Tropical Smoothie Cafe

I ordered my smoothie 10min before arriving. It still wasn't ready. I asked the only employee in the place to cancel my order, because i need to keep going .She told me she didn't know how 🤦🏿‍♂️ so I was made to wait even longer for just one smoothie

Lavell’s customer service was excellent! I will come back just because of that.

As soon as I walked in a couple of days ago. A young heavy set woman at the counter greeted me and proceeded to wipe her nose with the back of hand and once wipe her nose with inside her of her shirt collar. I left without ordering anything, that grossed me out. Management tell your employees don’t this is especially in front of customers. I don’t know if she was sick with a cold or just sweaty, either way gross.

Ordered online, came in and smoothie wasnt ready, thats fine they were busy but when they put my order out, they didnt call out a name or anything. I chdcked it and it was my Smoothie. It didn't taste right. Had yo go back inside and be ignored by everyone. An employees friend came in, got attended to first and got a free smoothie.

Went there without any expectations as I found this when I was looking for a fruit juice. But unlike the name, it has several other items other than just smoothies. I could not try anything other than a smoothie, but the smoothie was really great and was not expecting this awesome.

Avacolada - 10/10

When you want clean fresh food. This is the place that has fantastic smoothies!!

I went into this location today. I have been going here for years. The owner is great and the employees are generally pleasant. They have a male manager who I have recently encountered. He was not previously rude but his demeanor is more standoffish (not what you’d expect from a manager in a customer service job). Today, I ordered the mocha Maddness as I’ve been doing for years. Each time he makes my smoothie, he does not put a full scoops of product. This smoothie is all powder so if it is short, it has no taste. Today I asked him to put a little more dark chocolate because he was short. He argued with me and hesitantly did put more in. I then asked him if in the future he could bring the container down to the counter in the future to ensure full scoops are put in. I made this request since he made it seem like I was asking for extra but I’m simply asking for the amount the recipe calls for. He told me “no, I’m not doing all that.” It went downhill from there. He went on and on about how he’s worked here for 8 years and He’s the best smoothie maker. He also went as far to tell me that he doesn’t need my business and he told me not to come back. He accused me of harassing which I have never done to him or any other employee, even in this situation. In fact, I know I like my smoothie done a certain way/correctly so I actually ensure I’m as pleasant as possible.This behavior was completely unacceptable and I cannot believe a manager would act this way. It should also be noted that when I go in each morning, it is rarely busy and sometimes in the only customer. I hope this store has video/audio so his superiors are able to observe this interaction.

The food is great, the aptitude of the staff leaves much to be desired. I went in to place an order using my “free welcome smoothie” reward from the app and the cashier could not properly input my order. A second cashier attempted to help, but the entire interaction took about 10 minutes. At the final close of sale, I asked if my free smoothie reward had been applied to the total. The second cashier could not apply the reward and, instead, insisted that I had already used it previously and that’s why it didn’t work. I’m not one to argue, so I left. It’s just a smoothie, that’s fine, but it was being blamed for staff incompetence that left a bad taste in my mouth. Because what is the point of downloading the app for the rewards program if the staff are confused and the point-of-sale system doesn’t work? I’ve never had this experience at any of the other locations.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Caramelized Pineapple

The chai pudding and oats bowl with strawberries, bananas and honey is great! It was extremely filling and the fruit was so fresh! The people that work here are super nice and greet you immediately when you come in the door and as you leave.

Atmosphere: 5

Food: 5

Service: 5

Good food

Atmosphere: 5

Food: 4

Service: 5

My smoothie had pineapple, spinach and ice chunks still in it. Couldn't even get it thru the straw. Too annoyed to go back and have it redone in this rain.

Atmosphere: 4

Food: 1

Service: 3

Recommended dishes: Island Green

The crew that I interacted with was extremely efficient and friendly! Food was as good as ever

Atmosphere: 5

Food: 5

Service: 5

I ordered a pick up order, it was pretty fast and good quality.

Atmosphere: 1

Food: 1

Service: 1

great place, forgot to grab my food but that’s obviously my fault lol

Atmosphere: 5

Food: 5

Service: 5

Every single time I try to give this location another chance months after a bad experience (since 2017), I'm reminded why I should not even waste my time or money. I've been to at least 5 different locations across two states and this is the only one I ever have trouble with. I ordered from here 3 days in the past week. The first day, it was a curbside order but the app didn't show notification options for curbside so no one brought my food out. I went in and they couldn't even locate where they had stored my order for about 3 minutes. The 2nd day, they just didn't care to check if I was here. Both days, I was parked right in front of the door. While on business calls, I had to go inside which defeats the purpose of the curbside option. I let both days slide but the 3rd time that week was the last straw for me. I had a day full of meetings and needed food delivered to my office. When I received my order, the delivery guy was nice; however, neither the drink nor the bag had been secured by Tropical Smoothie. The drink was leaking and the lid could have easily come off or the contents been tampered with due to no security of the lid (every other place I order delivery from uses tamper-evident tape). To make matters worse, my caesar wrap was neither warm, toasted, wrapped nor cut, and the ingredients had just been slapped inside. I was disgusted! I immediately called the location and spoke to a guy named Bert, before he put his manager on the phone. She refused to give her name and he wouldn't give her name either. I asked her why the order wasn't secured. She stated clearly that "we DO have the tape to secure the lid and straw opening and close the bag but we just don't use it." I asked her why she isn't using what the company has provided them and instructed them to use and she stated that they "just don't" before the she put the phone down and walked away. The Bert guy came back to the line and said she walked away to help a customer, he refused to give her name. This was beyond disrespectful. I demanded a refund immediately and Bert said he was processing it. I have yet to receive my refund but I am putting this review (with pics) on every site as well as locating the contact info for the general manager and the owner. I am DONE with this immature, careless, lazy and unprofessional location. I used to love this place but I recently began going to a few other restaurants with smoothies, wraps & bowls in the area and will continue before I EVER spend another penny here. Also, if my refund is not received within the next 48 hours, I will dispute this charge with my credit card company and file a BBS complaint.

Food: 1