Jeni's Splendid Ice Creams

Poor service at chapel hill location

I used to love this ice cream. I want to love it. Unfortunately the quality of their ice cream has greatly declined. I have purchased skillet cinnamon 3 times now over the past few months. Every single pint had maybe 1 inch of cinnamon ribbon in it. I may as well just go get a pint of vanilla ice cream at this point. The kicker is the label on the side says “…and cinnamon (lots of it)…” NOT A CHANCE. It’s like this with the Boston Cream Pie (no chocolate), and the Biscuit and Peach (no peach). I have to get the ice cream at a Jeni’s location if I want the same experience. But the pints are aweful.

I have loved Jeni's ice cream since it was a shop in The North Market in Columbus, Ohio. In fact I would volunteer for any trade show that came up in Columbus just so that I could have Jeni's. The ice cream has not changed and is still exceptional in quality, flavors and texture. Service was also exceptional here, friendly and helpful. I gave this location four stars because I could not get water without paying $2.50 for bougie water in a box. What kind of ice cream shop doesn't offer water for after eating it? Now I know and I will bring my own.

Atmosphere: 5

Food: 5

Service: 5

AAAMAZING! The Gooey Butter Cake Ice Cream is to die for!

My favorite hangout!

Atmosphere: 5

Food: 5

Service: 5

Take a heavenly taste of ice cream!

Atmosphere: 1

Food: 1

Service: 1

Heavenly pleasure!

Atmosphere: 1

Food: 1

Service: 1

Jeni's is the best! Every location of theirs is clean, well organized, and has great flavors. This one is slightly smaller than their Atlanta locations, but it works well.

Atmosphere: 5

Food: 5

Service: 5

And gluten free delicious Ice

Atmosphere: 5

Food: 5

Service: 5

I’m sorry I don’t completely remember the names. But the cranberry and the Dewey cake batter were fantastic.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Brambleberry Crisp Pint

Delicious ice cream, outdoor tables.

Atmosphere: 3

Food: 5

Service: 4

Jeni’s is our favorite! Anytime we find a scoop store we love to stop. Affogato with salted caramel or Gooey Butter cake (or both) is awesome.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wildberry Lavender Pint, Lemon & Blueberries Parfait Pint, Snow Cone Sorbet Pint, Buttercrisp Waffle Wedges

Waffle cones as well as ice cream a bit salty

Atmosphere: 4

Food: 3

Service: 4

Amazing food and amazing people. Unlike it being just sugary and creamy, it was actually flavorful. It is one of a kind ice cream which you shouldnt miss out on. I highly recommend you to come here at least once.

Atmosphere: 5

Food: 5

Service: 5

Some of the best ice cream in town.great for kids

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rainbow Bfy Pint, Wildberry Lavender Pint