So after 3 years nothing has changed customer service still non existent for me at the Dunkin location maybe it's the way I look waited at the ice cream section for at least 10-12 minutes no one acknowledged my presence at all saw the looks in my direction but no one said a word and there were at least 6 people on duty 1 male worker that was cleaning the sink area and the rest were all female. There was only one other customer that had been waited on just before I walked in the young lady that waited on him saw me when I walked up to the ice cream section she left the front and walked to the back so I stood and waited looked at both sections of ice cream still no response walked over to the doughnut section that's when I ask the guy if there is someone working ice cream so he stopped his cleaning and waited on me and he apologized for the wait. Thank goodness someone finally helped me.Their customer service is a direct reflection on the store manager good or bad. Demographics plays a major part in most of the high volume restaurants and supermarkets in this area maybe with one or two exceptions and whatever the majority is that's what is hired with a sprinkle of exceptions. Everyone's money is green some just have more of it than others but good customer service should never be based on your ethnicity.
Service: 1
Ben Howell
Please do not go here anyone! Had a large vanilla iced coffee and had to go to ER because of stomach complications and violently throwing up. Still waiting on results but I felt completely fine before getting it and it was the only thing i drank!!
Atmosphere: 1
Food: 1
Service: 1
David
This location once served thick and delicious milkshakes. But the last two times that I've stopped here, the shakes have been very thin. My chocolate shake was chocolate milk. Furthermore we were first in line at the drive thru, yet still had to wait nearly 20 minutes. I won't come back.
KEDMA PASSOS
I ordered a chocolate milkshake but the taste was milk and ice.
Madison Norton
The cashier was very friendly and let us try a the flavors before making a choice. She shared her favorite flavor as well when we asked her opinion. They had a variety of choices to chose from. Will definitely be returning!
cmwanders
No ice cream .. at an ice cream place?
Andrew Frost
After placing my order for one milkshake, it took over 20 minutes to make the shake. I noticed cars that where behind me where getting their order while I continued to wait. They complained that they were short handed. Inside the store had no customers. Why were people that ordered after me getting food before me. How long does it take to get one shake
Grady Davis
Great atmosphere!!!! Customer service goes above and beyond.
wildferalsoul
No ice cream .. at an ice cream place?
Deanna Vosmeier
Baskin-Robbins has my favorite ice cream, however, we have visited the one in Athens GA for the last time. Our first visit ended with a drive to the store only to find the hours posted online were wrong and they were closed. We just tried again. After trying to call fir 15 minutes only to get a busy signal we decided to drive on over. When we got to the drive-thru wee were greeted by a person saying sorry because the system was down. Would have been nice to get an answer on the phone to save us the trouble of driving over.
Services horrible sitting in line 15 minutes for two scoops of ice cream is completely unacceptable I'll be finding somewhere else to eat ice cream from now on.
cmv
No ice cream .. at an ice cream place?
Danielle Peel
Fast service. Disappointed they were pit of waffle cones and Boston Creme doughnuts
Peggy Loner
We had the best experience at this store! A guy name Woodrow greeted us and was so kind to us! He gave us his opinions on things there cause we were indecisive on what we wanted. The other employees were also very nice. Everything we got was really good and they also kept the place clean.
Kirsten Perez
They stop serving ice cream at 8 but still do coffees? What sense does that make? At night?
So after 3 years nothing has changed customer service still non existent for me at the Dunkin location maybe it's the way I look waited at the ice cream section for at least 10-12 minutes no one acknowledged my presence at all saw the looks in my direction but no one said a word and there were at least 6 people on duty 1 male worker that was cleaning the sink area and the rest were all female. There was only one other customer that had been waited on just before I walked in the young lady that waited on him saw me when I walked up to the ice cream section she left the front and walked to the back so I stood and waited looked at both sections of ice cream still no response walked over to the doughnut section that's when I ask the guy if there is someone working ice cream so he stopped his cleaning and waited on me and he apologized for the wait. Thank goodness someone finally helped me.Their customer service is a direct reflection on the store manager good or bad. Demographics plays a major part in most of the high volume restaurants and supermarkets in this area maybe with one or two exceptions and whatever the majority is that's what is hired with a sprinkle of exceptions. Everyone's money is green some just have more of it than others but good customer service should never be based on your ethnicity.
Service: 1
Please do not go here anyone! Had a large vanilla iced coffee and had to go to ER because of stomach complications and violently throwing up. Still waiting on results but I felt completely fine before getting it and it was the only thing i drank!!
Atmosphere: 1
Food: 1
Service: 1
This location once served thick and delicious milkshakes. But the last two times that I've stopped here, the shakes have been very thin. My chocolate shake was chocolate milk. Furthermore we were first in line at the drive thru, yet still had to wait nearly 20 minutes. I won't come back.
I ordered a chocolate milkshake but the taste was milk and ice.
The cashier was very friendly and let us try a the flavors before making a choice. She shared her favorite flavor as well when we asked her opinion. They had a variety of choices to chose from. Will definitely be returning!
No ice cream .. at an ice cream place?
After placing my order for one milkshake, it took over 20 minutes to make the shake. I noticed cars that where behind me where getting their order while I continued to wait. They complained that they were short handed. Inside the store had no customers. Why were people that ordered after me getting food before me. How long does it take to get one shake
Great atmosphere!!!! Customer service goes above and beyond.
No ice cream .. at an ice cream place?
Baskin-Robbins has my favorite ice cream, however, we have visited the one in Athens GA for the last time. Our first visit ended with a drive to the store only to find the hours posted online were wrong and they were closed. We just tried again. After trying to call fir 15 minutes only to get a busy signal we decided to drive on over. When we got to the drive-thru wee were greeted by a person saying sorry because the system was down. Would have been nice to get an answer on the phone to save us the trouble of driving over.
Restaurantji Recommends
Services horrible sitting in line 15 minutes for two scoops of ice cream is completely unacceptable I'll be finding somewhere else to eat ice cream from now on.
No ice cream .. at an ice cream place?
Fast service. Disappointed they were pit of waffle cones and Boston Creme doughnuts
We had the best experience at this store! A guy name Woodrow greeted us and was so kind to us! He gave us his opinions on things there cause we were indecisive on what we wanted. The other employees were also very nice. Everything we got was really good and they also kept the place clean.
They stop serving ice cream at 8 but still do coffees? What sense does that make? At night?
Loading...