Georgia, Jodi, Joe, Austin, Hope, and Cooper provided an absolutely outstanding experience!
The first thing that caught my attention was the restaurant’s health inspection score—100%! As a former GM and restaurant owner, I know firsthand the dedication and effort it takes to achieve a perfect score. That level of excellence is truly commendable.
Next, I couldn’t help but notice how spotless the entire restaurant and parking lot were. If you’ve visited other nearby establishments, you’ll understand why this stood out.
Exceptional job!
The staff’s friendliness and professionalism were also remarkable. Every interaction was filled with "please" and "thank you," with a level of respect that is often rare in the restaurant industry. What’s even more impressive? Every single employee upheld this standard, regardless of whether a manager was present.
The food quality was phenomenal—fresh, hot, and served with a smile.
And let’s talk about value! The $6 meal deals are an unbeatable bargain. Where else can you enjoy a hearty, Southern-cooked meal for just $6?
We left beyond satisfied and will absolutely be returning. If the GM sees this, please make sure to recognize and appreciate this incredible team—it’s rare to find such dedicated, polite, and hardworking employees.
Thank you all for a truly wonderful dining experience!
Kim Roberts Sawyer
just visited the jacks in loxley. this place is filthy. as we were getting ready to order. the girl bagging the orders stuck her thumb in someone's mashed potatoes. she picked her thumb and continued to bag orders without washing her hands. floors and tables are all dirty and no gloves were worn. I'm not being a karen, but come on people do better.
Crissy Smetters
Fayetteville, Tn JACK’S! Who would’ve thought on a random Tuesday night they would have a bunch of big boxes ordered? The gentleman ahead of my husband & I ordered a big box, then we ordered two & they still had fried chicken orders going out through the drive-thru! The manager & staff were amazing!!! Kudos for exceptional customer service and great food!!
Gerald Watkins
Ohatchee Jack’s might get 2 out of 10 orders correct. I’m being generous it’s probably closer to 1 out of 10.
Lisa Williams
I placed an order on the app Sunday with the store in Greenville, MS when the order was picked up in the 15 minutes the email informed me to pick it up it was cold. I called the store to explain to the manager that chicken and macaroni was cold, the manager was rude as can be, she even stated “I can’t control what the app says, we make the order when the ticket comes out “
I Informed her I would bring the order back for a refund, I’m return she says “well you will have to get it thru the app since you placed it on the app” I have called and emailed customer service since Sunday and no one has responded. This was a $28.00 order and I would like to be refunded
Josh Fondren
the location in Parrish Alabama, my God. it's never busy, but it's always so slow. the food is never hot. why does it take them so long to serve cold food?
Vernell White
I've never visited a Jacks before but on the recommedation of friends decided to try it, since we were passing through Ga. The experience was quite unpleasant. The employees were arguing with each other and the manager. The food took a long time to prepare and the atmosphere was very tense. I would not recommed this place to anyone. Thats really to bad because the food wasn't bad just the service. The workers really took the focus off what it should be and that is the food.
Parking: I thought the veranda with the rocking chairs was very charming and cozy. It would have been the perfect backdrop to a nice experience until I walked in to the facility and the toxicity started.
It wasn't worth the 30 minute wait after we placed our order.
Atmosphere: 3
Food: 1
Service: 1
DT
They were very slow about taking care of those who walked in. They were in their own personal conversations. One man had waited. Decided to go to restroom. When he came out, he saw people were still there and no one at the front to take orders. I was sitting at a table waiting on my order when some workers went outside for a conversation. As far as I could see, there were only 3 working. The drive thru was non exisistant. 2 cars went through, and had to wait over 15 minutes before someone took their order. Also, a worker came in to say she was sick and felt nauseous and hot, yet she went in the kitchen. People came and went while I was there, whereas I had ordered my food before them. The place isn't what it used to be. I will not be coming back.
First time here..It was just ok. Employees didn't seem very happy (lot of complaining ?)Very slow for not being busy. Definitely a huge menu from fried chicken to burgers. Food was ok.
Atmosphere: 4
Food: 4
Service: 3
Kimberly Felton
This was our first time trying Jack’s and we chose the Marie Rd. location. This was our first and last time going. When we walked into the restaurant and up to the counter we were never greeted. At this point, the restaurant was not busy with customers at all. There were many employees working on this particular day. Two of which were an elderly couple who appeared to be management and were clocking out for the day. They walked right past us and never spoke a word/acknowledged us. We should’ve walked out right then. We decided to give them the benefit of the doubt and ordered anyway. The cashier took our order, but couldn't count to give us the correct change. She gave us the wrong receipt. We stood waiting on our order and witnessed another customer come back twice to get her order corrected. We overheard one of the employees say that they didn't have most of the items on the menu in stock. The only food that they had prepared was one pan of cold chicken AND then more customers were starting to come in. After seeing that one pan of cold chicken we asked for a refund. A total mess! Talk about unorganized. For this to be a relatively new location the atmosphere, customer service and food was stale as ever. If I could give you all no stars I would. We were really excited to try Jack’s for the first time. We will try the Warner Robins location next time.
Atmosphere: 1
Food: 1
Service: 1
Jay Wheeler
First time!! Really great place!!
Atmosphere: 5
Food: 5
Service: 5
Mrs. K
Went there on a Saturday, expecting to enjoy a caramel iced coffee which I recently discovered was really good at Jacks. After waiting for about 5 minutes before my order was even taken, I had to wait another 5 minutes to get to the window. When I finally got there, I was told they didn’t have iced coffee! How can you run out of iced coffee when it’s such a popular item? The wait time and lack of communication about their stock was really frustrating. This experience definitely left a bad taste in my mouth. Nothing was offered in its place just a sorry we're out.
Atmosphere: 1
Food: 1
Service: 1
Robbie Barker
From just reading the reviews I decided to skip eating here. I've learned that any place with less than 3.8 stars is not a very good place at all.
Georgia, Jodi, Joe, Austin, Hope, and Cooper provided an absolutely outstanding experience! The first thing that caught my attention was the restaurant’s health inspection score—100%! As a former GM and restaurant owner, I know firsthand the dedication and effort it takes to achieve a perfect score. That level of excellence is truly commendable. Next, I couldn’t help but notice how spotless the entire restaurant and parking lot were. If you’ve visited other nearby establishments, you’ll understand why this stood out. Exceptional job! The staff’s friendliness and professionalism were also remarkable. Every interaction was filled with "please" and "thank you," with a level of respect that is often rare in the restaurant industry. What’s even more impressive? Every single employee upheld this standard, regardless of whether a manager was present. The food quality was phenomenal—fresh, hot, and served with a smile. And let’s talk about value! The $6 meal deals are an unbeatable bargain. Where else can you enjoy a hearty, Southern-cooked meal for just $6? We left beyond satisfied and will absolutely be returning. If the GM sees this, please make sure to recognize and appreciate this incredible team—it’s rare to find such dedicated, polite, and hardworking employees. Thank you all for a truly wonderful dining experience!
just visited the jacks in loxley. this place is filthy. as we were getting ready to order. the girl bagging the orders stuck her thumb in someone's mashed potatoes. she picked her thumb and continued to bag orders without washing her hands. floors and tables are all dirty and no gloves were worn. I'm not being a karen, but come on people do better.
Fayetteville, Tn JACK’S! Who would’ve thought on a random Tuesday night they would have a bunch of big boxes ordered? The gentleman ahead of my husband & I ordered a big box, then we ordered two & they still had fried chicken orders going out through the drive-thru! The manager & staff were amazing!!! Kudos for exceptional customer service and great food!!
Ohatchee Jack’s might get 2 out of 10 orders correct. I’m being generous it’s probably closer to 1 out of 10.
I placed an order on the app Sunday with the store in Greenville, MS when the order was picked up in the 15 minutes the email informed me to pick it up it was cold. I called the store to explain to the manager that chicken and macaroni was cold, the manager was rude as can be, she even stated “I can’t control what the app says, we make the order when the ticket comes out “ I Informed her I would bring the order back for a refund, I’m return she says “well you will have to get it thru the app since you placed it on the app” I have called and emailed customer service since Sunday and no one has responded. This was a $28.00 order and I would like to be refunded
the location in Parrish Alabama, my God. it's never busy, but it's always so slow. the food is never hot. why does it take them so long to serve cold food?
I've never visited a Jacks before but on the recommedation of friends decided to try it, since we were passing through Ga. The experience was quite unpleasant. The employees were arguing with each other and the manager. The food took a long time to prepare and the atmosphere was very tense. I would not recommed this place to anyone. Thats really to bad because the food wasn't bad just the service. The workers really took the focus off what it should be and that is the food.
Parking: I thought the veranda with the rocking chairs was very charming and cozy. It would have been the perfect backdrop to a nice experience until I walked in to the facility and the toxicity started.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Biscuits & Gravy, Chicken Finger Snack 4pc, Grits
It wasn't worth the 30 minute wait after we placed our order.
Atmosphere: 3
Food: 1
Service: 1
They were very slow about taking care of those who walked in. They were in their own personal conversations. One man had waited. Decided to go to restroom. When he came out, he saw people were still there and no one at the front to take orders. I was sitting at a table waiting on my order when some workers went outside for a conversation. As far as I could see, there were only 3 working. The drive thru was non exisistant. 2 cars went through, and had to wait over 15 minutes before someone took their order. Also, a worker came in to say she was sick and felt nauseous and hot, yet she went in the kitchen. People came and went while I was there, whereas I had ordered my food before them. The place isn't what it used to be. I will not be coming back.
Atmosphere: 1
Food: 2
Service: 1
Can’t even get my order right
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
First time here..It was just ok. Employees didn't seem very happy (lot of complaining ?)Very slow for not being busy. Definitely a huge menu from fried chicken to burgers. Food was ok.
Atmosphere: 4
Food: 4
Service: 3
This was our first time trying Jack’s and we chose the Marie Rd. location. This was our first and last time going. When we walked into the restaurant and up to the counter we were never greeted. At this point, the restaurant was not busy with customers at all. There were many employees working on this particular day. Two of which were an elderly couple who appeared to be management and were clocking out for the day. They walked right past us and never spoke a word/acknowledged us. We should’ve walked out right then. We decided to give them the benefit of the doubt and ordered anyway. The cashier took our order, but couldn't count to give us the correct change. She gave us the wrong receipt. We stood waiting on our order and witnessed another customer come back twice to get her order corrected. We overheard one of the employees say that they didn't have most of the items on the menu in stock. The only food that they had prepared was one pan of cold chicken AND then more customers were starting to come in. After seeing that one pan of cold chicken we asked for a refund. A total mess! Talk about unorganized. For this to be a relatively new location the atmosphere, customer service and food was stale as ever. If I could give you all no stars I would. We were really excited to try Jack’s for the first time. We will try the Warner Robins location next time.
Atmosphere: 1
Food: 1
Service: 1
First time!! Really great place!!
Atmosphere: 5
Food: 5
Service: 5
Went there on a Saturday, expecting to enjoy a caramel iced coffee which I recently discovered was really good at Jacks. After waiting for about 5 minutes before my order was even taken, I had to wait another 5 minutes to get to the window. When I finally got there, I was told they didn’t have iced coffee! How can you run out of iced coffee when it’s such a popular item? The wait time and lack of communication about their stock was really frustrating. This experience definitely left a bad taste in my mouth. Nothing was offered in its place just a sorry we're out.
Atmosphere: 1
Food: 1
Service: 1
From just reading the reviews I decided to skip eating here. I've learned that any place with less than 3.8 stars is not a very good place at all.
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