Drive thru associates always have an attitude about making mobile orders if you show up within 10 minutes. I am placing a mobile order as its easier for me to think about what everybody wants. Not because I need it now. Next time, I'll make you take my order at the window instead of making it pre printed for you.
Atmosphere: 1
Food: 3
Service: 1
Ramon Castillo
Normally this location is great. Randomly you can catch people on their passive aggressive days. It is typical Starbucks, you know what you are getting.
Atmosphere: 3
Food: 4
Service: 2
Courtney Coover
This Starbucks is a ✨VIBE✨. The moment we walked in we were warmly greeted and the baristas were all so friendly and personable. As we sat inside we watched them invite guests to take a seat and they would bring food/drinks to guests. Different people walked in and they made every effort to offer a kind and personal word to each person. They were patient when my Starbucks card needed to be reloaded. The kept things clean. This is a model Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Adam D'Abbracci
Amazing staff and super quick service. One of the best Starbucks I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
Robert Valladares
The team at this Starbucks is so amazing, they are friendly, always go the extra mile, remember my name and always have a smile. My family loves this store at S.R. 50 and Windtree Ln, Winter Garden.
Atmosphere: 5
Food: 5
Service: 5
Kasonya Stevenson
I absolutely love Starbucks, but this would be the second time they didn't have what I wanted.Other than that,everything else was good.
Atmosphere: 5
Food: 4
Service: 5
Michael Dagostino
Best staff.
Atmosphere: 5
Food: 5
Service: 5
Juan Delgado
I drive from far away to get my matcha they are great at customer service
Atmosphere: 5
Food: 5
Service: 5
Whgille
Always a great place to stop, relax, and enjoy a coffee.
Atmosphere: 5
Food: 5
Service: 5
Dustin Gray
Always expensive as heck but for the once and a while, good stuff
My coffee is always perfect here, and the baristas are always so nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
Mike Dennis
Just a different experience.
Atmosphere: 5
Food: 5
Service: 5
Heidi
Bella provided outstanding customer service. She went above and beyond what was expected and made absolutely sure my drink was perfect. Bravo!
Atmosphere: 5
Food: 5
Service: 5
Chris
The most expensive coffee drinks in the world.
Atmosphere: 5
Service: 5
Alex Davis
Hello, I'm a long-time, loyal customer who has spent thousands (maybe tens of thousands) of dollars at various Starbucks locations across the United States over the past 20 years or so. I have meant to write an email for about 2 years. I finally felt compelled to do so. Let me begin with the comment that your staff members at this Winter Garden location are always pleasant and courteous. They always greet me when I come in and that was no different today. Very nice people. That said, here are my concerns in general about Starbucks nationwide:
1. The in-store experience has diminished considerably over the years. As a customer who prefers parking and walking in, I often feel that I'm a second-rate customer to the drive-through and mobile orders. Frankly, I think it should be the other way around. I have literally watched cars at the end of the drive through line get their mixed drink before I receive my drip coffee even though I walked right up to the counter and ordered my drink way before they even got to the window.
2. Immediately serve the drip coffee to the walk-in customer as a small gesture of gratitude for the walk-in customer. Do not put a sticker on the cup and put it in line behind 4 latte/Frappuccino's that were called in via mobile order or 6 drive through orders. That is maddening.
3. Condiment station: I realize this is slowly making a comeback but should have done so shortly after the pandemic subsided. I'm sure the corporate finance dept. has realized some savings to the bottom line, but it's frustrating trying to order a simple sugar & cream combo. Unfortunately, it is nearly impossible to request "a small splash of cream" without getting a super light, breve-style coffee. It doesn't seem to matter how I try to articulate "light," "skosh," "dark caramel in color," "whisper," etc. - the baristas dump too much cream in. To solve this issue, I've started requesting cream on the side which makes me feel terrible because an entire extra cup and lid are wasted in the process. Please see the attached photo from this morning which pushed me to action on this email. I requested "a very small amount of cream on the side" and received nearly 8 ounces of cream in a "short" cup. How is it even possible to empty all of this cream into my cup?! I poured my tablespoon of cream into my coffee then sadly dumped the rest (including the cup and lid) into the trash can. Please put the creamer back on the condiment station!
4. STIR THE SUGAR: When a customer orders from the drive-through, stir the sugar into the coffee. Even when I nicely request that someone stir the coffee when I don't have time to come in the store, they never do, and I end up requesting a stir stick and usually make a massive mess in my car trying to stir and drive. Sugar & cream do not combine equally in the coffee unless it is stirred up. Please send out an all-team bulletin on this.
5. The new clover coffee dispensers are inconsistent. I get that they were probably a massive capital equipment expenditure and there is no "un-ringing of this bell." That said, there needs to be some kind of training bulletin that goes out to assist team members with correctly using these machines. My expectation is that I receive a fresh, BOLD cup of coffee every single time. I do not expect to be able to see the bottom of the cup due to some kind of brewing error. I've literally tossed a fresh cup of Clover-made Starbucks coffee out after one sip because I don't have the time or desire to get back in line and haggle over a fresh cup of coffee. The old conventional brewing systems seemed to produce more consistently rich, bold coffee even if the temperature was sometimes dodgy based on how long the coffee had been brewed.
I used to be a big fan of Starbucks. I want to be a big fan again but I
Drive thru associates always have an attitude about making mobile orders if you show up within 10 minutes. I am placing a mobile order as its easier for me to think about what everybody wants. Not because I need it now. Next time, I'll make you take my order at the window instead of making it pre printed for you.
Atmosphere: 1
Food: 3
Service: 1
Normally this location is great. Randomly you can catch people on their passive aggressive days. It is typical Starbucks, you know what you are getting.
Atmosphere: 3
Food: 4
Service: 2
This Starbucks is a ✨VIBE✨. The moment we walked in we were warmly greeted and the baristas were all so friendly and personable. As we sat inside we watched them invite guests to take a seat and they would bring food/drinks to guests. Different people walked in and they made every effort to offer a kind and personal word to each person. They were patient when my Starbucks card needed to be reloaded. The kept things clean. This is a model Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Amazing staff and super quick service. One of the best Starbucks I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
The team at this Starbucks is so amazing, they are friendly, always go the extra mile, remember my name and always have a smile. My family loves this store at S.R. 50 and Windtree Ln, Winter Garden.
Atmosphere: 5
Food: 5
Service: 5
I absolutely love Starbucks, but this would be the second time they didn't have what I wanted.Other than that,everything else was good.
Atmosphere: 5
Food: 4
Service: 5
Best staff.
Atmosphere: 5
Food: 5
Service: 5
I drive from far away to get my matcha they are great at customer service
Atmosphere: 5
Food: 5
Service: 5
Always a great place to stop, relax, and enjoy a coffee.
Atmosphere: 5
Food: 5
Service: 5
Always expensive as heck but for the once and a while, good stuff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My coffee is always perfect here, and the baristas are always so nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
Just a different experience.
Atmosphere: 5
Food: 5
Service: 5
Bella provided outstanding customer service. She went above and beyond what was expected and made absolutely sure my drink was perfect. Bravo!
Atmosphere: 5
Food: 5
Service: 5
The most expensive coffee drinks in the world.
Atmosphere: 5
Service: 5
Hello, I'm a long-time, loyal customer who has spent thousands (maybe tens of thousands) of dollars at various Starbucks locations across the United States over the past 20 years or so. I have meant to write an email for about 2 years. I finally felt compelled to do so. Let me begin with the comment that your staff members at this Winter Garden location are always pleasant and courteous. They always greet me when I come in and that was no different today. Very nice people. That said, here are my concerns in general about Starbucks nationwide:
1. The in-store experience has diminished considerably over the years. As a customer who prefers parking and walking in, I often feel that I'm a second-rate customer to the drive-through and mobile orders. Frankly, I think it should be the other way around. I have literally watched cars at the end of the drive through line get their mixed drink before I receive my drip coffee even though I walked right up to the counter and ordered my drink way before they even got to the window.
2. Immediately serve the drip coffee to the walk-in customer as a small gesture of gratitude for the walk-in customer. Do not put a sticker on the cup and put it in line behind 4 latte/Frappuccino's that were called in via mobile order or 6 drive through orders. That is maddening.
3. Condiment station: I realize this is slowly making a comeback but should have done so shortly after the pandemic subsided. I'm sure the corporate finance dept. has realized some savings to the bottom line, but it's frustrating trying to order a simple sugar & cream combo. Unfortunately, it is nearly impossible to request "a small splash of cream" without getting a super light, breve-style coffee. It doesn't seem to matter how I try to articulate "light," "skosh," "dark caramel in color," "whisper," etc. - the baristas dump too much cream in. To solve this issue, I've started requesting cream on the side which makes me feel terrible because an entire extra cup and lid are wasted in the process. Please see the attached photo from this morning which pushed me to action on this email. I requested "a very small amount of cream on the side" and received nearly 8 ounces of cream in a "short" cup. How is it even possible to empty all of this cream into my cup?! I poured my tablespoon of cream into my coffee then sadly dumped the rest (including the cup and lid) into the trash can. Please put the creamer back on the condiment station!
4. STIR THE SUGAR: When a customer orders from the drive-through, stir the sugar into the coffee. Even when I nicely request that someone stir the coffee when I don't have time to come in the store, they never do, and I end up requesting a stir stick and usually make a massive mess in my car trying to stir and drive. Sugar & cream do not combine equally in the coffee unless it is stirred up. Please send out an all-team bulletin on this.
5. The new clover coffee dispensers are inconsistent. I get that they were probably a massive capital equipment expenditure and there is no "un-ringing of this bell." That said, there needs to be some kind of training bulletin that goes out to assist team members with correctly using these machines. My expectation is that I receive a fresh, BOLD cup of coffee every single time. I do not expect to be able to see the bottom of the cup due to some kind of brewing error. I've literally tossed a fresh cup of Clover-made Starbucks coffee out after one sip because I don't have the time or desire to get back in line and haggle over a fresh cup of coffee. The old conventional brewing systems seemed to produce more consistently rich, bold coffee even if the temperature was sometimes dodgy based on how long the coffee had been brewed.
I used to be a big fan of Starbucks. I want to be a big fan again but I
Atmosphere: 3
Food: 3
Service: 4
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