I ordered a cake they didn’t have and the dunkin employees told me I had to get my refund through their automated service. That was on August 24th. Since then the customer care team has told me 3 times someone will get to me in less than 3 days and yet here we are 1 month later with no refund and no type of contact from the store WHATSOEVER. Update: the owner called me and when I explained what happened he expected me to know who I spoke to when this situation happened months ago. When I said I didn’t know or have the receipt he asked for he started laughing at me and asked how I expected him to help me. When I said it was crazy to expect me to remember and asked him for his store number and first and last name he hung up on me. Save your time and go somewhere else honestly. All this over a $30-40 cake is insane. He also told me he’s there 7 days a week but I’ve been back to the Dunkin multiple times about this and just placing orders since then but no one ever directed me to him or a manager. Wish I could no star this place tbh. I’m not going back
Miguel Medina
They can never get an order right if you order 2 scoops they give you 1. Flavors are always wrong. I give up with this place. Theres another baskin robbins close by.
John Thomas Jr
Whenever we order for delivery, they have gotten the order wrong every single time. How do you do that? That can't be a one-off. Tonight we order 3 sundaes, and instead of the three different, we received three sundaes but two were identical. They literally just remade one rather than make the third one. So we got a refund and tried ordering again. While this time they got the flavor right, they had none of the only two (2) toppings we asked for. It was a chocolate sundae with fudge and strawberry. How do you mess up such a simple order *twice*? It's really mind-boggling.
J La
We tried to order ice cream from them on DoorDash for the second time tonight, and for the second time our order was not correct. A brownie Sunday from them on DD costs 12.53. To me, that’s pricey but we really wanted the ice cream and didn’t want to go so we figured it was worth that price to be delivered. Wrong. My brownie Sunday was sent with no brownie and very little of the fudge sauce. The sauce I can forgive, but no brownie for my brownie Sunday?? Unforgivable. Yall charged me $13 for 2 scoops of ice cream!!? Please. Do not order from them on DoorDash! You’ll end up feeling as foolish as I do right now.
Juan Yglesias
Place is a joke. 4$ for a plain kids ice cream in a cup. Girl gave me a scoop the size of a butter ball you would get when you order pancakes. I asked how much the adult scoop was since her was 4$, she replied the same price???? The person in front of me had a scoop the size of my fist??? Freaking terrible. Shame on you guys. And is there anybody that works there that isn't in high school?
Atmosphere: 1
Food: 1
Service: 1
Nicolas Vazquez
Personnel isn’t friendly , usually never have the ice you want specially proline Or others .
Atmosphere: 2
Food: 2
Service: 1
Jo Johnson
When I ordered ice cream from this location with my at-the-time partner it was perfectly adequate service but more recently I have begun using Uber Eats to do food delivery and make ends meet.
There are two specific times I have picked up, one time was last night and the other time was maybe a few weeks ago and they were very unpleasant to me. I understand where service workers are coming from as I used to be a Starbucks barista, ride operator at Legoland, worked in a pizzeria and a couple of different delis. I get being understaffed and underpaid and stressed but there is no reason to let it boil over onto a customer who is already exercising a level of patience. I don’t wish to be a burden on anyone. I know as an Autistic adult I don’t always understand requests the first time they are made of me and sometimes I take things too literally, it’s still no reason to make me feel the way they made me feel last night. It’s not my fault the order had four drinks and three out of stock food items. I was going to ask if I should pull over to the side since there was a line forming but they were so quick to close their window I couldn’t even manage a peep.
The order ended up being canceled through a misunderstanding from Uber Support. The entire ordeal was very stressful but it wouldn’t have been as much of an issue if they had been more understanding and less impatient with me. I never want to do business with this location again
The previous occasion I was picking up ice cream for a customer and they were out of stock of I don’t even know what because they failed to clarify. So I didn’t even know how to ask the customer for a substitution so the order ended up just being canceled. These were both late night drive thru orders so I was unable to maintain a continuous line of communication with staff which made both instances more difficult.
Atmosphere: 2
Food: 3
Service: 1
Felicia Besser
Ordered delivery TWICE and they couldn’t get the initial order or the remake right. Ordered a banana royal and got everything but. They added whip cream, chocolate sprinkles, marshmallows, pineapple. Like with is going on. Get new employees.
Atmosphere: 1
Food: 1
Service: 1
Justus Reece
They called me for my u we eats order to make sure I was accommodated for a flavor they were missing
Tonight they only had a total of 6 flavors (chocolate, vanilla, strawberry, cotton candy, Pralines and cream, and Reese's s'mores). Far cry from the 33 flavors that they advertise. Very disappointed as the order was placed through Door Dash and the driver had to call to have the order corrected. Why wouldn't the store do that? I think we will continue to use Dairy Queen. We have never had an issue there.
Atmosphere: 1
Food: 1
Service: 1
Len Bell
Handicap Parking too far from main entrance. Not handicap friendly. Sad.
Wheelchair accessibility: Too far from entrance. Sad.
Atmosphere: 4
Food: 4
Service: 5
Hanum Dwita
I went to pick up a Father’s Day cake at this location, and the service was excellent. The cake turned out amazing and cute. We love it!!! The staff were friendly and professional. This will definitely be my go-to Baskin Robbins store.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Councilman
I downloaded the app and got a free scoop of peanut butter and chocolate ice cream which would've been $3.89! The girl gave me a HUGE scoop and it was soooo good I am still feeling from the feeling! Lol I may go back and get a quart. The app gave me opportunity to get a milk shake for $2.50 off also. My advice is download the app and try it yourself !
Atmosphere: 5
Food: 5
Service: 5
Vaneangelis Velez
I don't know if it was the manager but it seemed like he treated me very well, made me feel comfortable and offered me excellent service.
Lovely staff!
I ordered a cake they didn’t have and the dunkin employees told me I had to get my refund through their automated service. That was on August 24th. Since then the customer care team has told me 3 times someone will get to me in less than 3 days and yet here we are 1 month later with no refund and no type of contact from the store WHATSOEVER. Update: the owner called me and when I explained what happened he expected me to know who I spoke to when this situation happened months ago. When I said I didn’t know or have the receipt he asked for he started laughing at me and asked how I expected him to help me. When I said it was crazy to expect me to remember and asked him for his store number and first and last name he hung up on me. Save your time and go somewhere else honestly. All this over a $30-40 cake is insane. He also told me he’s there 7 days a week but I’ve been back to the Dunkin multiple times about this and just placing orders since then but no one ever directed me to him or a manager. Wish I could no star this place tbh. I’m not going back
They can never get an order right if you order 2 scoops they give you 1. Flavors are always wrong. I give up with this place. Theres another baskin robbins close by.
Whenever we order for delivery, they have gotten the order wrong every single time. How do you do that? That can't be a one-off. Tonight we order 3 sundaes, and instead of the three different, we received three sundaes but two were identical. They literally just remade one rather than make the third one. So we got a refund and tried ordering again. While this time they got the flavor right, they had none of the only two (2) toppings we asked for. It was a chocolate sundae with fudge and strawberry. How do you mess up such a simple order *twice*? It's really mind-boggling.
We tried to order ice cream from them on DoorDash for the second time tonight, and for the second time our order was not correct. A brownie Sunday from them on DD costs 12.53. To me, that’s pricey but we really wanted the ice cream and didn’t want to go so we figured it was worth that price to be delivered. Wrong. My brownie Sunday was sent with no brownie and very little of the fudge sauce. The sauce I can forgive, but no brownie for my brownie Sunday?? Unforgivable. Yall charged me $13 for 2 scoops of ice cream!!? Please. Do not order from them on DoorDash! You’ll end up feeling as foolish as I do right now.
Place is a joke. 4$ for a plain kids ice cream in a cup. Girl gave me a scoop the size of a butter ball you would get when you order pancakes. I asked how much the adult scoop was since her was 4$, she replied the same price???? The person in front of me had a scoop the size of my fist??? Freaking terrible. Shame on you guys. And is there anybody that works there that isn't in high school?
Atmosphere: 1
Food: 1
Service: 1
Personnel isn’t friendly , usually never have the ice you want specially proline
Or others .
Atmosphere: 2
Food: 2
Service: 1
When I ordered ice cream from this location with my at-the-time partner it was perfectly adequate service but more recently I have begun using Uber Eats to do food delivery and make ends meet.
There are two specific times I have picked up, one time was last night and the other time was maybe a few weeks ago and they were very unpleasant to me. I understand where service workers are coming from as I used to be a Starbucks barista, ride operator at Legoland, worked in a pizzeria and a couple of different delis. I get being understaffed and underpaid and stressed but there is no reason to let it boil over onto a customer who is already exercising a level of patience. I don’t wish to be a burden on anyone. I know as an Autistic adult I don’t always understand requests the first time they are made of me and sometimes I take things too literally, it’s still no reason to make me feel the way they made me feel last night. It’s not my fault the order had four drinks and three out of stock food items. I was going to ask if I should pull over to the side since there was a line forming but they were so quick to close their window I couldn’t even manage a peep.
The order ended up being canceled through a misunderstanding from Uber Support. The entire ordeal was very stressful but it wouldn’t have been as much of an issue if they had been more understanding and less impatient with me. I never want to do business with this location again
The previous occasion I was picking up ice cream for a customer and they were out of stock of I don’t even know what because they failed to clarify. So I didn’t even know how to ask the customer for a substitution so the order ended up just being canceled. These were both late night drive thru orders so I was unable to maintain a continuous line of communication with staff which made both instances more difficult.
Atmosphere: 2
Food: 3
Service: 1
Ordered delivery TWICE and they couldn’t get the initial order or the remake right. Ordered a banana royal and got everything but. They added whip cream, chocolate sprinkles, marshmallows, pineapple. Like with is going on. Get new employees.
Atmosphere: 1
Food: 1
Service: 1
They called me for my u we eats order to make sure I was accommodated for a flavor they were missing
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Tonight they only had a total of 6 flavors (chocolate, vanilla, strawberry, cotton candy, Pralines and cream, and Reese's s'mores). Far cry from the 33 flavors that they advertise.
Very disappointed as the order was placed through Door Dash and the driver had to call to have the order corrected. Why wouldn't the store do that?
I think we will continue to use Dairy Queen. We have never had an issue there.
Atmosphere: 1
Food: 1
Service: 1
Handicap Parking too far from main entrance. Not handicap friendly. Sad.
Wheelchair accessibility: Too far from entrance. Sad.
Atmosphere: 4
Food: 4
Service: 5
I went to pick up a Father’s Day cake at this location, and the service was excellent. The cake turned out amazing and cute. We love it!!! The staff were friendly and professional. This will definitely be my go-to Baskin Robbins store.
Atmosphere: 5
Food: 5
Service: 5
I downloaded the app and got a free scoop of peanut butter and chocolate ice cream which would've been $3.89! The girl gave me a HUGE scoop and it was soooo good I am still feeling from the feeling! Lol I may go back and get a quart. The app gave me opportunity to get a milk shake for $2.50 off also. My advice is download the app and try it yourself !
Atmosphere: 5
Food: 5
Service: 5
I don't know if it was the manager but it seemed like he treated me very well, made me feel comfortable and offered me excellent service.
Atmosphere: 5
Food: 5
Service: 5
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