I want to give a shout out to Mike! Me and my daughter stopped in after going to the aquarium across the road to find something to eat as it was after lunch! Well they did not have a lot of food choice, but hey They are an ice cream shop! But Mike was sitting in a chair off to the side when we walked in and he got up immediately and started talking to us like we had known each other our whole lives! It was awesome! He was very friendly and he is very knowledgeable of the area and even though did not get anything at that time, he took his time to help us find a place to get some really good food. So after eating guess where went back to, you got it- Cool Scoops to get my daughter some ice cream, I thanked Mike for all his help being I was not familiar with the area. We talked for a while and more customers started coming in and he did not just treat us with this kindness but every customer that came in. I wish I could have met his brother Eric. And most importantly my daughter loved the ice cream so much we went back a second time before we left.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Christina Ricketson
Mike did an Excellent job serving our large family! He was polite and went above and beyond to make sure we had everything we needed! The ice cream was Delicious, the atmosphere was cool and relaxing!Highly Recommend! Will come again!Kid-friendliness: The TV was playing old school Mickey Mouse on Disney! Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Cotton Candy, Cookies 'N Cream, Salted Caramel Waffle Cone, Waffle Cone, Chili Hot Dogs
Jackelyn Pagan
Delicious ice cream and awesome service!
Atmosphere: 5
Food: 5
Service: 5
Michael Mcwaters
It was a nice place and the ice cream was
Atmosphere: 4
Food: 4
Service: 4
Patricia Bates
Great experience Mike was truly amazing and told us a bit about some of flint river history and told us how to get to the zoom very friendly and I can not wait to come.back next time.im in Albany!!!
If you're in the area, definitely go here for ice cream. My family and I came in to get ice cream after our day at the aquarium and park. It's a pretty cool place with really awesome and kind people.
Atmosphere: 5
Food: 5
Service: 5
Zekia Greene
From the moment my family and I stepped through the door the customer service was outstanding. Mike was nothing less of extraordinary and made sure my family was VERY comfortable ! Besides the amazing customer service the food was just as amazing. This was our first experience and will not be our last!
Atmosphere: 5
Food: 5
Service: 5
Chaquitia Hilliard
On an outing with family visiting the flint aquarium and found cool scoops on the way out of Albany. We walk in and from the start we felt like we were the only one there. The hospitality was great! Mike made me and my family feel like we were his family! I ordered the loaded Chilli cheese and my daughter order the loaded Chilli cheese dog and of course my grandbaby got ice cream with M'Ms. Let me tell you! The food was everything! When you have a chance go visit Cool scoops and give a shot out to Mike for me! Best experience ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Hot Dogs
Chelsie Mccullough
This experience was absolutely incredible!! Michael was so full of life and very inviting. The food was top tier and the prices were great. Definitely worth it. Thank you Michael!!
La'Mya Williams
Amazing customer service and amazing food. The environment was very welcoming. The ice cream is also marvelous. Michael was very helpful with his service. Will definitely be back!
AWESOMENESS! Mike has the best customer service by far! Very personal with customers and friendly. Of you want a great family experience and good ice cream and hotdogs ? stop by Cool Scoops.
Ariunna M.
OUTSTANDING customer service !!!! OUTSTANDING EVERYTHING !!!! Michael was the best he was very patient very helpful the food was bussin bussin lol JUST AN AMAZING SERVICE OVERALL!!!! GREAT PRICES i 10/10 HIGHLY RECOMMEND!!!!!
Rowan Young-Diddle
Been there 2 times during open hours and they were closed
Soraya Djadjo
Friendly, courteous, patient staff. Wide variety of flavors to choose from. Will definitely go there again.
Lisa Holmes
Visited yesterday from Midway Fl. Husband and I had a hot dog, Chilli dog, nachos and strawberry cream ice cream. Everything was good and service was great! We hope to visit again!
I want to give a shout out to Mike! Me and my daughter stopped in after going to the aquarium across the road to find something to eat as it was after lunch! Well they did not have a lot of food choice, but hey They are an ice cream shop! But Mike was sitting in a chair off to the side when we walked in and he got up immediately and started talking to us like we had known each other our whole lives! It was awesome! He was very friendly and he is very knowledgeable of the area and even though did not get anything at that time, he took his time to help us find a place to get some really good food. So after eating guess where went back to, you got it- Cool Scoops to get my daughter some ice cream, I thanked Mike for all his help being I was not familiar with the area. We talked for a while and more customers started coming in and he did not just treat us with this kindness but every customer that came in. I wish I could have met his brother Eric. And most importantly my daughter loved the ice cream so much we went back a second time before we left.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Mike did an Excellent job serving our large family! He was polite and went above and beyond to make sure we had everything we needed! The ice cream was Delicious, the atmosphere was cool and relaxing!Highly Recommend! Will come again!Kid-friendliness: The TV was playing old school Mickey Mouse on Disney! Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Cotton Candy, Cookies 'N Cream, Salted Caramel Waffle Cone, Waffle Cone, Chili Hot Dogs
Delicious ice cream and awesome service!
Atmosphere: 5
Food: 5
Service: 5
It was a nice place and the ice cream was
Atmosphere: 4
Food: 4
Service: 4
Great experience Mike was truly amazing and told us a bit about some of flint river history and told us how to get to the zoom very friendly and I can not wait to come.back next time.im in Albany!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buttered Pecan, Dutch Chocolate
If you're in the area, definitely go here for ice cream. My family and I came in to get ice cream after our day at the aquarium and park. It's a pretty cool place with really awesome and kind people.
Atmosphere: 5
Food: 5
Service: 5
From the moment my family and I stepped through the door the customer service was outstanding. Mike was nothing less of extraordinary and made sure my family was VERY comfortable ! Besides the amazing customer service the food was just as amazing. This was our first experience and will not be our last!
Atmosphere: 5
Food: 5
Service: 5
On an outing with family visiting the flint aquarium and found cool scoops on the way out of Albany. We walk in and from the start we felt like we were the only one there. The hospitality was great! Mike made me and my family feel like we were his family! I ordered the loaded Chilli cheese and my daughter order the loaded Chilli cheese dog and of course my grandbaby got ice cream with M'Ms. Let me tell you! The food was everything! When you have a chance go visit Cool scoops and give a shot out to Mike for me! Best experience ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Hot Dogs
This experience was absolutely incredible!! Michael was so full of life and very inviting. The food was top tier and the prices were great. Definitely worth it. Thank you Michael!!
Amazing customer service and amazing food. The environment was very welcoming. The ice cream is also marvelous. Michael was very helpful with his service. Will definitely be back!
Restaurantji Recommends
AWESOMENESS! Mike has the best customer service by far! Very personal with customers and friendly. Of you want a great family experience and good ice cream and hotdogs ? stop by Cool Scoops.
OUTSTANDING customer service !!!! OUTSTANDING EVERYTHING !!!! Michael was the best he was very patient very helpful the food was bussin bussin lol JUST AN AMAZING SERVICE OVERALL!!!! GREAT PRICES i 10/10 HIGHLY RECOMMEND!!!!!
Been there 2 times during open hours and they were closed
Friendly, courteous, patient staff. Wide variety of flavors to choose from. Will definitely go there again.
Visited yesterday from Midway Fl. Husband and I had a hot dog, Chilli dog, nachos and strawberry cream ice cream. Everything was good and service was great! We hope to visit again!