Orders take a long time to come out and, in my experience, have roughly a 50% shot at being accurate. The employees try, but more leadership and organization are needed to help this location be better.

Atmosphere: 1

Food: 3

Service: 3

The employees here are amazing. They work so hard. The other day I overheard a customer being nasty while the workers were busting their butts trying to get orders out as quick as possible and they always do a great job but people are so impatient. They made my bacon egg and cheese on a bagel very well and left me very satisfied.

Atmosphere: 5

Food: 5

Service: 5

Nedah was awesome she made ma a really cool sandwich.

Atmosphere: 5

Food: 5

Service: 5

I love Max’s donut’s. I love her Easter donut’s 🐣! Sincerely, Leia (Shelly’s daughter)

Atmosphere: 5

Food: 5

Service: 5

First time ordering here. Over heard my order for my watermelon and raspberry refresher was being made without the watermelon due to no more in the inventory. I was never told this directly white lady in the back try to make it taste good with some modifications. I had my friend try it and she didn’t like it. The white lady working back there gave me a huge issue when I asked for a refund so I suggested an alternative. Funny thing is she made it seemed like I was stupid. But I didn’t want to bring up anything I just wanted a refund or alternative. But hey I’m not coming to this location ever again. 3/8/25 7pm

Atmosphere: 1

Food: 1

Service: 1

They treated us. Very bad and they didn't improve our coffee, they were upset

Service: 1

Today, 01/23, the women in the afternoon made a mistake in our order. They got upset. They told us that we had taken another order. We explained it to them and they got upset. They treated us very badly and gave us a terrible coffee and treated us very badly.

I feel like Everytime I walk into this Dunkin I’m greeted by bugs. Saw some fruit flies flying around the donuts, yet they were still being served. The manager always looks bothered and not wanting to be there but I get it..you work at Dunkin in a Walmart. Also find it unprofessional as a manager to be gossiping about your employees, when customers are sitting in lobby, most of them are teenagers. Grow up you look like you’re in your 50s. This location needs a deep clean and a whole restructure.

Save your money and walk the extra steps and go to the Starbucks in the same plaza.

Atmosphere: 1

Food: 1

Service: 2

Brooke is great at this location! Always smiling and provides great customer service!

Atmosphere: 5

Food: 5

Service: 5

Brooke is great at this location! Always smiling and provides great customer service!

Atmosphere: 5

Food: 5

Service: 5

I bought a donut at the Dunkin’ Donuts inside Walmart in New Independence, and it was hard and tasted bad. The staff showed no empathy and offered no solutions, simply saying that the donuts were from the 3 a.m. batch. Very disappointed with the product quality and customer service

Atmosphere: 1

Food: 1

Service: 1

Charging 50 cents for cup of water with an order. Will not return. Starbucks still gives water for free. Choose wisely.

Atmosphere: 3

Food: 3

Service: 1

Was very busy but got through quickly.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Iced Latte, Donuts

Great experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Thank you Quinn!! Always exceptional service. Very kind and fast barista, makes me enjoy coming

Service: 5