I had a small issue w/ my order, but the manager Jaylen was able to get it fixed ASAP. He was super polite & professional, & I appreciated the quick response.
Atmosphere: 4
Food: 4
Service: 4
Ayden Patton
Customer service was amazing when I ask the workers something they always respond with a nice respectful attitude overall this Dunkin is the best with very affordable prices
Atmosphere: 5
Food: 4
Service: 5
Karen Pechota
Service was terrific! Very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Jared Munday
Went in waited for like 5mins to order and the left with nothing when we saw the German cockroach crawl on the wall. In the main coffee and food prep area.
Atmosphere: 1
Food: 1
Service: 1
Becky Schmidtt
Employees act like the food they give me is coming out of their paychecks 🤣. Got a $4 loaded hashbrowns and after waiting in line for 20 minutes (the line was empty except for one other car), I finally order my food and out comes three hashbrowns, a squirt of cheese, and three microscopic pieces of bacon. Please don’t waste your time going here, go literally anywhere else, I promise if you go somewhere else the employees won’t act like you killed their dog when giving you your food. And just so you know that I’m not being unreasonable, I came in the middle of the day nowhere near closing, so they had no excuse. The food tasted great, just the quantity was abysmal.
Atmosphere: 1
Food: 2
Service: 1
rebecca a
I went on 9/19/2025. And got a vanilla frozen coffee and it was delicious, thanks guys keep up the great work........JESUS
Austin S
This store really needs to get itself a manager. Service like this makes me want to go by starbucks Instead. 9/10 of my orders are done wrong. I order the exact same thing everytime. The drive through line for 2 or 3 cars sometimes takes 20 minutes. Sometimes taking your time with work is actually quicker rather than rushing orders & continuing to redo them.
Edit: markael has consistently been the only person to be lively and kind at the window.
Edit 9/14/25: it's got slightly better but nothing to brag about. My orders are still consistently messed up. I ordered 2 bacon cheese wrap with no egg and received just this. When they remade it, it was done correctly and fresh. Very good. Hoping management is reading their reviews. A new dunkin is opening up close by and a lot of people will relocate.
Atmosphere: 1
Food: 1
Service: 1
Cole Butler
Asked for a sausage egg and cheese and got a bacon and cheese no egg. How? Check your orders before driving off.
Luis Fernando Tlalticochco Rosas
Place need to be more clean mess in the tables and cashiers
I have been coming to Eastside Dunkin for almost 4 years and the past month I have to give my cappuccino back every time. I always order a Large but when I get my drink, it's half full with the other half foam. Why would anyone order a drink and feel good about getting a small for a large price. I NEED Dunkin to improve thier training on whomever is filling up the cups.
Atmosphere: 1
Food: 1
Service: 1
Nikki Bahnsen
Did not listen how I wanted my coffee made I asked for light ice because I do not like a lot of ice and they gave me a lot of ice
Patricia Xavier
I ordered three donuts through the drive thru. Two of them were frosted. I am attaching a picture for you to see how they care about clients. My kids got frustrated because the frosting were upsidedown touching the bag and the other pieces, I went in to complain and they said that's is how they offer their products in bags. This is not how you present a product. Do not recommend them.
Atmosphere: 1
Food: 1
Service: 1
Lexi La Rosa
Ordered three times at the locations, in person and on the app, and every time my order has been incorrect. Staff is friendly and will correct the errors if asked but takes 3x longer than if it was made correctly to begin with.
Atmosphere: 2
Food: 1
Service: 3
Robin Lynn
Every time I come here, if I get ANY bread product it always, ALWAYs taste like burnt metal and plastic. I dont know if yall aren't cleaning your machines correctly or completely. Because this isn't every once in awhile this is everytime I come through. If I can smell the bad smell through the box/bag it comes in it's a problem. If I can smell it i know the employees smell it and they aren't caring enough that the food isn't up to standards.
Drive thru was a little slow
Atmosphere: 3
Food: 5
Service: 5
I had a small issue w/ my order, but the manager Jaylen was able to get it fixed ASAP. He was super polite & professional, & I appreciated the quick response.
Atmosphere: 4
Food: 4
Service: 4
Customer service was amazing when I ask the workers something they always respond with a nice respectful attitude overall this Dunkin is the best with very affordable prices
Atmosphere: 5
Food: 4
Service: 5
Service was terrific! Very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Went in waited for like 5mins to order and the left with nothing when we saw the German cockroach crawl on the wall. In the main coffee and food prep area.
Atmosphere: 1
Food: 1
Service: 1
Employees act like the food they give me is coming out of their paychecks 🤣. Got a $4 loaded hashbrowns and after waiting in line for 20 minutes (the line was empty except for one other car), I finally order my food and out comes three hashbrowns, a squirt of cheese, and three microscopic pieces of bacon. Please don’t waste your time going here, go literally anywhere else, I promise if you go somewhere else the employees won’t act like you killed their dog when giving you your food. And just so you know that I’m not being unreasonable, I came in the middle of the day nowhere near closing, so they had no excuse. The food tasted great, just the quantity was abysmal.
Atmosphere: 1
Food: 2
Service: 1
I went on 9/19/2025. And got a vanilla frozen coffee and it was delicious, thanks guys keep up the great work........JESUS
This store really needs to get itself a manager.
Service like this makes me want to go by starbucks Instead.
9/10 of my orders are done wrong. I order the exact same thing everytime.
The drive through line for 2 or 3 cars sometimes takes 20 minutes.
Sometimes taking your time with work is actually quicker rather than rushing orders & continuing to redo them.
Edit: markael has consistently been the only person to be lively and kind at the window.
Edit 9/14/25: it's got slightly better but nothing to brag about. My orders are still consistently messed up. I ordered 2 bacon cheese wrap with no egg and received just this. When they remade it, it was done correctly and fresh. Very good. Hoping management is reading their reviews. A new dunkin is opening up close by and a lot of people will relocate.
Atmosphere: 1
Food: 1
Service: 1
Asked for a sausage egg and cheese and got a bacon and cheese no egg. How? Check your orders before driving off.
Place need to be more clean mess in the tables and cashiers
Service: 3
Restaurantji Recommends
I have been coming to Eastside Dunkin for almost 4 years and the past month I have to give my cappuccino back every time. I always order a Large but when I get my drink, it's half full with the other half foam. Why would anyone order a drink and feel good about getting a small for a large price. I NEED Dunkin to improve thier training on whomever is filling up the cups.
Atmosphere: 1
Food: 1
Service: 1
Did not listen how I wanted my coffee made I asked for light ice because I do not like a lot of ice and they gave me a lot of ice
I ordered three donuts through the drive thru. Two of them were frosted. I am attaching a picture for you to see how they care about clients. My kids got frustrated because the frosting were upsidedown touching the bag and the other pieces, I went in to complain and they said that's is how they offer their products in bags. This is not how you present a product. Do not recommend them.
Atmosphere: 1
Food: 1
Service: 1
Ordered three times at the locations, in person and on the app, and every time my order has been incorrect. Staff is friendly and will correct the errors if asked but takes 3x longer than if it was made correctly to begin with.
Atmosphere: 2
Food: 1
Service: 3
Every time I come here, if I get ANY bread product it always, ALWAYs taste like burnt metal and plastic. I dont know if yall aren't cleaning your machines correctly or completely. Because this isn't every once in awhile this is everytime I come through. If I can smell the bad smell through the box/bag it comes in it's a problem. If I can smell it i know the employees smell it and they aren't caring enough that the food isn't up to standards.
Atmosphere: 2
Food: 1
Service: 3
Loading...