Food was very good but service was terrible!!!! Jasmin was nice to some tables that she knew the people but very rude and inconsiderate to others had to ask for everything and some stuff she never brought!!!!!! The reason she does this is bc tip is already included she don’t have to work for it!!!!
Atmosphere: 5
Food: 5
Service: 1
Janet Sizemore
Best hibachi in town!!! The food is amazing. Our server Jay is the BEST!
Atmosphere: 5
Food: 5
Service: 5
DJ Jackson
We we there for a birthday party and the cook didn't talk to us or interact. He just cooked the food and left
Atmosphere: 4
Food: 3
Service: 2
Cynthia Levatte
The chef was good except for the fact that I specifically ordered from the dinner menu at lunch to have substantial leftovers for my dinner. The only difference in my meal and that of others was that I had soup and salad, and they had one of the two. I paid more but my portions were the same or even less! As a matter of fact, when there was extra food from the grill, the chef gave it to other people at the table. When I spoke to the host and the manager, they both shared that the chef insisted that he served me dinner portions, and the manager was was arrogant and tried to play on my intelligence. Generally, I let things like this go, but it is obvious that at this restaurant the customer is not valued.
In addition, the waiter was not pleasant nor efficient. The restaurant was practically empty and he never came back to check on us; never cleared extra dishes and those of us who asked for water in addition to our drinks are still waiting!
Atmosphere: 1
Food: 3
Service: 1
unorthodox 7
I ask the cashier could have all flats with the wings she got upset because I asked. Food is great service is horrible
Atmosphere: 5
Food: 5
Service: 1
Leah Cowen
We waited 45mins for our cook to arrive, while others who were seated after us were served first. Also, I order sushi but I didn’t know fish eggs was included. When I asked for a replacement I was told by two waitress that they couldn’t do anything about it. When I asked for a manger it took an additional 20mins for him to arrive, I explained why I could not eat the fish eggs. He proceeded to insult my intelligence by asking if I read the menu that does not state that fish eggs come with the sushi in English. *Fish eggs on the menu is in Japanese, which I didn’t know nor did I know the language* After he heard my excuse he said okay I’ll take the sushi back but you will no longer be able to order from the sushi menu. This establishment is not accommodating nor welcoming. I am highly disappointed with their customer service.
Atmosphere: 1
Food: 2
Service: 2
Marylee Robinson
I cannot express how wonderful the experience was at Tokyo Japanese Steakhouse Restaurant. From the delicious food to the attentive servers and talented chef Agustín, it was truly marvelous.
Atmosphere: 5
Food: 5
Service: 5
bye
went to tokyo last night party my wife birthday jonnny was our chef.. He sang songs, danced, was so funny, and showed various performances that we have never seen before.. We had a lot of fun and will come back to see johnny again.
Atmosphere: 5
Food: 5
Service: 5
Tammy Warren
Everything was great and the waitress picked the sushi out for me and my husband and it was outstanding. It was our first time eating sushi but it want be our last time
Atmosphere: 5
Food: 5
Service: 5
Patricia Phillips
Great food and atmosphere. My waitress, Jasmine, was very attentive, funny, and sweet. I had teriyaki wings, sushi, and cocktails. My friends had the hibachi and thier portions were huge! 10/10
I had the sushi sashimi combo... very good and server was friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Jay X
My family of twelve dined at this establishment for my mother’s birthday and got a no-frills presentation from Chef Lopez. I was understanding in that everyone can have a bad day, but another family got one of his better showcases. And if you’re wondering, yes, we look like this and they looked like that. Typical.
Atmosphere: 1
Food: 3
Service: 1
Amber Marshal
Horrible experience owner not friendly doesn’t allow kids in restaurant if they are too loud
Atmosphere: 1
Food: 1
Service: 1
Colby LaDuke
Drinks, soup, and salad came out fast, the chef was ready quickly, and the food was excellent. Staff stayed attentive the whole time, and we were in and out in under an hour.
Hands down the best hibachi in Albany
Atmosphere: 5
Food: 5
Service: 5
Dana
Atmosphere : had take out, was clean while waiting
Food was very good but service was terrible!!!! Jasmin was nice to some tables that she knew the people but very rude and inconsiderate to others had to ask for everything and some stuff she never brought!!!!!! The reason she does this is bc tip is already included she don’t have to work for it!!!!
Atmosphere: 5
Food: 5
Service: 1
Best hibachi in town!!! The food is amazing. Our server Jay is the BEST!
Atmosphere: 5
Food: 5
Service: 5
We we there for a birthday party and the cook didn't talk to us or interact. He just cooked the food and left
Atmosphere: 4
Food: 3
Service: 2
The chef was good except for the fact that I specifically ordered from the dinner menu at lunch to have substantial leftovers for my dinner. The only difference in my meal and that of others was that I had soup and salad, and they had one of the two. I paid more but my portions were the same or even less! As a matter of fact, when there was extra food from the grill, the chef gave it to other people at the table. When I spoke to the host and the manager, they both shared that the chef insisted that he served me dinner portions, and the manager was was arrogant and tried to play on my intelligence. Generally, I let things like this go, but it is obvious that at this restaurant the customer is not valued.
In addition, the waiter was not pleasant nor efficient. The restaurant was practically empty and he never came back to check on us; never cleared extra dishes and those of us who asked for water in addition to our drinks are still waiting!
Atmosphere: 1
Food: 3
Service: 1
I ask the cashier could have all flats with the wings she got upset because I asked. Food is great service is horrible
Atmosphere: 5
Food: 5
Service: 1
We waited 45mins for our cook to arrive, while others who were seated after us were served first. Also, I order sushi but I didn’t know fish eggs was included. When I asked for a replacement I was told by two waitress that they couldn’t do anything about it. When I asked for a manger it took an additional 20mins for him to arrive, I explained why I could not eat the fish eggs. He proceeded to insult my intelligence by asking if I read the menu that does not state that fish eggs come with the sushi in English. *Fish eggs on the menu is in Japanese, which I didn’t know nor did I know the language* After he heard my excuse he said okay I’ll take the sushi back but you will no longer be able to order from the sushi menu. This establishment is not accommodating nor welcoming. I am highly disappointed with their customer service.
Atmosphere: 1
Food: 2
Service: 2
I cannot express how wonderful the experience was at Tokyo Japanese Steakhouse Restaurant. From the delicious food to the attentive servers and talented chef Agustín, it was truly marvelous.
Atmosphere: 5
Food: 5
Service: 5
went to tokyo last night party my wife birthday jonnny was our chef.. He sang songs, danced, was so funny, and showed various performances that we have never seen before.. We had a lot of fun and will come back to see johnny again.
Atmosphere: 5
Food: 5
Service: 5
Everything was great and the waitress picked the sushi out for me and my husband and it was outstanding. It was our first time eating sushi but it want be our last time
Atmosphere: 5
Food: 5
Service: 5
Great food and atmosphere. My waitress, Jasmine, was very attentive, funny, and sweet. I had teriyaki wings, sushi, and cocktails. My friends had the hibachi and thier portions were huge! 10/10
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had the sushi sashimi combo... very good and server was friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
My family of twelve dined at this establishment for my mother’s birthday and got a no-frills presentation from Chef Lopez. I was understanding in that everyone can have a bad day, but another family got one of his better showcases. And if you’re wondering, yes, we look like this and they looked like that. Typical.
Atmosphere: 1
Food: 3
Service: 1
Horrible experience owner not friendly doesn’t allow kids in restaurant if they are too loud
Atmosphere: 1
Food: 1
Service: 1
Drinks, soup, and salad came out fast, the chef was ready quickly, and the food was excellent. Staff stayed attentive the whole time, and we were in and out in under an hour.
Hands down the best hibachi in Albany
Atmosphere: 5
Food: 5
Service: 5
Atmosphere : had take out, was clean while waiting
Atmosphere: 4
Food: 5
Service: 5
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