Jeni's Splendid Ice Creams

Kimmi (I think thats how you spell), saw that the order that someone else gave me was not correct, and before we even said anything she fixed me a new correct order. She was wonderful thank you!

I was so excited to try…love the flavor concepts! However, have had better at a lower price point.

I've been getting Jeni's for years now, since they had a location at Krog Street. I love their icecreams-- especially the Opaque and Double Cookie Dough flavors. The parking lot in the Athens store is tiny, and you probably will never get parking. I also wish they had milkshakes.

Customer service is always on point and their staff is amazing. Never fails, my go-to when I'm in the area

Used Jeni's for a large event with a sorority. They were so helpful and accommodating. Amazing customer service throughout the process. Thanks Kimmie for all your help. We will definitely use you again.

Fave ice cream and buttery fresh baked cones/shells since first visit in ATL 11 years ago! They taste like they smell! Tried opaque tonight and it was delightful! So happy to have closer to home in SC!

Shoutout to Jace (or Jase) at the Five Points Jeni’s. He has extraordinary customer service and is very kind.
You rock, dude!
Also the ice cream is delish of course. Love that they have odd flavors.
I specifically came for the limited CJ Hendry collab called Opaque, and it did not disappoint!

Was very good, the staff was warm and personable while giving great recommendations as well as samples. Pricing is in line with what you expect. Toppings are minimal but the ice cream was fresh and delicious

My family absolutely loves Jenni's icecream!! We have been to this location numerous amounts of times and we will purchase there icecream in stores every now and then aswell. Usually the workers are kind and seem like they enjoy their job but last night we visited around 9:15 and they lady at the register was somewhat passive aggressive and not as kind as the employees who scooped our icecream. 😕 But nevertheless we will continue coming to Jenni's because we love their icecream and the atmosphere.

It was the best ice cream I have eaten in a very long time

Normally love this place but got horrible service tonight. Not sure the name of the individual with the bad attitude but she should not work at an establishment as nice/exciting as Jeni’s. At the minimum needs extensive training in handle customers. When you’re out of something or a policy has changed, kindness in your voice and a positive attitude goes a long way to your customer. Not a rude, uncaring response. And it wasn’t even busy! This is so out of the norm for Jeni’s I hope this is fixed soon.

My grocery only carries limited flavors. So, I ordered some flavors to be shipped. I chose a delivery day that I knew I would be home all day. My delivery has been delayed a day. I don’t care how much dry ice they ship it in, I will most definitely receive melted ice cream as it will have been in transit for at least three days by the time it arrives. On the weekend, when they have no customer service available. From now on, I will stick with the other Ohio ice cream, Graeter’s, when I want ice cream shipped to Virginia. Theirs always arrives early on the day it is expected.

I’ve gone to Jeni’s multiple times, to my disdain, because my girlfriend continuously drains my wallet to experience the gamble of beautiful rotating flavors. However, I have never had such an amazing experience like this one. Kimi was the best person I’ve ever had the opportunity to speak to in any food sales store. She laughed at my poorly crafted jokes and made me feel as though I was speaking with a close friend. My girlfriend also enjoyed her presence and in fact, we are still on the way home and laughing about the jokes she made with us. Kimi provided us amazing and warm service despite the fact that we entered the store 10 minutes before they closed. She was incredibly patient with us when our friend had to complete work for a class before we could choose our flavors. Thank you so much Kimi for completing this amazing experience and now that I’ve written your name three times I’m craving kiwis.

I will now go on Etsy and purchase and I LOVE JENI’S t-shirt in the name of this wonderful experience.

Unusual flavors. They sell a recipe book for ,$18.00 but rarely go due to silly expensive prices. Staff is nice.

We came here with my wife and tried delicious ice cream here, I can say that the ice cream was definitely the most delicious ice cream we've eaten in the Athens. They were all amazing. The staff was very friendly and kind too. Thank you