Bruster's Real Ice Cream

2822 Old Dawson Rd, Albany
(229) 639-4500

Recent Reviews

Sort by
Movnsylence

I come here at least once a week. I stopped by on 2/1 and purchased three pints; 1- mint chocolate, 1-butter pecan and 1- cookie dough. The butter pecan had no pecans and tasted like straight vanilla and the mint chocolate had a pink tint in the middle of the pint but it was awful. I didn't attempt to try the cookie dough. Something was off with this ice cream because it has never not tasted great.

Food: 1

Mary Young

Best butter pecan I've ever had. Big, whole pecans and creamy ice cream. The servers always have a smile.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle, Butter Pecan

Chris89 Moore

Low review Only for the fact that they were out of almost everything. But what got me was shakes are made with ice cream and ice cream was all they had. I have worked in the food industry and we would go get what was needed to make it work from local stores. I'm no shake professional but pretty sure shakes are made from milk and ice cream. I may be wrong but a little sad that the only decent ice cream place around couldn't even do a shake

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Orange Sorbet

sam johnson

Service is so slow

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Strawberry, Waffle

Gena S

Ice cream is homemade and D-D-delish!! IDK what was better, the one with peanut butter or the salted caramel.

Atmosphere: 5

Food: 5

Service: 5

April Davis

On August 19, 2024, I parked and walked up to the window. when I got someone to look at me after for them Serve the drive through. A Young woman came to the window came to the window, and pointed to a handwritten. A tiny sign hand written saying window closed must use drive through. I found this to be very rude and considerate and not the equality of service.. I walked away deciding.I did not need ice cream from this place.

Service: 1

Tomaneisha Mincey

I gave them a 3/5 simply because 2 days ago I was eating my delicious ice cream that I’d been craving for a week. The more I ate the better it got, until I ran across a piece of rubber or glue like material inside of my ice cream. I called the store to speak with a manager and all I could hear was laughter and playing. The manager was not in so I asked for a call back. Still no call back. Kind of had me sick to my stomach and I had to throw the rest of my ice cream away.

Atmosphere: 5

Food: 1

Service: 5

sandy fuentes

The most amazing ice cream I have ever had.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Orange Sorbet, Chocolate Peanut Butter Chip, Cake Batter, Cookies & Cream Ice Creamcake, Banana Split, Birthday Cake, Strawberry Cheesecake, Sea Salt Caramel Toffee, Cookie Dough Ice Cream, Strawberry, Chocolate Chip Cookie Dough, Butter Pecan, Crunch Blast, Sundaes

Charles Freeman

The ice cream was GREAT! The Service was EXCEPTIONAL! We were quite surprised tonight when we placed our order this evening. Not sure of the young man who took our order - but HUGE THANK YOU!!!

Atmosphere: 5

Food: 5

Service: 5

Aurora Gadea

Everyone always so friendly; I enjoy going

Atmosphere: 5

Food: 5

Service: 5

Tuan Le

They had many employees on the line and they weren't very efficient although they were extremely friendly!! The ice cream came out good and the kids enjoyed it! The price was not bad at all considering how much ice cream they had gotten, roughly came out to a dollar a scoop or so! Parking is not great because they are in a tiny plaza and the drive-thru usually has a line so efficiency of serving orders would be essential to moving customers out.

Atmosphere: 5

Food: 5

Service: 4

L T

Key Lime Pie is my favorite flavor. And of course… I have to have a Dino cookie too with every order of ice cream.

Well…yesterday I picked up a pint of Key Lime Pie and ordered a Dino cookie. After the young man handed me the bag… I took one look at my cookie and saw a portion of the bottom missing.
I looked up at the young man and gave him a look.

He asked what’s wrong? I said I don’t have a whole Dino cookie. The look I gave him would have easily caused unfavorable customer service yet he gave me and my daughter an award winning smile and replaced the cookie.

I always get good customer service at this location.

However…it was Ben who made the customer service great on this day!

Atmosphere: 5

Food: 5

Service: 5

Donald Smith

Poor excuse for a milkshake

Adam B.

Best ice cream around

Atmosphere: 5

Food: 5

Service: 5

Angela Peters

Great Birthday deals? Delicious Ice Cream!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

Loading...