Firehouse Subs Winter Garden

I’ve been here multiple times but this latest time was the best as the vegetarian sub was the tastiest I’ve ever had here. I actually thanked the person who made it since good service often goes unspoken. With so many food establishments charging more and lowering quality, this Firehouse is thankfully bucking that trend.

Atmosphere: 5

Food: 5

Service: 5

UPDATE on my case was that the manager of this location reached out with an offer for a free sub to comp my awful experience. Surely enough I beloved him. I gave it a week before I’d be calling him again to ask why I still haven’t received my bonus sub. He said it’s because it had to be entered in the system by a supervisor. I gave it another week and HERE WE ARE. No bonus sub no good apology followed by any explanation at all what took so long. I can tell everyone works REALLY efficiently at this location.

I’ve scheduled an online order yesterday for 7 pm. Got there at 7:08. It wasn’t in the pick up station, so I just wanted to check on it. No explanation was given to me, no apology for the delay. The nice gentleman at the register was trying to help but it looked like he was still in training. The girl who was doing the subs tried to help over the shoulder, however was very cranky and said my order wasn’t ready still. The young guy was just walking around paying no interest to what was going on. I had an online reward for a brownie which seemed to be an issue. Per young lady it was only possible to redeem the reward online which is ridiculous and untrue. After scanning my reward my points were taken which meant it did go through. The sandwich came out at 7:30 and there was a huge mixup with the orders. I saw tickets being printed for orders scheduled for 8 pm pick up. As for my order , which arrived super late with no apology nor explanation yet again, the bread was cold, there was no onion and the whole mass was just falling apart. The point of this review is to bring awareness to the management as obviously this needs to be fixed. Thank you, older gentleman for my brownie :)

Atmosphere: 1

Food: 1

Service: 1

Adrian was very helpful and fast with my order. food was great as well 10/10.

Atmosphere: 5

Food: 5

Service: 5

I love firehouse, this location was super clean and the staffe were very friendly.

Atmosphere: 5

Food: 5

Service: 5

Awesome chicken grilled sandwich

10/10 Service. Must try!

Atmosphere: 5

Food: 5

Service: 5

I came in for the first time ever to a Firehouse Subs today, and it was great! The service as soon as I came in was top notch, everyone was willing to help me. I mentioned it was my first time and they jumped at the opportunity to assist me with any questions and went above and beyond to suggest some amazing options. I ended up going with the Captain's Club and it was absolutely delicious! Will definitely be back as soon as possible! McKayla was super kind to me at the register, explained all of my options and was very helpful! Lisa suggested the Captain's Club and was very friendly and helpful, also made an amazing sandwich! Steven was extra nice and even checked in on me as I was eating, making sure I was enjoying my meal! You usually never get that type of service at fast food and sandwich restaurants. The Guest Service provided was the biggest impact for me and I was beyond happy with my experience here. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Steven was such a lovely kind person and made my quick visit so great and of course the meatball subs are 100%

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread Meatball Sub

I’m here pretty much all the time since i work near by. The manager and crew are all so sweet, and I’ve built bonds with most of them. Their service is quick and they make sure everything goes right. And even if it doesn’t, they give no issues fixing anything you need.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff, great sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread Meatball Sub, Hook & Ladder

Flies everywhere, staff making snarky little comments and chatting away..

Atmosphere: 1

Food: 2

Service: 1

I really like this place. It's a small but welcoming place. The sandwich was warm and had one of my favorite potato chips.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Chips

The food is acceptable, the service and maintenance of the room as well as the bathroom, very poor.

Atmosphere: 3

Food: 3

Service: 3

The service here from customer service, to the taste of the food, the timing I received my food and the cleanliness of the place is amazing! My favorite go to spot!! They have a variety of different subs to choose from and they are delicious!! Steven helped me out & everytime I go he is always there with the biggest smile on his face! 100/10 recommend this spot!!!! A must try!!

Kid-friendliness: I love that on Wednesday’s after 4 kids eat free! A score for me & my family!! They are such a wholesome place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread Meatball Sub, Turkey Bacon Ranch, Garlic Bread

Firehouse Subs offers a distinctive sandwich experience with its firefighter-themed decor and commitment to quality ingredients. The subs are generously portioned, featuring freshly sliced meats and a variety of toppings. My favorites are the Hook & Ladder and the meatball sub. The signature steamed cooking method makes the meat excellent and different. The service was okay at this location. Definitely nothing to complain about. It was clean and seating was open when we went today but at other times, you can’t find seating because it’s so busy. There is also outdoor seating which can be enjoyable at times when it isn’t so hot outside.

Parking: Parking difficulty depends on how busy the outdoor shopping center is. It is located in Winter Garden Village.

Kid-friendliness: Firehouse has options for children

Wheelchair accessibility: Fully wheelchair accessible as well as handicap parking available.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chips, Club on a Sub, Brownie, Hook & Ladder