Excellent fast food, some of the best prices, limited menu, but understandable, and I still enjoy the Sweet and Sour Chicken, when I really enjoy Pork! But for the price, and speed of the food ordering and Delivery, they have a drive thru that's faster than Starbucks! I love Hibachi Express! The employees are all very helpful, and happy! This is on my way home, and I hit it up at least once a week!
Atmosphere: 5
Food: 5
Service: 5
Erika Vaughn
Usually very good. I guess a holiday weekend was too much for the cook. The food wasn't prepared as well I will still go
Atmosphere: 2
Food: 2
Service: 5
Tony Parks
Food was really good.
Food: 5
Haley Palacios
I walked in to place a to-go order. Three people just looked at me, never even saying hello or anything. I had to ask if I could place an order. Gabriel said yeah. That's it. Not once did he say is that all, thank you or anything. They have the rudest customer service.
Atmosphere: 2
Food: 2
Service: 1
tonique Anthony
Worst “hibachi” I’ve EVER had . And I asked for no stir fry veg still wanted peas and carrots in my rice. After I brought the first bowl back I explain that .. still no vegetables .
The lead supervisor and cashier both women was very rude and unprofessional. And close the window in my face when I was addressing a problem. I will be coming back up here on a normal business day and talking to the head manager. If you are not a people person or don’t have a nice attitude, DO NOT work in customer service. Needs a new lead person and cashier!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Lori Brown
Went there today placed my order through drive thru. Got to window to pay she told me my total and asked would I be tipping 10 15 or 20%. I'm not toppi g you literally just haded me my food. Management might want to rethink this not good. The kicker was my order wasn't even correct. Will not get my business in the future
Food: 2
Service: 1
Robyn Alexander
Both speakers had signs that said both speakers didn’t work. Attempted to pull forward to order after waiting in line for ten minutes just for service to tell me the speakers work and refused to let me place order
Service: 2
Tari Mullen
My husband picked up our dinner. I wanted Steak & Broccoli. I did not have one piece of broccoli and my steak pieces were burnt through. Never going there again!
Got home to eat and the chicken was raw and not fully cooked. Drive thru worker was not polite. Won’t be back.
Verlisia Railey
If I could, I would give a zero star rating tonight. My husband and I waited in line for an hour. When we got to the window I was asked three time what I ordered. When I told him my order, he still continue to get it wrong. Finally, he said there was a mixup and someone else got my order. I was asked to pull up and wait while my order was being remade. After waiting an additional 10 minutes, I was the only vehicle left in line still no food. By the time I was told my order was ready, I stated to the employee who came to my window that my order should be free due to the major inconvenience. The young man returned to the car after speaking with his supervisor stating, “She said you still have to pay”. I gave paid for my order and asked to speak to the supervisor. I explained about the order mixup and the hour plus wait but she offered no apologies. I told her because of the long wait, our order should’ve been comped. It was 10:26 p.m. when we finally received our order. With an attitude, she said, “We ain’t giving away no free food.” I said ma’am you’re missing the point. We waited in line over an hour and I think this is very poor customer service. She said well I can give you a drink. I gave her my drink request and asked that no ice be added. She was so pissed off that she still put ice in the cup. So, I gave it back and told her again that I asked for no ice and she instantly started shaking her head, mumbling under her breath in my presence. I politely asked her to speak up and told her she was being extremely unprofessional. When she handed me the drinks I told her that she has a very nasty attitude and she needed to work on her customer service. In a very ugly and rude manner, she just said thank you ma’am and slammed the window. So needless to say that’s my last time going to that location and I hope the owner speaks to her about her attitude because she was unapologetic. Extremely poor customer service.
Lileth Greenwood
The food tasted good. Service was great.
Atmosphere: 5
Food: 4
Service: 5
Kathleen Henderson
It is absolutely my favorite place to eat when I am in Albany. My favorite one is the steak and shrimp hapachi with extra sauce! I had enough left over for lunch the next day.
Excellent fast food, some of the best prices, limited menu, but understandable, and I still enjoy the Sweet and Sour Chicken, when I really enjoy Pork! But for the price, and speed of the food ordering and Delivery, they have a drive thru that's faster than Starbucks! I love Hibachi Express! The employees are all very helpful, and happy! This is on my way home, and I hit it up at least once a week!
Atmosphere: 5
Food: 5
Service: 5
Usually very good. I guess a holiday weekend was too much for the cook. The food wasn't prepared as well
I will still go
Atmosphere: 2
Food: 2
Service: 5
Food was really good.
Food: 5
I walked in to place a to-go order. Three people just looked at me, never even saying hello or anything. I had to ask if I could place an order. Gabriel said yeah. That's it. Not once did he say is that all, thank you or anything. They have the rudest customer service.
Atmosphere: 2
Food: 2
Service: 1
Worst “hibachi” I’ve EVER had . And I asked for no stir fry veg still wanted peas and carrots in my rice. After I brought the first bowl back I explain that .. still no vegetables .
Atmosphere: 2
Food: 1
Service: 3
Always good!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak, Hibachi Steak, Yum Yum Sause
The lead supervisor and cashier both women was very rude and unprofessional. And close the window in my face when I was addressing a problem. I will be coming back up here on a normal business day and talking to the head manager. If you are not a people person or don’t have a nice attitude, DO NOT work in customer service. Needs a new lead person and cashier!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Went there today placed my order through drive thru. Got to window to pay she told me my total and asked would I be tipping 10 15 or 20%. I'm not toppi g you literally just haded me my food. Management might want to rethink this not good. The kicker was my order wasn't even correct. Will not get my business in the future
Food: 2
Service: 1
Both speakers had signs that said both speakers didn’t work. Attempted to pull forward to order after waiting in line for ten minutes just for service to tell me the speakers work and refused to let me place order
Service: 2
My husband picked up our dinner. I wanted Steak & Broccoli. I did not have one piece of broccoli and my steak pieces were burnt through. Never going there again!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got home to eat and the chicken was raw and not fully cooked. Drive thru worker was not polite. Won’t be back.
If I could, I would give a zero star rating tonight. My husband and I waited in line for an hour. When we got to the window I was asked three time what I ordered. When I told him my order, he still continue to get it wrong. Finally, he said there was a mixup and someone else got my order. I was asked to pull up and wait while my order was being remade. After waiting an additional 10 minutes, I was the only vehicle left in line still no food. By the time I was told my order was ready, I stated to the employee who came to my window that my order should be free due to the major inconvenience. The young man returned to the car after speaking with his supervisor stating, “She said you still have to pay”. I gave paid for my order and asked to speak to the supervisor. I explained about the order mixup and the hour plus wait but she offered no apologies. I told her because of the long wait, our order should’ve been comped. It was 10:26 p.m. when we finally received our order. With an attitude, she said, “We ain’t giving away no free food.” I said ma’am you’re missing the point. We waited in line over an hour and I think this is very poor customer service. She said well I can give you a drink. I gave her my drink request and asked that no ice be added. She was so pissed off that she still put ice in the cup. So, I gave it back and told her again that I asked for no ice and she instantly started shaking her head, mumbling under her breath in my presence. I politely asked her to speak up and told her she was being extremely unprofessional. When she handed me the drinks I told her that she has a very nasty attitude and she needed to work on her customer service. In a very ugly and rude manner, she just said thank you ma’am and slammed the window. So needless to say that’s my last time going to that location and I hope the owner speaks to her about her attitude because she was unapologetic. Extremely poor customer service.
The food tasted good. Service was great.
Atmosphere: 5
Food: 4
Service: 5
It is absolutely my favorite place to eat when I am in Albany. My favorite one is the steak and shrimp hapachi with extra sauce! I had enough left over for lunch the next day.
Atmosphere: 5
Food: 5
Service: 5
Great food and wonderful staff
Atmosphere: 3
Food: 4
Service: 5
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