Went inside and waited over 20 minutes for 2 drinks, 3 people who came in after me had already gotten their orders and when I asked one of the workers about it all they could say was they were backed up and there was still 2 more people ahead of me. Will never come back to this Starbucks again!
Service: 1
Over Flow
Had a horrible experience with a supervisor named Kim. The drive thru staff stole cash. I paid for a friend behind me on my card (both transactions went through, I checked my account). And when they pulled up they took my friends cash and didn't say anything about it. When we confronted the staff about this, KIM laughed in my face and said "its probably an accident it HAPPENS ALL THE TIME." This is lunacy. I can't imagine how many times I've paid for random people behind me, only for them to have their money stolen, as well.
This is shameful.
Atmosphere: 1
Food: 1
Service: 1
Roxanne Owens
I was there in red cup day and while I was being handed my drink the lid came off and the drink had spilled on me and it got on my car. I was not offered an apology they just said they would give me napkins. Normally I would be alright and just gone home and cleaned up. But in this case I was dressed in my scrubs for work and I was running a bit behind. I was also shocked that I had to ask if I get a red cup after I ordered a holiday drink. I know it was a crazy busy day but an apology goes a long way. I have unfortunately made the decision that I am not going back to this location.
Service: 1
Allyshea Weekly
Chey you have a huge attitude problem with customers asking basic questions. Find a job more suitable for you.
CJ Solt
Stopped in for some drinks, everyone was more interested in having a conversation that carried on forever, finally I asked if my drinks were ready and they said oh no we didn’t even start it. Meanwhile customers are waiting and they could care less!! They also said no manager was there to voice my complaint. Ridiculous!!
Teresa Jaimes
Delicious drinks and delicious food
Atmosphere: 5
Food: 5
Service: 5
Mandy Leigh
Today 6:00pm 10/16/24 went through drive up window ordered non dairy matcha with cold foam plus paid $1.49 for extra cold foam on the side, they barely put any cold foam in cup forgot cookie crumbles then I popped back inside to ask for more cold foam Starbucks team member girl was immediately rude to me not friendly like all other Starbucks just because I asked for what I paid for. Even the manager wasn’t very friendly she did resolve matter but the whole ordeal made us feel very uncomfortable, so unnecessary. Not the Starbucks way, unlike the other hundreds of other Starbucks we have been to, never been given an issue. Starbucks employee slamming metal cup around telling me that she was told not to give extra cold foam, like get real. Even the app has a selection to get EXTRA cold foam for the same price. Just give me what I paid for and if you don’t like your job get another because Starbucks is for the kind hearted. Have a better day!!
Atmosphere: 1
Food: 1
Service: 1
Michael
Completely average Starbucks. Nothing to rave about or overly rant about. Average service, average wait time... typical stale employees
Atmosphere: 3
Food: 3
Service: 3
hao nguyen
As a local, I frequently visit this location but the past several visits I’ve been so disappointed in the quality. Between the over roasted coffee and the lack of supplies my order always comes out wrong. My once daily luxury has changed to disappointment. Please work on providing quality drinks, having to travel across town to receive my correct drink order is not ideal.
Atmosphere: 2
Food: 2
Service: 2
Robert
Extremely poor customer service. Corporate needs to look after this location. Never coming here again
Great service and speed. First time trying d3 pumpkin coffee and I loved it
Atmosphere: 5
Food: 5
Service: 5
Rudy Working
Best matcha chai latte. Thanks Ireland.
marissa aquino
For this to be a Starbucks with bad customer service on a very busy street is very disturbing! Even down to me ordering a bagel with cream cheese they gave it to me very cold and it was not pleasant at all. I’m paying good money for my Starbucks also leaving a tip for the one time that my drink actually came out good But the customer service for this being a Starbucks is horrible. I would rather go to Dunkin’ Donuts or make my drinks on my own. Also, I pulled up to Starbucks about 45 minutes before they close on the drive-through and they completely ignored me. I went around multiple times and the lady at the drive-through literally looked at me and just completely ignored me. I think that was cool that I still pulled up with time I worked the night shift and wanted a coffee before I clock into work and I couldn’t even do that. If there was an option for negative stars, I would definitely choose that
Bu O'Reilly
Coffee Coffee you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Extra Caramel Frappe and Toasted Grill Cheese
Went inside and waited over 20 minutes for 2 drinks, 3 people who came in after me had already gotten their orders and when I asked one of the workers about it all they could say was they were backed up and there was still 2 more people ahead of me. Will never come back to this Starbucks again!
Service: 1
Had a horrible experience with a supervisor named Kim. The drive thru staff stole cash. I paid for a friend behind me on my card (both transactions went through, I checked my account). And when they pulled up they took my friends cash and didn't say anything about it. When we confronted the staff about this, KIM laughed in my face and said "its probably an accident it HAPPENS ALL THE TIME." This is lunacy. I can't imagine how many times I've paid for random people behind me, only for them to have their money stolen, as well.
This is shameful.
Atmosphere: 1
Food: 1
Service: 1
I was there in red cup day and while I was being handed my drink the lid came off and the drink had spilled on me and it got on my car. I was not offered an apology they just said they would give me napkins. Normally I would be alright and just gone home and cleaned up. But in this case I was dressed in my scrubs for work and I was running a bit behind. I was also shocked that I had to ask if I get a red cup after I ordered a holiday drink. I know it was a crazy busy day but an apology goes a long way. I have unfortunately made the decision that I am not going back to this location.
Service: 1
Chey you have a huge attitude problem with customers asking basic questions. Find a job more suitable for you.
Stopped in for some drinks, everyone was more interested in having a conversation that carried on forever, finally I asked if my drinks were ready and they said oh no we didn’t even start it. Meanwhile customers are waiting and they could care less!! They also said no manager was there to voice my complaint. Ridiculous!!
Delicious drinks and delicious food
Atmosphere: 5
Food: 5
Service: 5
Today 6:00pm 10/16/24 went through drive up window ordered non dairy matcha with cold foam plus paid $1.49 for extra cold foam on the side, they barely put any cold foam in cup forgot cookie crumbles then I popped back inside to ask for more cold foam Starbucks team member girl was immediately rude to me not friendly like all other Starbucks just because I asked for what I paid for. Even the manager wasn’t very friendly she did resolve matter but the whole ordeal made us feel very uncomfortable, so unnecessary. Not the Starbucks way, unlike the other hundreds of other Starbucks we have been to, never been given an issue. Starbucks employee slamming metal cup around telling me that she was told not to give extra cold foam, like get real. Even the app has a selection to get EXTRA cold foam for the same price. Just give me what I paid for and if you don’t like your job get another because Starbucks is for the kind hearted. Have a better day!!
Atmosphere: 1
Food: 1
Service: 1
Completely average Starbucks. Nothing to rave about or overly rant about. Average service, average wait time... typical stale employees
Atmosphere: 3
Food: 3
Service: 3
As a local, I frequently visit this location but the past several visits I’ve been so disappointed in the quality. Between the over roasted coffee and the lack of supplies my order always comes out wrong. My once daily luxury has changed to disappointment. Please work on providing quality drinks, having to travel across town to receive my correct drink order is not ideal.
Atmosphere: 2
Food: 2
Service: 2
Extremely poor customer service. Corporate needs to look after this location. Never coming here again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice quiet place
Atmosphere: 5
Food: 5
Service: 5
Great service and speed. First time trying d3 pumpkin coffee and I loved it
Atmosphere: 5
Food: 5
Service: 5
Best matcha chai latte. Thanks Ireland.
For this to be a Starbucks with bad customer service on a very busy street is very disturbing! Even down to me ordering a bagel with cream cheese they gave it to me very cold and it was not pleasant at all. I’m paying good money for my Starbucks also leaving a tip for the one time that my drink actually came out good But the customer service for this being a Starbucks is horrible. I would rather go to Dunkin’ Donuts or make my drinks on my own. Also, I pulled up to Starbucks about 45 minutes before they close on the drive-through and they completely ignored me. I went around multiple times and the lady at the drive-through literally looked at me and just completely ignored me. I think that was cool that I still pulled up with time I worked the night shift and wanted a coffee before I clock into work and I couldn’t even do that. If there was an option for negative stars, I would definitely choose that
Coffee Coffee you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Extra Caramel Frappe and Toasted Grill Cheese
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