Steak 'n Shake

718 N Westover Blvd, Albany
(229) 878-6700

Recent Reviews

Carolyn Long

The food was not good. The hamburger was flat and tasteless. I asked for onions and didn't get any. The cheese sandwich was burned.

Atmosphere: 4

Food: 2

Service: 2

dvb 2112

I called ahead for curbside service, arrived at the time I was told it would be ready, parked in the designated parking spot, called them to tell them I was there, and got my ordef exactly as I ordered it! You have great people working at this location!

Atmosphere: 5

Food: 5

Service: 5

HaiHaiHalie

Dietary restrictions: Allergies option on kiosk

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Single 'N Cheese Steakburger' N Fries

Aaron Hardy

Order was finally filled after 45min of waiting terrible service

Kristopher Gill

Went In at about 8pm with two other people and there was only two people working. I waited over an hour for a burger and a shake. I just walked out.........

Atmosphere: 1

Food: 4

Service: 1

PINK CHOCOLATE JAMES (Mz.GudSuga)

They Fruit punch ?? is bom..?nxt time im getting a

Atmosphere: 3

Service: 5

Recommended dishes: Frisco Melt

Billy Cuff

They don't listen to the order called our. They cuss and complain all the time. The wait time in the drive threw is to long. Even with 1 car of front of is the wait time can be as long as 40 minutes.

Atmosphere: 1

Food: 1

Service: 1

Anonymous Reviewer

Really good garlic burgers,

Atmosphere: 5

Food: 5

Service: 5

Katrina Phillips

Took 45 minutes to get half of our food. No one else ahead of us in the restaurant. Other orders behind us. When we finally received part of our food. They said they had to cook more fries. Instead of serving all of their customers, they were servicing orders through the drive-thru first.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Double Cheeseburger

Samuel

Don’t order from here. They’re lazy, and will just cancel your order if you go through Uber Eats or DoorDash. Won’t answer the phone. Two hours before they close. Wouldn’t trust them to make my food now anyways.

Atmosphere: 1

Food: 1

Service: 1

Richard Updyke

Over 40 mins to get order and it is wrong. Would not recommend!

Atmosphere: 1

Service: 3

Shaungreea Clark

I placed a order on my mobile app. When I went on my lunch break I went to pick up my order it wasn’t ready I waited over 15 minutes before I spoke with the manager Ladarius he said it would be 5 minutes. I waited a additional 20 minutes along with 2 other gentleman who had ordered the same thing as me. They asked how long it would be for them because they had been waiting also, one of them said I’ll come drop the tenders myself?I had to leave and didn’t get my food I told him I would come back after work when I went back he said he had gave me my food which he didn’t so I left with know food and not a refund.I asked him could he look back at tne camera from 815 to 900 he refusedI didn’t want to make this review because he’s young and needs to work but this isn’t fair to meI want my money back and he needs to learn customer service even after the other workers wanted to give me my meal he wouldn’t allow them toDon’t go here while he is working

M Hardy

Store manager on duty was very rude. Are order was wrong and he got an attitude when we told him the order was

Atmosphere: 1

Food: 1

Service: 1

Shantella Allen

Food is ok

Deloris Douglas

Food was good. Employees were polite and gave good service.

Atmosphere: 5

Food: 5

Service: 5

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