Every time I come to this location I receive extremely burned food. They never make my drink correctly and have even over charged me once. I do not recommend this location!
Atmosphere: 1
Food: 1
Service: 1
A
Received 3 burned Sausage, Egg, and Cheese Crossiants. They refused to give a refund. Lost my business for life. Will never come back.
Atmosphere: 1
Food: 1
Service: 1
alan b
Fast friendly.
Atmosphere: 5
Food: 5
Service: 5
Adneris Rodriguez
Very rude they give you the wrong things and they do not understand what your saying very disrespectful and very rude
Atmosphere: 1
Food: 1
Service: 1
jacob rodriguez
There’s nothing worse than running out to get a late night snack and getting a 6 pack of stale donuts 🙁 I am not happy! What a waste of money and my time. But the young woman was very nice at the window.
Amanda Murphy
I came here at 10:30 on July 19th and the people on the speaker were so rude and impatient I didn’t even end up getting anything my boyfriend did get something because he already knew what he wanted so then they made us pull around to the front and we sat there for 30 minutes probably more with a 1 year old screaming in the back seat the only thing we ordered was 1 oreo milkshake and we waited out front for this long
Service: 1
Lar Mit
Ordered dozen donuts trash stale and horrible .
Food: 1
spencer comitz
This is the best Dunkin I’ve been to in years!! I️ don’t even live in this area. But I️ was Passing through, and they made the iced coffee perfect. The worker was sooo friendly!! Whoever runs this Dunkin needs to run them all.. I️ barely get Dunkin anymore bc the coffee is usually bad and watered down. Not here!! Will be back next time I’m in town.
The customer service at this location is always on point. They are nice young people whenever I go with my daughters. The coffee is perfect all the time. I always use this location because they never miss on my coffee. Their donuts are the softest out of any WH location. My daughters love them and also their ice cream and mangonada.
Atmosphere: 5
Food: 5
Service: 5
Johnny S
It is an okay place
Atmosphere: 3
Food: 3
Service: 3
Jacque Plk
On this visit it was drive-through. This is one of my favorite places for ice coffee. My favorite drink now is Dunkalatte. Service was good and I got through quickly. It can be busy at different times of the day.
Atmosphere: 5
Food: 5
Service: 5
Donna Bailey
Love their coffee
Atmosphere: 5
Food: 5
Service: 5
John-Adley Calhoun
I’ve given this location multiple chances, but I’m disappointed every time. The biggest issues are lack of preparation, slow service, and limited selection. They rarely have the food we want ready—whether it’s sausage still thawing or items that take 30+ minutes to prepare. Today, I tried to find substitutes for my kids since sausage would take too long, but what we got was burnt. My kids won’t eat burnt food, and I didn’t have time to wait in line again for a replacement. In the end, I should’ve just waited for the sausage.
On top of that, this location never has the full variety of donut flavors. It’s frustrating to come in hoping for options and leave disappointed. Most of my friends and neighbors feel the same—we’d rather go to the downtown Winter Haven Dunkin’ where the service is faster, food is fresh, and the selection is better.
This could be a great location, but it desperately needs stronger leadership and more attention to quality and customer experience. Until then, this spot is losing business to better-run stores in the area.
My everyday stop.
Atmosphere: 5
Food: 5
Service: 5
Every time I come to this location I receive extremely burned food. They never make my drink correctly and have even over charged me once. I do not recommend this location!
Atmosphere: 1
Food: 1
Service: 1
Received 3 burned Sausage, Egg, and Cheese Crossiants. They refused to give a refund. Lost my business for life. Will never come back.
Atmosphere: 1
Food: 1
Service: 1
Fast friendly.
Atmosphere: 5
Food: 5
Service: 5
Very rude they give you the wrong things and they do not understand what your saying very disrespectful and very rude
Atmosphere: 1
Food: 1
Service: 1
There’s nothing worse than running out to get a late night snack and getting a 6 pack of stale donuts 🙁 I am not happy! What a waste of money and my time. But the young woman was very nice at the window.
I came here at 10:30 on July 19th and the people on the speaker were so rude and impatient I didn’t even end up getting anything my boyfriend did get something because he already knew what he wanted so then they made us pull around to the front and we sat there for 30 minutes probably more with a 1 year old screaming in the back seat the only thing we ordered was 1 oreo milkshake and we waited out front for this long
Service: 1
Ordered dozen donuts trash stale and horrible .
Food: 1
This is the best Dunkin I’ve been to in years!! I️ don’t even live in this area. But I️ was Passing through, and they made the iced coffee perfect. The worker was sooo friendly!! Whoever runs this Dunkin needs to run them all.. I️ barely get Dunkin anymore bc the coffee is usually bad and watered down. Not here!! Will be back next time I’m in town.
Food: 5
Service: 5
Love My Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The customer service at this location is always on point. They are nice young people whenever I go with my daughters. The coffee is perfect all the time. I always use this location because they never miss on my coffee. Their donuts are the softest out of any WH location. My daughters love them and also their ice cream and mangonada.
Atmosphere: 5
Food: 5
Service: 5
It is an okay place
Atmosphere: 3
Food: 3
Service: 3
On this visit it was drive-through. This is one of my favorite places for ice coffee. My favorite drink now is Dunkalatte. Service was good and I got through quickly. It can be busy at different times of the day.
Atmosphere: 5
Food: 5
Service: 5
Love their coffee
Atmosphere: 5
Food: 5
Service: 5
I’ve given this location multiple chances, but I’m disappointed every time. The biggest issues are lack of preparation, slow service, and limited selection. They rarely have the food we want ready—whether it’s sausage still thawing or items that take 30+ minutes to prepare. Today, I tried to find substitutes for my kids since sausage would take too long, but what we got was burnt. My kids won’t eat burnt food, and I didn’t have time to wait in line again for a replacement. In the end, I should’ve just waited for the sausage.
On top of that, this location never has the full variety of donut flavors. It’s frustrating to come in hoping for options and leave disappointed. Most of my friends and neighbors feel the same—we’d rather go to the downtown Winter Haven Dunkin’ where the service is faster, food is fresh, and the selection is better.
This could be a great location, but it desperately needs stronger leadership and more attention to quality and customer experience. Until then, this spot is losing business to better-run stores in the area.
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