I'll start off by management. The assistant manager that worked tonight (3/30), who's name I cannot share because her name was not on her name tag, is extremely rude. As my 78 yr old mother walked out of the restroom, she yelled from the counter all the way to the handicap table, "that animal can't be in here" I understand that might be the rules at this establishment, but first off there are no signs, and second she could have handled it differently. My mother's service animal which is a necessity for her, due to medical reasons, which I believe is protected by ADA guidelines clearly mentions establishment must have signs if service animals are not allowed. Also establishment cannot ask what illnesses due to HIPPA. After that staff was all huddled and conversing among themselves. We were never treated. Never asked if we needed to place order. Luckily we placed the order thru the app, which will hopefully soon relieve unfit people from holding jobs they are not educated qualified to do. This Burger King is a beautiful new building that should be managed by qualified candidates. Our order was mostly correct, my husband did order extra mustard which he did not get and my sons whopper had cheese, after ordered no cheese. Luckily it isn't an allergy situation. Seems like this Burger King can do better with it's staff.
Atmosphere: 1
Food: 3
Service: 1
sheila williams
It was pleasant enough
Atmosphere: 4
Food: 4
Service: 4
crystal pate
I order a double whopper meal with no onions no tomatoes no pickles and what onion ring and a shake I choose to have it sides large so large drink large onion rings when the dasher bring me me my order I have all of that on my burger and drink medium and rings med ppl need to read the orders right damnit
Food: 1
Brianna Young
If I could give this place no stars I would. This place is worse than the McDonald's in this town and that's saying something. The employees don't care about the food because if they did, our food wouldn't be just thrown together in a bag. The employees don't read the instructions at all, they don't have any ounce of thought put into cooking the food since our food came out tasting like shoe leather and dry as a bone. My husband ordered NO PICKLES and there were pickles on everything. Their drink machines were down and only gave out watered down crap, so I was forced to get something I didn't want since I had ordered a drink and didn't want to waste money on leaving without one. When confronted about the drink machines, I was laughed at by one employee and he walked away without saying anything. If it was up to me, everyone would be fired and replaced by people who actually give a crap.
Atmosphere: 2
Food: 1
Service: 1
Lamont Smith
This place reeks. New management is needed to hold these workers accountable with dealing with customer food. This is my second time coming here and receiving the same cold unloved food. The fruit punch taste like straight concentrate, burgers luke warm, fries lack salt. No matter the cost of food you always handle it with care. Thai place is a disgrace to the franchise and leadership.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, BK Chicken Fries, Whopper Meal, Hamburger
Angela Perez
Do not recommend the food is always old and cold. French fries are never fresh. They never have any sweet tea. The staff are very rude and hateful. They also close whenever they feel like it. I went through the drive-through at 10 o’clock and sat at the speaker for over 20 minutes. I waited about 10 minutes before I said anything and I said hello to no response I said hello twice more no answer. I saw one of the cooks outside smoking, and I asked him why no one would take my order. He stuck his head in the door cigarette and all and some rude lady screamed over the microphone we’re closed and I had been in line since 9 o’clock they should have just politely told me they were closed but they were going to let me sit at that speaker until I just drove off but when I didn’t happen, she got angry and screamed. We’re closed. I replied how are you closed? I’ve been in line since 9 o’clock. It’s only 10 o’clock. Burger King doesn’t close till 12 AM and the manager allows all of this to go on as she is also rude and hateful that place needs new management and new employees quick before it goes down the drain. I’ve heard a lot of complaints about Burger King in America Georgia lately. So if you’re affiliated with Burger King in anyway, and you’re reading this, you need to do an extreme overhaul of that place and higher workers who want to be there!!!!
Parking: If y’all don’t get some better employees and management, Burger King is gonna go under. Nobody wants to pay 30 or $40 for old cold food.
Kevin Cooper
Good Burger King. Usually fast and the inside was remodeled
Went for breakfast the most important meal of the day and to make it better the customer service was awesome Felicia at window was very friendly made the experience a great one thanks Burger King for picking great customer service representatives!!!
Atmosphere: 5
Food: 5
Service: 5
Eddie Scott
Hamburger was not bad better than McDonald's The servers could smile a little bit and say thank you Don't know if I'll go back
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Hamburger
Latoya Terry
I went to Burger King and addressed 3 times that I wanted cheese on my sandwich and after getting my order they still didn't get my order right and plus I wanted 15 mins in drive thru. With spending a dollar less than $20 bucks I would think it will be better service.
Food was really good this time, friendly staff. I'm only giving 3 stars because women's bathroom needed cleaning, several tables needed cleaning, the fountain soda area was nasty and coming out from under the fountain soda machine was a large puddle (what appeared to be water). I grabbed the wet floor sign and placed it in front of the machine. There was enough water for a slip and fall for sure!!
Kid-friendliness: The new play area for kids is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Matthew Currier
Myself and 3 other people could not get service or even acknowledged at 11:00 pmbat the drive thru. Even though they do not close until 12:00. Doors were also locked.
Atmosphere: 1
Food: 1
Service: 1
emma ayala
Waited 30 mins for sauce and still didn’t receive it. Employees here seem to ignore the customers.
Atmosphere: 4
Food: 3
Service: 1
Rosa Marshall
I waited in line at the drive thru for more than thirty minutes.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Crispy Chicken, Onion Ring, Chicken Club
I'll start off by management. The assistant manager that worked tonight (3/30), who's name I cannot share because her name was not on her name tag, is extremely rude. As my 78 yr old mother walked out of the restroom, she yelled from the counter all the way to the handicap table, "that animal can't be in here" I understand that might be the rules at this establishment, but first off there are no signs, and second she could have handled it differently. My mother's service animal which is a necessity for her, due to medical reasons, which I believe is protected by ADA guidelines clearly mentions establishment must have signs if service animals are not allowed. Also establishment cannot ask what illnesses due to HIPPA. After that staff was all huddled and conversing among themselves. We were never treated. Never asked if we needed to place order. Luckily we placed the order thru the app, which will hopefully soon relieve unfit people from holding jobs they are not educated qualified to do. This Burger King is a beautiful new building that should be managed by qualified candidates. Our order was mostly correct, my husband did order extra mustard which he did not get and my sons whopper had cheese, after ordered no cheese. Luckily it isn't an allergy situation. Seems like this Burger King can do better with it's staff.
Atmosphere: 1
Food: 3
Service: 1
It was pleasant enough
Atmosphere: 4
Food: 4
Service: 4
I order a double whopper meal with no onions no tomatoes no pickles and what onion ring and a shake I choose to have it sides large so large drink large onion rings when the dasher bring me me my order I have all of that on my burger and drink medium and rings med ppl need to read the orders right damnit
Food: 1
If I could give this place no stars I would. This place is worse than the McDonald's in this town and that's saying something. The employees don't care about the food because if they did, our food wouldn't be just thrown together in a bag. The employees don't read the instructions at all, they don't have any ounce of thought put into cooking the food since our food came out tasting like shoe leather and dry as a bone. My husband ordered NO PICKLES and there were pickles on everything. Their drink machines were down and only gave out watered down crap, so I was forced to get something I didn't want since I had ordered a drink and didn't want to waste money on leaving without one. When confronted about the drink machines, I was laughed at by one employee and he walked away without saying anything. If it was up to me, everyone would be fired and replaced by people who actually give a crap.
Atmosphere: 2
Food: 1
Service: 1
This place reeks. New management is needed to hold these workers accountable with dealing with customer food. This is my second time coming here and receiving the same cold unloved food. The fruit punch taste like straight concentrate, burgers luke warm, fries lack salt. No matter the cost of food you always handle it with care. Thai place is a disgrace to the franchise and leadership.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, BK Chicken Fries, Whopper Meal, Hamburger
Do not recommend the food is always old and cold. French fries are never fresh. They never have any sweet tea. The staff are very rude and hateful. They also close whenever they feel like it. I went through the drive-through at 10 o’clock and sat at the speaker for over 20 minutes. I waited about 10 minutes before I said anything and I said hello to no response I said hello twice more no answer. I saw one of the cooks outside smoking, and I asked him why no one would take my order. He stuck his head in the door cigarette and all and some rude lady screamed over the microphone we’re closed and I had been in line since 9 o’clock they should have just politely told me they were closed but they were going to let me sit at that speaker until I just drove off but when I didn’t happen, she got angry and screamed. We’re closed. I replied how are you closed? I’ve been in line since 9 o’clock. It’s only 10 o’clock. Burger King doesn’t close till 12 AM and the manager allows all of this to go on as she is also rude and hateful that place needs new management and new employees quick before it goes down the drain. I’ve heard a lot of complaints about Burger King in America Georgia lately. So if you’re affiliated with Burger King in anyway, and you’re reading this, you need to do an extreme overhaul of that place and higher workers who want to be there!!!!
Parking: If y’all don’t get some better employees and management, Burger King is gonna go under. Nobody wants to pay 30 or $40 for old cold food.
Good Burger King. Usually fast and the inside was remodeled
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Onion Rings, Hamburger
Went for breakfast the most important meal of the day and to make it better the customer service was awesome Felicia at window was very friendly made the experience a great one thanks Burger King for picking great customer service representatives!!!
Atmosphere: 5
Food: 5
Service: 5
Hamburger was not bad better than McDonald's The servers could smile a little bit and say thank you Don't know if I'll go back
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Hamburger
I went to Burger King and addressed 3 times that I wanted cheese on my sandwich and after getting my order they still didn't get my order right and plus I wanted 15 mins in drive thru. With spending a dollar less than $20 bucks I would think it will be better service.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Cheeseburger, Sandwich, Classic Wrap Spicy Wrap Honey Mustard Wrap
Restaurantji Recommends
Vegetarian options: Impossible Burger!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sandwich
Food was really good this time, friendly staff. I'm only giving 3 stars because women's bathroom needed cleaning, several tables needed cleaning, the fountain soda area was nasty and coming out from under the fountain soda machine was a large puddle (what appeared to be water). I grabbed the wet floor sign and placed it in front of the machine. There was enough water for a slip and fall for sure!!
Kid-friendliness: The new play area for kids is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Myself and 3 other people could not get service or even acknowledged at 11:00 pmbat the drive thru. Even though they do not close until 12:00. Doors were also locked.
Atmosphere: 1
Food: 1
Service: 1
Waited 30 mins for sauce and still didn’t receive it. Employees here seem to ignore the customers.
Atmosphere: 4
Food: 3
Service: 1
I waited in line at the drive thru for more than thirty minutes.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Crispy Chicken, Onion Ring, Chicken Club
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