First time here. Place was clean. Staff was friendly and made me think they were happy that I was there. French vanilla latte and the french toaster sandwich. Vibe is nice. Shop itself has a modern but warm feeling. Decent seating. I recommend!
Atmosphere: 5
Food: 4
Service: 5
Derrik Williams
PLEASANT ATMOSPHERE AND FOOD & DRINK ? ? ?
Atmosphere: 5
Food: 5
Amely Alvarez
Excellent customer service adorable, food delicious.
Atmosphere: 5
Food: 5
Service: 5
J Turner
Did not have Splenda and not very friendly
Atmosphere: 5
Service: 1
Timothy Glasscock
Love this place. They are so nice and helpful. Very comfy and the drinks are delicious. Haven't tried the food, but it looks very good as well.
Atmosphere: 5
Food: 5
Service: 5
Samuel Carlton
A hidden gem that you don't want to miss out on. The southern comfort food is hands down the best in Winter Haven. I loved the hot honey chicken sandwich! Nicey was so lovely to chat with and took the time providing above and beyond service. We will definitely be making Cuppa Eden a regular part of life and you should too.
Atmosphere: 5
Food: 5
Service: 5
Jay Alex
With love, I want to offer advice for more continuity with customer experience: -Customer service training for existing and newly hired staff including greeting customers upon entry and exit, checking in during wait and after eating meal -Expectation management for wait times of dishes upon ordering and informing customers if it will be longer than that time Bonus: placate with trying a delicious beverage or pastry, on the house if over -Dedicated staff to respond to all reviews on Yelp and Google to thank reviewers for their positive feedback & offer resolution or more info for those that are negative -Ceiling fan in dining area to move smoky air or better exhaust system in kitchen -Signage or foldable chalk bulletin on exterior of building listing hours and open (the existing open sign is hard to see with the tent on window and cafe is not visible from all parking spots)
This was my 2nd visit to Cuppa Eden and it was polar opposites from my initial introduction. The first was spectacular! There was a young lady working the dining area who was so pleasant and added to the ambiance with her hospitality.
In a nutshell, this second visit will be my last. Upon entering, the young man cashiering did not greet us nor say I will be with you shortly as we idly waited at the counter as he fulfilled other duties. Once he was done and at the kiosk, he sort of awkwardly stared, still with no greeting so we warmly initiated with a “hello how are you” ? Fast forward, we waited over 45minutes for food to not come out and for other patrons who came 10mins after us to be given their food. I asked for a refund and when (who I am assuming was the manager) came to the kiosk, she didn’t greet me nor ask about my experience. Merely confirmed my name and that the refund would go back on my card. Very disappointing for any business let alone a small one (and on the heels of a fantastic 1st experience months prior). Please be better for future customers and ensure a consistent experience so that they can return. Want Cuppa Eden to thrive <3
Atmosphere: 1
Service: 1
DJ Reed
Guessing place is shut down for good, doors locked supposed to be open no one here at 9:15 on a Thursday
kaysara mandry
Love this place. The drinks are always great we have not had anything but great food in 3 times we have visited. Plus its super cute inside.
Atmosphere: 5
Food: 5
Service: 5
Loren Facen
One of the hidden gems of Winter Haven. Any chance I get to go, I’m there. The food is amazing. It’s an amazing stop to meet with friends and have a delicious snickerdoodle latte ??.
First time here. Place was clean. Staff was friendly and made me think they were happy that I was there. French vanilla latte and the french toaster sandwich. Vibe is nice. Shop itself has a modern but warm feeling. Decent seating. I recommend!
Atmosphere: 5
Food: 4
Service: 5
PLEASANT ATMOSPHERE AND FOOD & DRINK ? ? ?
Atmosphere: 5
Food: 5
Excellent customer service adorable, food delicious.
Atmosphere: 5
Food: 5
Service: 5
Did not have Splenda and not very friendly
Atmosphere: 5
Service: 1
Love this place. They are so nice and helpful. Very comfy and the drinks are delicious. Haven't tried the food, but it looks very good as well.
Atmosphere: 5
Food: 5
Service: 5
A hidden gem that you don't want to miss out on. The southern comfort food is hands down the best in Winter Haven. I loved the hot honey chicken sandwich! Nicey was so lovely to chat with and took the time providing above and beyond service. We will definitely be making Cuppa Eden a regular part of life and you should too.
Atmosphere: 5
Food: 5
Service: 5
With love, I want to offer advice for more continuity with customer experience:
-Customer service training for existing and newly hired staff including greeting customers upon entry and exit, checking in during wait and after eating meal
-Expectation management for wait times of dishes upon ordering and informing customers if it will be longer than that time Bonus: placate with trying a delicious beverage or pastry, on the house if over
-Dedicated staff to respond to all reviews on Yelp and Google to thank reviewers for their positive feedback & offer resolution or more info for those that are negative
-Ceiling fan in dining area to move smoky air or better exhaust system in kitchen
-Signage or foldable chalk bulletin on exterior of building listing hours and open (the existing open sign is hard to see with the tent on window and cafe is not visible from all parking spots)
This was my 2nd visit to Cuppa Eden and it was polar opposites from my initial introduction. The first was spectacular! There was a young lady working the dining area who was so pleasant and added to the ambiance with her hospitality.
In a nutshell, this second visit will be my last. Upon entering, the young man cashiering did not greet us nor say I will be with you shortly as we idly waited at the counter as he fulfilled other duties. Once he was done and at the kiosk, he sort of awkwardly stared, still with no greeting so we warmly initiated with a “hello how are you” ? Fast forward, we waited over 45minutes for food to not come out and for other patrons who came 10mins after us to be given their food. I asked for a refund and when (who I am assuming was the manager) came to the kiosk, she didn’t greet me nor ask about my experience. Merely confirmed my name and that the refund would go back on my card. Very disappointing for any business let alone a small one (and on the heels of a fantastic 1st experience months prior). Please be better for future customers and ensure a consistent experience so that they can return. Want Cuppa Eden to thrive <3
Atmosphere: 1
Service: 1
Guessing place is shut down for good, doors locked supposed to be open no one here at 9:15 on a Thursday
Love this place. The drinks are always great we have not had anything but great food in 3 times we have visited. Plus its super cute inside.
Atmosphere: 5
Food: 5
Service: 5
One of the hidden gems of Winter Haven. Any chance I get to go, I’m there. The food is amazing. It’s an amazing stop to meet with friends and have a delicious snickerdoodle latte ??.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is one of the best hidden gems. Amazing food, service and atmosphere. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Chill hangout great food and coffee will come again ?
Atmosphere: 5
Food: 5
Service: 5
Food was amazingly fresh and flavorful. The drinks were spectacular. Absolutely looking forward to the next time I can stop by.
Atmosphere: 5
Food: 5
Service: 5
Cool atmosphere, great juices and coffee and good people!
My latte was delicious. Their beans have a nice robust flavor!! One of the best lattes I’ve had in the Lakeland/winterhaven sector.
Atmosphere: 5
Service: 5
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