Pizza Hut
721 3rd St SW, Winter Haven
(863) 294-8715
Recent Reviews
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20 minutes for an order pick up that was placed online. Need to be more efficient with time
Service: 1
Every time I come to this restaurant, the wait is extremely long and there are always many people waiting. The staff member at the counter never seems to know where the order is.
Even when the order is ready, they make you wait even longer, which causes the food to get cold by the time you receive it. The organization is very poor, and the overall service is frustrating.
It feels unfair to pay for such a bad service experience. Customers deserve better communication, better organization, and food served hot.
Pizza was cooked to order. It was fresh and warm when picked up. Would order again.
Atmosphere: 5
Food: 5
Service: 5
Great pizza!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Came to pick up pizza 15 mins after said time to be done assuming it was busy because app never updated yet pizza still not done no apologies just it will be another 15 or 20 mins . I completely understand busy but atleast update your customers. Ridiculous to show up and still have to wait. Not even an apology but honestly it would not even matter at this point
Service: 1
We get this every Friday, for pizza Friday! Always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Boneless Wings, Meat Lovers Pizza
Pizza cheese and pepperoni thin crust was terrible was like cardboard
Atmosphere: 3
Food: 2
Service: 5
Order from this location a couple of times a week. Today's pizza was not good. I guess everyone has an off day. Normally it is pretty good.
Atmosphere: 3
Food: 2
Service: 3
Pizza is good but took so long. During the weekends, we ordered on the online but had to wait an hour just because lack of workers inside. We Just Wanted The Pizza, not the STAKE. Come on.
Atmosphere: 3
Food: 4
Service: 3
Best wings out
Restaurantji Recommends
Do not order on a Tuesday if you want to quality food because apparently that’s when they have a special and they are rushed and your food reflects it. Other than that, it’s pretty good. It bothers me that they beg for tips when you check out even if you’re placing an order online to pick up, they say support our team members and give them a tip for their good work. Here’s an idea, They agreed to work for a certain amount of money per hour. Why are you begging customers to tip them more before you even get your food? If I tip and I come home and I see bubbles in my pizza and I getting my tip back no they keep that. It bothers me that even when checking out, they have a tip jar there they are takeout only Establishment. There is no dining in why are they begging for tips?. I understand tips for delivery drivers but that’s the whole point of carryout service and each time I order food online there’s a three selections 15% 18% 20% that they want me to tip the people who agree to work for a certain amount with the expectations so because if I don’t tip, are they gonna make my food crapier I’m thinking.
Atmosphere: 5
Food: 3
Service: 4
Pizza was warm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Fast, hot & fresh! Ordered 5 large pizzas at the last minute for a family gathering after a funeral. They were ready on time & served with a smile. It's take out only so no atmosphere to rate, but the front counter area looked clean.
Food: 5
Service: 5
Delivery was 20 minutes late! No one will answer the phone!
Atmosphere: 1
Food: 4
Service: 1
Really great staff. Gene is very kind and knowledgeable about the offers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
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