Went to the Wendy’s on Cypress Gardens Blvd in Winter Haven, FL. It used to be that when you got a baked potato, it filled the tray, as well as the stomach. Apparently, based on tonight’s meal, those days are long gone. What I got for my $5 was an overcooked tennis ball size potato with 2 small greasy pieces of bacon on it. I paid for extra cheese sauce too. I hate to see what the regular amount would be. When I got my order, they gave me a flimsy plastic spoon to eat with. When I requested a knife and a fork, I was told they had none. They also did not have any salt. She did give me several packets of pepper in case I wanted to add that. We went to this Wendy’s because the one by my residence is really awful. This one ranks up there with the one near me.
Atmosphere: 1
Food: 1
Service: 1
Sheryn Kenyon
Employees were nice and food was good. Have had pur food messed up a few times so just check it before you leave. Inside tables were clean and inviting while waiting for order and would dine in in the future.
Atmosphere: 4
Food: 4
Service: 4
Lyric Ramos
If I could give 0 that’s what I would give. I wait in line to pay for 15 minutes then they told us to pull up and they will bring it out waited for another 10 minutes. Come back to the window because I’m pretty sure they forgot and they tell me that they hadn’t made my order because they have no more nuggets. If that’s the case why wasn’t I aware of this before. Finally gives me my order and what do you know it’s completely WRONG. July 18 2025 at 12:07 just so they know who was on shift.
Service: 1
Matthew Carroll
Don’t go to this Wendy’s, they will put mayo on your burger even if you tell them you are allergic to it.
Yamilette Ortiz
Found a plastic piece inside of my potatoe and the manager only said...ok. thank you
Atmosphere: 4
Food: 1
Service: 3
Julian Perea
Can't get anyone to answer the phone. Advice to customers, Dont order anything unless your going to check your order before you leave to make sure its right. They want the paycheck but can't make the food that on the menu, literally no special instruction. Order a Jr bacon cheese burger and get a cheese burger. God forbid you inform them of any allergies. Check your orders people... Do better Wendy's!
Atmosphere: 1
Food: 1
Service: 1
Alex Toye
I went there after a day at Legoland with my family to eat. I ordered a number 10 but the cashier rang up a 10 piece nugget meal. She had a fake AirPod in her ear so maybe it’s why she couldn’t hear well. Instead of apologizing she called a manager over to say I told her the wrong order. When I tried to explain myself the manager told me to calm down. So rude. Worst customer service I’ve ever had. Do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Shawn Fain
Everytime I go there, the wait time is atrocious!
Na'Shay Curry
Went through the drive thru, convenience and quick. Food was fresh and made correctly.
Atmosphere: 5
Food: 5
Service: 5
alex delgado
10:30 nobody takes order waited 20 minutes drove up to the window where you pay and staff members standing there so I honk my horn short young chubby girl opens the windows and I ask is anyone taking orders her responsewas we are short staffed and closed at 10 , no sign was up they were closed. Horrible, not the only thing other times I've gone employees smell like weed, not sure what's the deal with management
Stopped by in drivethru to try the thin mint frosty. Ordered 2 junior sizes. She said that it would be a dollar more. Which i said was fine. She charged me $7 for both. Which makes then $3.50 each including tax. Did not give me a receipt. A couple days later we wanted to try the chocolate version. So i ordered them online. For 2 medium size thin mint frosties, it was $7.50 including tax. So tell me why i paid $7 for 2 juniors. How many people a day do they steal $2 from. I imagine they could make a lot depending on how many people they do this to.
Tim Luhring
They're a bit slow for "fast food" but the food was ok. If you're dining in be prepared for endless buzzers and alarms from the food preparation; it seemed to me the cooks don't know how to shut them off
Atmosphere: 1
Food: 3
Service: 2
Miguel Medina
Terrible terrible spot. I just moved into the area and have gone here about two or three times every time I go the order is incorrect with the wrong items and the customer service here is horrible.
Atmosphere: 1
Food: 1
Service: 1
Kierra A
Worker there by the name of saquana has terrible customer service, gives attitude through the speaker as if she doesn’t want to take your order. She needs to be retrained, & trained how to cook the food & give people fresh food instead of stale.
Atmosphere: 1
Food: 1
Service: 1
Rosalyn Tissier
Will not go back. The food is a joke... Total waste of your money...
Went to the Wendy’s on Cypress Gardens Blvd in Winter Haven, FL. It used to be that when you got a baked potato, it filled the tray, as well as the stomach. Apparently, based on tonight’s meal, those days are long gone. What I got for my $5 was an overcooked tennis ball size potato with 2 small greasy pieces of bacon on it. I paid for extra cheese sauce too. I hate to see what the regular amount would be. When I got my order, they gave me a flimsy plastic spoon to eat with. When I requested a knife and a fork, I was told they had none. They also did not have any salt. She did give me several packets of pepper in case I wanted to add that. We went to this Wendy’s because the one by my residence is really awful. This one ranks up there with the one near me.
Atmosphere: 1
Food: 1
Service: 1
Employees were nice and food was good. Have had pur food messed up a few times so just check it before you leave. Inside tables were clean and inviting while waiting for order and would dine in in the future.
Atmosphere: 4
Food: 4
Service: 4
If I could give 0 that’s what I would give. I wait in line to pay for 15 minutes then they told us to pull up and they will bring it out waited for another 10 minutes. Come back to the window because I’m pretty sure they forgot and they tell me that they hadn’t made my order because they have no more nuggets. If that’s the case why wasn’t I aware of this before. Finally gives me my order and what do you know it’s completely WRONG. July 18 2025 at 12:07 just so they know who was on shift.
Service: 1
Don’t go to this Wendy’s, they will put mayo on your burger even if you tell them you are allergic to it.
Found a plastic piece inside of my potatoe and the manager only said...ok. thank you
Atmosphere: 4
Food: 1
Service: 3
Can't get anyone to answer the phone. Advice to customers, Dont order anything unless your going to check your order before you leave to make sure its right. They want the paycheck but can't make the food that on the menu, literally no special instruction. Order a Jr bacon cheese burger and get a cheese burger. God forbid you inform them of any allergies. Check your orders people... Do better Wendy's!
Atmosphere: 1
Food: 1
Service: 1
I went there after a day at Legoland with my family to eat. I ordered a number 10 but the cashier rang up a 10 piece nugget meal. She had a fake AirPod in her ear so maybe it’s why she couldn’t hear well. Instead of apologizing she called a manager over to say I told her the wrong order. When I tried to explain myself the manager told me to calm down. So rude. Worst customer service I’ve ever had. Do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Everytime I go there, the wait time is atrocious!
Went through the drive thru, convenience and quick. Food was fresh and made correctly.
Atmosphere: 5
Food: 5
Service: 5
10:30 nobody takes order waited 20 minutes drove up to the window where you pay and staff members standing there so I honk my horn short young chubby girl opens the windows and I ask is anyone taking orders her responsewas we are short staffed and closed at 10 , no sign was up they were closed. Horrible, not the only thing other times I've gone employees smell like weed, not sure what's the deal with management
Atmosphere: 1
Service: 1
Restaurantji Recommends
Stopped by in drivethru to try the thin mint frosty. Ordered 2 junior sizes. She said that it would be a dollar more. Which i said was fine. She charged me $7 for both. Which makes then $3.50 each including tax. Did not give me a receipt. A couple days later we wanted to try the chocolate version. So i ordered them online. For 2 medium size thin mint frosties, it was $7.50 including tax. So tell me why i paid $7 for 2 juniors. How many people a day do they steal $2 from. I imagine they could make a lot depending on how many people they do this to.
They're a bit slow for "fast food" but the food was ok. If you're dining in be prepared for endless buzzers and alarms from the food preparation; it seemed to me the cooks don't know how to shut them off
Atmosphere: 1
Food: 3
Service: 2
Terrible terrible spot. I just moved into the area and have gone here about two or three times every time I go the order is incorrect with the wrong items and the customer service here is horrible.
Atmosphere: 1
Food: 1
Service: 1
Worker there by the name of saquana has terrible customer service, gives attitude through the speaker as if she doesn’t want to take your order. She needs to be retrained, & trained how to cook the food & give people fresh food instead of stale.
Atmosphere: 1
Food: 1
Service: 1
Will not go back. The food is a joke...
Total waste of your money...
Food: 1
Service: 5
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