Sandy's Castle Restaurant at The Beach Retreat

They closed the restaurant and never notified us. We showed up for our reservation with our two young kids and had no idea we wouldn't be able to eat. I understand things happen, but communication is key and we could have made other arrangements if we had known.

The seating took forever. Totally unorganized.

Service: 1

We're staying at the beach resort and came here for dinner on our first night. Very laid back environment, great food and a good play area. The pineapple upside down cake was phenomenal! Trying breakfast tomorrow. Will do a different review for that.

Update: after doing two breakfast runs, the first one was great but the second morning was not so great customer service. Had to wait for everything, drinks, food bill. So I guess it depends on the day of the week and server you get.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Mojo Chicken

Went to the location 2 days in a row for the resort provided breakfast. I want to give a great thanks to Abigail and Jonathan.Abigail was wonderful as she had the same name as my wife and daughter! What a coincidence. Abigail was very friendly and was prompt with any of our needl. Abigails run the world lol.Jonathan on day 2 was full of conversation and was extremely welcoming. We learned a lot about Winter Haven and the area from him. Jonathan made a great impression and is an asset to the location. I hope you get waited on by Jonathan. Jonathan alone is a reason to come back. He was attentive and was prompt with any of our needs.We will come back! Thank you Legoland and Sandy Castle Restaurant!!!

Atmosphere: 5

Food: 5

Service: 5

We went to Sandy's before we met friends who were staying there. They highly spoke of a waitress, Abigail K. so we went to eat. Abigail was an amazing server, smiled, courteous, and an amazing personality, which I have to say was wasted on the Sandy's restaurant, she needed to be in a fine dining establishment. It was empty, the drinks abysmal, the food over priced for how disgusting it was. First of all I ordered a plate of nachos and chips, for $10, devoid of anything, so requested sour cream and guacamole, which Abby very graciously brought us on request. My husband ordered the MOJO grilled chicken for $20, which was best described as mediocre, "blah, no taste" and certainly not worth $20. The experience was horrible, and unfortunately I won't divulge my friends who felt awful about our experience. All I can offer as advice to management is don't waste great server's, like Abigail, in a restaurant that clearly has nothing to offer.I would also like to add, that the drinks we ordered, a Pinot Grigio, served in a small plastic cup, was definitely not worth it. And I went back to the bar for the cocktail my husband ordered, and was deliberately ignored, not even asked why I was there, and when I was acknowledged, and complained that the drink tasted as though it had no alcohol in, was given an attitude by the bartender!!! Please, no one needs this at that price!!!!!

Atmosphere: 2

Food: 2

Service: 5

Stayed at this resort for 10 days , morning staff is great , dinner staff is trash , horrible, food is disgusting 🤮….. water is tap water , sweet tea tastes like it was a week old , steak had absolutely no flavored drenched is oil , so gross , hamburger super greasy no flavor in the meat , only thing I liked there was Cuban sandwich smh

Stayed at this resort for 10 days , morning staff is great , dinner staff is trash , horrible, food is disgusting ?….. water is tap water , sweet tea tastes like it was a week old , steak had absolutely no flavored drenched is oil , so gross , hamburger super greasy no flavor in the meat , only thing I liked there was Cuban sandwich smh

I recently had the pleasure of getting breakfast at a restaurant where JANIS provided exceptional service! Her attention to detail and warm personality truly made the experience unforgettable. I highly recommend this Breakfast and suggest requesting Janis as your server for a truly outstanding dining experience!

Atmosphere: 5

Food: 4

Service: 5

Stayed at this resort for 10 days , morning staff is great , dinner staff is trash , horrible, food is disgusting ?….. water is tap water , sweet tea tastes like it was a week old , steak had absolutely no flavored drenched is oil , so gross , hamburger super greasy no flavor in the meat , only thing I liked there was Cuban sandwich smh

Terrible foodTerrible serviceOne star for nice kids area

Are there twice for the breakfast buffet. Extremely busy and crowded. It's not actually a breakfast buffet! The server brought a platter to our table, as my family has varying dietary needs I asked for other things that were not on the standard buffet and our server was so visibly frustrated every time I asked him to get something. I would have loved to have gotten it myself but like I said it's not a buffet your server has to bring every single thing to you whether that is jelly, ketchup, sugar, tea, etc. The next day I ordered to go so I wouldn't have to deal with it an overstressed overworked server and they forgot close to half of what I asked for up front. I just felt like I was bothering everybody. If it's their design that it's not a buffet and you're still tipping the server, the server shouldn't roll their eyes at you when you ask for jelly to put on your biscuit or what kind of cereals they have for your kid.

Rose was a doll we had her for breakfast as well...only good thing about that place was her Sandy's does not offer non pork products which I thought was not right also they advertise they do dinner but you can't take away dinner you have to take away from their lunch menu...which sucked and it was limited order..I was forced to go eat it there not wanting to and what I didn't finish I took it with me back.. like seriously ?The amores fireplace was a joke they said it stared at 700pm by 700pm no one came with no explanation...they need to get there act together

Pro: Breakfast is excellent. They serve family style. Con: 20-30 minute wait to be seated for breakfast. That is around the 8:30-9:00am time frame.

The staff here was so nice, friendly, entertaining and helpful. The meals here were so much more relaxing than the madhouse across the street. Quality of food was very good as well. Our granddaughter could not get enough of the scrambled eggs each morning. Our grandson favored the pancakes, but liked everything, except the pancakes. They also had cereal, yogurt, fresh fruit, milk, etc that they will bring you. We really liked it as well. And they Lego sandcastle play area was awesome.

The rides in the park are horrible need a lot of maintenance and they ride as if they were a county fair not smooth ride at all!!! The waterpark I wouldn’t even consider it a water park very small. Rapids waterpark in West Palm Beach is better and bigger. The theme park needs lots of maintenance everything looks faded in old does not make you feel like a fantasy world as if you You were in Disney. The hotel room was very small the elevator in the hotel was horrible. The staff in the hotel Are no help at all.Don’t waste your money go to another park any other park not Legoland worst park and resort ever created