Bagel Boys Cafe - Haynes Bridge

So, my daughter just relocated her from New Jersey and I've been bragging about the Bagel Boys location near our Johns Creek home in Alpharetta (4620 Kimball Bridge Road). This morning we had an opportunity to go so she could get some breakfast. As we walked in the door she told me the cashier (short hispanic female with black hair) gave her an unwelcoming look and when my daughter said "good morning" she did not respond. Now bear in mind I was told this after leaving. I then ordered a toasted Blueberry bagel with butter and my daughter initially ordered a bagel with bacon, eggs and cheese. I then changed my order to the same because it sounded good. I asked the cashier if they scrambled their eggs because that is the only way I can eat it. She said "yes". The tall white guy that appeared to be the. manager came and said they put heavy cream in it and pour it into something and they cook it. So again, for clarification, I asked if it was scrambled. He then walked back to the kitchen and showed me the egg that WAS NOT SCRAMBLED, it appeared to be STEAMED which I do not like. I thanked him for clearing up my confusion and as I proceeded to pay for what would now be my original Blueberry Bagel with butter and my daughter's now new order of the pistachio muffin, the cashier literally rolled her eyes and huffed and puffed as if she was annoyed right in front of me. So I said, "are you really getting upset because I asked about how you serve your eggs"? No response so I just paid and walked towards where the chairs were. She said my order will be a the window. Initially, I was going to sit down and remembered that I'll just go to the window since it's only a buttered bagel. When I got to the pick up window, I overheard her talking about me to another employee. She was in my direct line of view but I didn't see which employee she was talking to. I was so offended and disrespected that I then asked for a refund because I didn't want their food from that location. My daughter and I then drove approximately 5 additional miles to the Haynes Bridge location where we were greeted by two SUPER FRIENDLY cashiers. I asked this same cashier how they prepared their eggs and she answered with a friendly demeanor, "STEAMED". I looked at my daughter and proved my point. The cashier at the Kimball bridge location apparently came in with an attitude or maybe they are not used to minorities living in that location. Not sure but it was super unkind, mean and disrespectful. The manager just moved her out of the way, gave me my refund with receipt and let me go on my way. There was no attempt to rectify the matter. There was no apology for how we were treated. I will never spend my money at THAT LOCATION AGAIN and I don't expect to get a response from JACK POTTAGE who was the manager that gave me my money back. Lesson: If you work with the public and you can't offer a good morning or a simple smile then you are in the wrong line of work. As for this manager, seeing that this is a family owned business, if you allow your employees to treat people badly whether they are minorities or not, SHAME ON YOU. Perhaps you are so well off, there is no need to treat people with even a minimum amount of decency.

This pains me to do this: to post this low of a score for ANY place, and I want to be VERY clear, this score is NOT a reflection of this local chain's other locations. This score is for THIS location, AND THIS location ONLY.

My family and I were weekly patrons of the Kimball Bridge location. My husband and I have BOTH had jobs in the food service industry and understand things happen and mistakes are made. They were made at the Kimball Bridge location.....
BUT here at this location on Haynes Bridge is a mess! The service is terrible, the mistakes don't get corrected, the rude attitude and frankly disrespect I received is unacceptable. We moved and now this is the location closest to us. But getting the attitude from the front of house "hostess" we started looking elsewhere for our weekly bagel brunch.

Sadly after reading the similar feelings from others, I almost don't want to continue to drive the unnecessary distance to the other location, especially since by the time it gets home it's chilled (unfortunately the aluminum outer layered paper for take-out seems to have been replaced).

Small businesses are our general go to and I wish this one would get it's act together.

Atmosphere: 1

Food: 2

Service: 1

They had the best danishes!They also have bagels and different kinds of cream cheese spread,I remember them having coffee and orange juice

Atmosphere: 3

Food: 4

Service: 4

Lady at the register who took our order was needlessly rude. They also forgot to enter my husband's order somehow and only half the order was on the ticket. When they finally entered his order it came out wrong. Asked for here and they gave it to us to go. All over the place.

Atmosphere: 3

Food: 3

Service: 1

Bagel Boys Café is a great local spot for breakfast or lunch. Their bagels are fresh and delicious, and the casual atmosphere makes it a perfect place to relax and enjoy a meal.

Atmosphere: 5

Food: 5

Service: 5

There's was the most obnoxiously loud alarm that kept going off. Absolutely ear piercingly loud. No soap in the restrooms.

Atmosphere: 1

Food: 3

Service: 4

Recommended dishes: Asiago Bagel

The lady with purple lipstick ignored me at her register, made a smoothie with her bare hands(touching the fruit), then went back to the register and back to the smoothie!

My sandwich is burnt!

The bagels are really good but the service here can be either really good or very unwelcoming depending on who’s in the front. The Caucasian young lady that works in the mornings usually is very rude…One time I called to order in since the bagel I wanted wasn’t on the online menu and when she was asking for my name she couldn’t hear me and said “WHAT?” with an attitude instead of politely asking me to repeat my name again or saying “pardon me?”. Definitely needs a bit more customer service training or doesn’t need to work the morning shift if she isn’t a morning person. Besides that everything else is pretty good?‍♀️

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Bagels Made Fresh Daily

Good bagels, great service always. A bit pricey, but often it's worth it.

Atmosphere: 4

Food: 5

Service: 5

food is fantastic, staff are continuously very rude and unwelcoming. very disappointing. the staff need service etiquette training. would love to continue to get my breakfast here before work, but the staff make the food not worth it.

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Cheddar Bagel

The woman working the window on the afternoon of 6/23 needs a reality check. If you can’t handle working with people face to face, get a desk job. Everyone else working was super kind. She called my name and I said oh miss i’m sorry i got this to go. She stopped, rolled her eyes, and then proceeded to swear at me in Spanish. Ridiculously unprofessional:(

Atmosphere: 5

Food: 5

Service: 1

Good bagel and won’t debate it would be nice to actual have a bagel toasted though last time I was in there the girl at the front was a little rude and judgmental

Atmosphere: 3

Food: 5

Service: 3

Community feel.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Everything Bagel

They forgot my bagel chips.

Atmosphere: 1

Food: 1

Service: 1

Really good bagels. Not sure what else to say… right amount of softness / chewiness, very good cream cheese! Must try the everything bagel!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Everything Bagel, Sandwich