We came to this location because went to Lego Land and we had a good experience from a location in Clermont.These are some of the ways this establishment dropped the ball:When we order our food. The store was not busy. There was one family already eating and another family waiting for their food. We ordered at Steak Entree (medium) and a Mexican Roll. The steak entree comes with a starter salad.We waited for about 15-20min. No salad. No sushi. No food. We saw 3 families come in after us. After they placed their order and sat down, we see the server bringing out the starter salads. We thought that we would be getting one since we placed our order before the other families that came in after us. No. The server brought the salads to the other families and walked right past my wife and I.The server then brought out meals to the families that came in and ordered after us. I am making an assumption, but several plates looked like the steak entree that we ordered. (Steak, veggies, fried rice, w/ yummy sauce)(This is where it gets weird.)The server brought out a steak entree to a table that seemed to already have all of their food. She was visibly confused. We raised our hand to call her over. My wife explained that the steak entree plate should be ours because we placed our order about 25min ago and we see other tables getting their food before us. She said “oh… hold on… let me see…” still confused. She then brings the plate to another family who sat down after us. The crazy part is there were about 7 people at that table. The server brought the steak entree to one young lady at the table. The rest of the food for that table was not brought out at the same time. The remaining food was brought to that table about 5-10min later. So instead of giving us our food and then bringing the other family their whole order all at once, the server skipped us (again) to bring one plate to one person at the table with a larger party. Not sure if the young lady ate by herself awkwardly or waited until the rest of her party’s food arrived so they could eat together (meaning her food probably cooled down significantly).At this point, my wife had to get up and go to the counter to ask about our order.1st the man said our order was coming up. My wife showed him the time stamp on our receipt, our order number, and pointed to the number of receipts hanging on the cook line.The man at the register said “A lot of people ordered at the same time. The server is getting confused”. Just then, another man walked up to the counter stating that his family is still missing food from their order too.The man at the counter who took my wife’s order turned back and grabbed a steak entree and walked it over to our table. My wife asked about the sushi roll. He responded with “oh” and went back to get the sushi. After bringing the sushi, my wife inquired about the starter salad. Once again the man said “oh” and when back to get our salad.Yay, we finally got our food. The salad and salad dressing was delicious. The Mexican roll was also delicious. The fried rice and veg was ok but didn’t have the same steam heat coming from it as the 1st entree the server skipped over us.The absolute worst part of this whole thing was the steak. It was HORRIBLE. IT was so tough. It was supposed to be to be medium. I don’t know what comes after well done (burnt?). It wasn’t burnt but it definitely wasn’t medium because it was so tough to chew.The 2nd most horrible part of this experience was the nonchalantness of the staff as we tried to communicate our frustrations with them. I am a firm believer (and practitioner) of compensating guests when they do not have a stellar experience. I try to do something small to show that I want to keep my guests coming back. A simple “Our sincerest apologies for making you wait so long. Here is a free appetizer, drink, dessert (something…)” would have turned this whole ordeal around for us.We never got an apology or any acknowledgment of how the staff messed up. That’s the most frustrating part.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hibachi Steak
James Whittemore
Ordered a steak and shrimp tonight. Ordered medium rare. Got home. Opened to 4 pieces of well done steak. Couldn't even eat it.
From Indiana, just stopped by after Legoland and oh man, AMAZING food. I wish this place was next door back home, I would go every week. Prices are on the low for the top quality food they serve. The chicken was served as a full breast. Tender and juicy, top quality steak house tender.Loved everything about it. This is the spot, many blessings for the owner and the employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
Giovani Mendez
An absolute meal that warms the heart and fills you completely. 10/10 would come again!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
RichardTheAwsome
I’m about to buy to this best thing on this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Chicken
nanu
Great staff and always quick with the orders. The food are price good and get great portions of food. Food is delicious and fresh. Highly recommend it for anyone.
Atmosphere: 5
Food: 5
Service: 5
Paola Sanchez
Very disappointed and disgusted this was one of my favorite places to eat until I found a roach when I was about to finish my food! I don’t recommend it. Im never going back to them.
Food: 1
Trenika Henry
I eat here every few weeks. Love the fried rice dishes! My husband loves the hibachi! The staff are always friendly and polite. My order has never been wrong.
I placed an order online for the first time and had it delivered. Everything was so good from the sushi, to the fried rice dish, the noodle dish, dumplings, and the soup was wonderful, everything arrived hot, everything was in really nice containers. Loved it!
Food: 5
Steve Swartz
Excellent portions for the price. Food was tasty. Definitely plan on going back.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Teriyaki Chicken
Makayla
Hidden gem in winter haven, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
T C
Very low quality food. I should have expected this for the prices. You get what you pay for
Dina Farmer
Visited this place right before opening. It's in the Publix shopping center across the street from LEGOLAND. It's a hole in the wall, and I was super concerned when we walked in, and we were the only ones. We quickly were reassured when minutes after we sat down, the place became flooded with people. The food is generous! If you hotel didn't have a beverage cooler I would have taken it with. It was a lot of food. You won't regret it!
We came to this location because went to Lego Land and we had a good experience from a location in Clermont.These are some of the ways this establishment dropped the ball:When we order our food. The store was not busy. There was one family already eating and another family waiting for their food. We ordered at Steak Entree (medium) and a Mexican Roll. The steak entree comes with a starter salad.We waited for about 15-20min. No salad. No sushi. No food. We saw 3 families come in after us. After they placed their order and sat down, we see the server bringing out the starter salads. We thought that we would be getting one since we placed our order before the other families that came in after us. No. The server brought the salads to the other families and walked right past my wife and I.The server then brought out meals to the families that came in and ordered after us. I am making an assumption, but several plates looked like the steak entree that we ordered. (Steak, veggies, fried rice, w/ yummy sauce)(This is where it gets weird.)The server brought out a steak entree to a table that seemed to already have all of their food. She was visibly confused. We raised our hand to call her over. My wife explained that the steak entree plate should be ours because we placed our order about 25min ago and we see other tables getting their food before us. She said “oh… hold on… let me see…” still confused. She then brings the plate to another family who sat down after us. The crazy part is there were about 7 people at that table. The server brought the steak entree to one young lady at the table. The rest of the food for that table was not brought out at the same time. The remaining food was brought to that table about 5-10min later. So instead of giving us our food and then bringing the other family their whole order all at once, the server skipped us (again) to bring one plate to one person at the table with a larger party. Not sure if the young lady ate by herself awkwardly or waited until the rest of her party’s food arrived so they could eat together (meaning her food probably cooled down significantly).At this point, my wife had to get up and go to the counter to ask about our order.1st the man said our order was coming up. My wife showed him the time stamp on our receipt, our order number, and pointed to the number of receipts hanging on the cook line.The man at the register said “A lot of people ordered at the same time. The server is getting confused”. Just then, another man walked up to the counter stating that his family is still missing food from their order too.The man at the counter who took my wife’s order turned back and grabbed a steak entree and walked it over to our table. My wife asked about the sushi roll. He responded with “oh” and went back to get the sushi. After bringing the sushi, my wife inquired about the starter salad. Once again the man said “oh” and when back to get our salad.Yay, we finally got our food. The salad and salad dressing was delicious. The Mexican roll was also delicious. The fried rice and veg was ok but didn’t have the same steam heat coming from it as the 1st entree the server skipped over us.The absolute worst part of this whole thing was the steak. It was HORRIBLE. IT was so tough. It was supposed to be to be medium. I don’t know what comes after well done (burnt?). It wasn’t burnt but it definitely wasn’t medium because it was so tough to chew.The 2nd most horrible part of this experience was the nonchalantness of the staff as we tried to communicate our frustrations with them. I am a firm believer (and practitioner) of compensating guests when they do not have a stellar experience. I try to do something small to show that I want to keep my guests coming back. A simple “Our sincerest apologies for making you wait so long. Here is a free appetizer, drink, dessert (something…)” would have turned this whole ordeal around for us.We never got an apology or any acknowledgment of how the staff messed up. That’s the most frustrating part.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hibachi Steak
Ordered a steak and shrimp tonight. Ordered medium rare. Got home. Opened to 4 pieces of well done steak. Couldn't even eat it.
Atmosphere: 1
Food: 1
Service: 1
Good food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Teriyaki Chicken, Hibachi Chicken
From Indiana, just stopped by after Legoland and oh man, AMAZING food. I wish this place was next door back home, I would go every week. Prices are on the low for the top quality food they serve. The chicken was served as a full breast. Tender and juicy, top quality steak house tender.Loved everything about it. This is the spot, many blessings for the owner and the employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
An absolute meal that warms the heart and fills you completely. 10/10 would come again!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
I’m about to buy to this best thing on this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Chicken
Great staff and always quick with the orders. The food are price good and get great portions of food. Food is delicious and fresh. Highly recommend it for anyone.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed and disgusted this was one of my favorite places to eat until I found a roach when I was about to finish my food! I don’t recommend it. Im never going back to them.
Food: 1
I eat here every few weeks. Love the fried rice dishes! My husband loves the hibachi! The staff are always friendly and polite. My order has never been wrong.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Noodles, Hibachi Steak, Steak, Teriyaki Chicken, Hibachi Chicken
Food is delicious. Orders are always hot, correct, and ready.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles, Hibachi Steak, Hibachi Chicken
Restaurantji Recommends
I placed an order online for the first time and had it delivered. Everything was so good from the sushi, to the fried rice dish, the noodle dish, dumplings, and the soup was wonderful, everything arrived hot, everything was in really nice containers. Loved it!
Food: 5
Excellent portions for the price. Food was tasty. Definitely plan on going back.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Teriyaki Chicken
Hidden gem in winter haven, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Very low quality food. I should have expected this for the prices. You get what you pay for
Visited this place right before opening. It's in the Publix shopping center across the street from LEGOLAND. It's a hole in the wall, and I was super concerned when we walked in, and we were the only ones. We quickly were reassured when minutes after we sat down, the place became flooded with people. The food is generous! If you hotel didn't have a beverage cooler I would have taken it with. It was a lot of food. You won't regret it!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hibachi Chicken