My daughter and i Ordered a couple of soups and sandwiches ate went home in less than 30 minutes we both got violently ill plus the people who work there are not welcoming and very rude. They seem lost and not very competent. We are done with panera. Manager doesn't have any customer service skills either. Hygiene concern as well. Employees not using gloves or hairnets. The tables are dirty the carpet needs replacement i can go on and on and forget the drive through they are slow, rude and you will always get cheated with always something missing or bowls of soups halfway.
Atmosphere: 1
Food: 1
Service: 1
David Jones
Food was amazing and Chase is super cool
Atmosphere: 5
Food: 5
Service: 5
Jennifer Redd
Staff is always so nice !
Atmosphere: 5
Food: 5
Service: 5
Melissa Morales
Always enjoy breakfast here!
Atmosphere: 5
Food: 5
Service: 5
Jordan Cook
I ordered a couple sandwiches and when I got home one of them was a completely different sandwich. Bad for me because it was tuna fish and im a vegetarian. It was supposed to be the Mediterranean veggie sandwich. Kind of upsetting when you have no sandwich to eat that you paid for.
Atmosphere: 1
Food: 1
Service: 2
Steven L
Very delicious. Nice and quiet!
Atmosphere: 5
Food: 5
Service: 5
Jon Pruitt
Panera still has the higher quality fast food . They always have good flavor profiles and a good selection. A little more expensive but you can taste the quality. It's a good occasional stop where I don't have to feel like I'm feeding the kids trash . $56 to feed 4 with two being small kids so it's not cheap but I don't believe people should be eating out all the time for to cost anyway so for me I like it .
Atmosphere: 4
Food: 4
Service: 4
Red Young fly
I got sick 🤢 eating at this restaurant
Rosie Moore
Hygiene Concern at Winter Haven Location
Dear Panera Bread Customer Service,
I am an experienced infection control nurse and would like to bring to your attention a serious hygiene concern I observed today around 2:00 PM at your Winter Haven store. Before placing my order, I went to use the restroom and noticed an older woman employee in a dark hoodie and apron, wearing black sneakers, enter a stall. I observed that after using the toilet, she flushed but did not wash her hands either inside or outside the stall.
Due to this, I left the store and did not place an order. As a professional in infection control, I find this behavior unacceptable, as proper handwashing is essential for food safety and public health. I wanted to bring this to your attention so that appropriate measures can be taken immediately.
Thank you for addressing this concern.
Ray Staley
They can not bake their bagels consistently. They now have frozen dough like Einstein, but they can not produce a finished product like Einstein. One day they are good the next day bad. Why can't they have a good product like Einstein? My guess is that they don't want to be in the bagel business. Their other products are more profitable.
I'm not one to leave a bad review anywhere I go but after 4 visits in a row of either having my food order wrong, missing items or missing toppings, I feel like its needed. The last 4 times we have gone to this location we have had, Missing sandwich twice in a row, missing soup and no chicken on a salad once and then a completely wrong order where we must have received someone else's food entirely. We love getting Panera with soups and sandwich's but after so many issues, I'm not sure I can convince my wife to go anymore.
Atmosphere: 3
Food: 1
Service: 1
all about reviews and more
Welp went to get bagels and we saw roaches crawling the wall behind the bread slicer ughhhhh 2 other customers saw it as well and we all left. None of the workers seemed to care when we all voiced our outrage on this. Never going back.
Carole McKenzie
For Uber orders, please consider packaging Cold Items (Tuna sandwich and fruit cup) VS. Hot items (Soup) in separate Paper bags for delivery. Uber picked up and delivered in 10 minutes total and yet cold items were still sad and sketchy, thanks to hot soup placed on top of cold items in one paper bag. Sandwich bread, lettuce, tomatoes, and fruit cup were all too warm and soggy and smushed, from the heat of the soup cup due to improper packaging.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Presson
Love the lemon scones.
Atmosphere: 4
Food: 5
Service: 3
Smiley
Jeremiah was so sweet. And gave me my free pastry for my birthday 😄
My daughter and i Ordered a couple of soups and sandwiches ate went home in less than 30 minutes we both got violently ill plus the people who work there are not welcoming and very rude. They seem lost and not very competent. We are done with panera. Manager doesn't have any customer service skills either. Hygiene concern as well. Employees not using gloves or hairnets. The tables are dirty the carpet needs replacement i can go on and on and forget the drive through they are slow, rude and you will always get cheated with always something missing or bowls of soups halfway.
Atmosphere: 1
Food: 1
Service: 1
Food was amazing and Chase is super cool
Atmosphere: 5
Food: 5
Service: 5
Staff is always so nice !
Atmosphere: 5
Food: 5
Service: 5
Always enjoy breakfast here!
Atmosphere: 5
Food: 5
Service: 5
I ordered a couple sandwiches and when I got home one of them was a completely different sandwich. Bad for me because it was tuna fish and im a vegetarian. It was supposed to be the Mediterranean veggie sandwich. Kind of upsetting when you have no sandwich to eat that you paid for.
Atmosphere: 1
Food: 1
Service: 2
Very delicious. Nice and quiet!
Atmosphere: 5
Food: 5
Service: 5
Panera still has the higher quality fast food . They always have good flavor profiles and a good selection. A little more expensive but you can taste the quality. It's a good occasional stop where I don't have to feel like I'm feeding the kids trash . $56 to feed 4 with two being small kids so it's not cheap but I don't believe people should be eating out all the time for to cost anyway so for me I like it .
Atmosphere: 4
Food: 4
Service: 4
I got sick 🤢 eating at this restaurant
Hygiene Concern at Winter Haven Location
Dear Panera Bread Customer Service,
I am an experienced infection control nurse and would like to bring to your attention a serious hygiene concern I observed today around 2:00 PM at your Winter Haven store. Before placing my order, I went to use the restroom and noticed an older woman employee in a dark hoodie and apron, wearing black sneakers, enter a stall. I observed that after using the toilet, she flushed but did not wash her hands either inside or outside the stall.
Due to this, I left the store and did not place an order. As a professional in infection control, I find this behavior unacceptable, as proper handwashing is essential for food safety and public health. I wanted to bring this to your attention so that appropriate measures can be taken immediately.
Thank you for addressing this concern.
They can not bake their bagels consistently. They now have frozen dough like Einstein, but they can not produce a finished product like Einstein. One day they are good the next day bad. Why can't they have a good product like Einstein? My guess is that they don't want to be in the bagel business. Their other products are more profitable.
Restaurantji Recommends
I'm not one to leave a bad review anywhere I go but after 4 visits in a row of either having my food order wrong, missing items or missing toppings, I feel like its needed. The last 4 times we have gone to this location we have had, Missing sandwich twice in a row, missing soup and no chicken on a salad once and then a completely wrong order where we must have received someone else's food entirely. We love getting Panera with soups and sandwich's but after so many issues, I'm not sure I can convince my wife to go anymore.
Atmosphere: 3
Food: 1
Service: 1
Welp went to get bagels and we saw roaches crawling the wall behind the bread slicer ughhhhh 2 other customers saw it as well and we all left. None of the workers seemed to care when we all voiced our outrage on this. Never going back.
For Uber orders, please consider packaging Cold Items (Tuna sandwich and fruit cup) VS. Hot items (Soup) in separate Paper bags for delivery. Uber picked up and delivered in 10 minutes total and yet cold items were still sad and sketchy, thanks to hot soup placed on top of cold items in one paper bag. Sandwich bread, lettuce, tomatoes, and fruit cup were all too warm and soggy and smushed, from the heat of the soup cup due to improper packaging.
Atmosphere: 1
Food: 1
Service: 1
Love the lemon scones.
Atmosphere: 4
Food: 5
Service: 3
Jeremiah was so sweet. And gave me my free pastry for my birthday 😄
Atmosphere: 5
Food: 5
Service: 5
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